Send CRA accessibility feedback
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Submit a complaint, suggestion or compliment about accessibility at the Canada Revenue Agency (CRA).
On this page
- What is accessibility feedback
- Submit accessibility feedback
- How we address your feedback
- Retention of feedback
What is accessibility feedback
Accessibility feedback may be a complaint, suggestion or compliment about:
- The CRA Accessibility Plan or our accessibility progress reports
- Accessibility barriers that you experience when dealing with the CRA
We are committed to addressing or removing accessibility barriers to the CRA’s programs and services. Your feedback helps inform how we improve accessibility at the CRA.
For feedback that is not related to accessibility, go to: Send feedback about CRA service.
Submit accessibility feedback
Select a method below to submit feedback about an accessibility barrier or the CRA Accessibility Plan. We are not able to acknowledge or respond to anonymous feedback.
You can submit feedback using the following methods:
Using the online form
How to submit feedback using the online form
Use the online form to submit your accessibility feedback electronically. The online form lets you complete and submit your feedback all in one place.
To submit anonymous feedback, indicate that your feedback is a suggestion or a compliment. This way you do not need to identify yourself.
Using CRA sign-in services
How to submit feedback using CRA sign-in services
To send accessibility feedback using CRA sign-in services, you must use the PDF version of the RC193, Service Feedback form.
- Before you sign in, download the RC193, Service Feedback PDF
- Complete the PDF form and save it or scan it
- Sign in to your secure CRA account:
- Using the Submit documents service, select “Collections, Relief and Feedback” from the topic list to submit your form (or scanned letter)
You cannot submit anonymous feedback using CRA sign-in services at this time.
By mail
How to submit feedback by mail
To send accessibility feedback by mail, write a letter or use the PDF version of the RC193, Service Feedback form.
- Download the RC193, Service Feedback PDF
- Complete and print the PDF form
- Mail your feedback to:
CRA Service Feedback
National Intake Centre
4695 Shawinigan-Sud Boulevard
Shawinigan, QC
G9P 5H9
CANADA
To submit anonymous feedback, do not complete sections 1 or 2 of Form RC193 or include any information in your letter that identifies you.
By teletypewriter (TTY)
How to submit feedback by TTY
To send accessibility feedback using TTY, call:
1-800-665-0354
Hours of service (local time):
- Monday to Friday: 8 am to 8 pm
- Saturday: 9 am to 5 pm
- Sunday: Closed
Closed on public holidays.
If you use any operator-assisted relay service other than TTY and Canada VRS, call our regular telephone numbers instead (refer to the By phone section below for these numbers).
If you want to give anonymous feedback, you do not need to identify yourself.
Using Canada VRS (video relay service)
How to submit feedback using Canada VRS
If you use the Canada VRS app, you can give accessibility feedback by calling:
1-800-561-6393
Hours of service:
- Monday to Friday: 6:30 am to 11:00 pm ET
- Saturday: 7:30 am to 8:00 pm ET
- Sunday: Closed
Closed on public holidays.
If you use any operator-assisted relay service other than Canada VRS and TTY, call our regular telephone numbers instead (refer to the By phone section above for these numbers).
If you want to provide anonymous feedback, you may hide your name and VRS number (caller ID) in the Canada VRS settings.
Additional options
By phone
How to submit feedback by phone
From Canada or the United States
- 1-800-959-8281 (any province or the United States)
- 1-866-426-1527 (Yukon, Northwest Territories or Nunavut)
Hours of service for both numbers:
- Monday to Friday: 6:30 am to 11 pm ET
- Saturday: 7:30 am to 8:00 pm ET
- Sunday: Closed
Closed on public holidays.
From outside Canada and the United States
+1-613-940-8495 (call collect)
Hours of service (Eastern Time):
- Monday to Friday: 6:30 am to 11 pm ET
- Saturday: 7:30 am to 8:00 pm ET
- Sunday: Closed
Closed on public holidays.
Tell the call centre agent you have feedback about an accessibility barrier or the CRA Accessibility Plan.
If you want to provide anonymous feedback, you do not need to identify yourself.
By email
How to submit feedback by email
To email accessibility feedback, select the link below to open a new email and compose your message:
Accessibility Service Feedback / Rétroaction sur l'accessibilité des services (CRA/ARC).
Do not include any confidential information in your feedback (such as a social insurance number or any information about your tax return). Email is not a secure method to send confidential information.
To submit anonymous feedback, do not include any information in your email that identifies you.
We strongly recommend that you send your feedback using another method, such as the online form.
By fax
How to submit feedback by fax
To send accessibility feedback by fax, write a letter or use the PDF version of the RC193, Service Feedback form.
- Download the RC193, Service Feedback PDF
- Complete and print the PDF form
- Fax your feedback:
- 1-866-388-7371 (Canada or the United States)
- 1-819-536-0701 (outside Canada and the United States)
Due to security and privacy concerns, we are not able to acknowledge receipt of your fax or reply by fax. We strongly recommend that you send your feedback using another method, such as the online form.
How we address your feedback
We will aim to contact you within 3 to 4 weeks of receiving your feedback. We cannot respond to feedback that is submitted anonymously.
We analyze all of the feedback we receive for trends and patterns that will inform the design and delivery of services.
Our designate for feedback on accessibility is the Assistant Commissioner of the Service, Innovation and Integration Branch.
Retention of feedback
As per the Accessible Canada Regulations, we will retain the feedback we receive for a period of 7 years.
Related information
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