Submit accessibility feedback
The CRA is committed to removing or addressing any physical, architectural, technological or attitudinal barriers that hinder the full and equal participation in society of persons with an impairment, including a physical, mental, intellectual, cognitive, learning, communication or sensory impairment or a functional limitation.
With this in mind, you can provide feedback on the barriers you experience when dealing with the CRA or feedback that will help inform our Accessibility Plan, all with a view of helping us make our services more accessible.
If your feedback is about a particular issue you have experienced, make sure to be descriptive and include details such as the date, the platform, and the name of the webpage, application or service involved.
Refer to the General Section of the Accessibility Plan for the CRA’s feedback process description and the designate at the CRA for feedback on accessibility.
The CRA will acknowledge and address feedback we receive on accessibility in the same manner in which it was received, unless it was received anonymously.
How to submit accessibility feedback
To send feedback about an accessibility barrier or the Accessibility Plan by mail, please send a letter (or fill out Form RC193, Service Feedback) to:
CRA Service Feedback
National Intake Centre
4695 Shawinigan-Sud Boulevard
Shawinigan QC G9P 5H9
If you prefer to submit your feedback anonymously, you do not have to complete sections 1 or 2 of Form RC193 or include identifying information in your letter. However, please remember that we are unable to acknowledge or respond to anonymous feedback.
To send feedback by fax about accessibility barriers you are experiencing or about the Accessibility Plan, please write a letter (or fill out Form RC193, Service Feedback) and send it by fax to CRA Service Feedback at:
- 1-866-388-7371 from Canada or the United States
- 1-819-536-0701 from outside Canada and the United States
We are unable to acknowledge that we received your feedback or respond to it by fax due to security and privacy concerns.
To send feedback by email about accessibility barriers you are experiencing or about the Accessibility Plan, you can write to CRA Service Feedback at Accessibility Service Feedback / Rétroaction sur l'accessibilité des services (CRA/ARC).
Important: Absolutely no protected or taxpayer information should be sent by email. The security of taxpayer information is our top priority. Although email is widely used, it does not meet the security requirements needed to ensure that this confidential information is fully protected.
With this in mind, please do not include any confidential information (for example, a social insurance number or tax return information) in your feedback. We strongly recommend that you submit your feedback using another method, such as the online form (see the next section).
To submit feedback about barriers or the Accessibility Plan electronically, you can use the RC193, Service Feedback Online Form. Individuals, businesses, or representatives can use this online form to submit a complaint, a suggestion or a compliment. The online form lets you complete and submit your feedback all in one place.
You can submit a complaint, a compliment, or a suggestion about an accessibility barrier or the Accessibility Plan online by using the Submit documents option on either:
When submitting documents through your online account, you will need to select one of the listed topics. Please select “Collections, Relief and Feedback”. At this time, you cannot submit anonymous feedback using your online account.
To provide feedback, including anonymous feedback about accessibility barriers you are experiencing or on the Accessibility Plan, you can contact us using one of the following numbers:
- All of Canada except Yukon, Northwest Territories and Nunavut: 1-800-959-8281
- Yukon, Northwest Territories and Nunavut: 1-866-426-1527 (opens up phone application)
- Outside Canada/U.S. call collect: 1-613-940-8495
Once you connect with a contact centre agent, tell them right away you are calling to provide feedback on accessibility or on the accessibility plan. They will collect your feedback and share it with the appropriate area to be addressed.
If you use a TTY, you can also share your feedback by calling 1-800-665-0354.
If you use an operator-assisted relay service, please call our regular telephone numbers instead of the TTY number (refer to the Telephone section above for these numbers).
If you require assistance navigating CRA’s online applications, please contact us using the E-service Helpdesk TTY: 1-888-768-0951.
How we will address your feedback
On July 11, 2019, the Accessible Canada Act (ACA) came into force, making due on the government of Canada’s commitment to furthering the rights of persons with disabilities.
Promoting and advancing accessibility is about creating barrier-free communities, workplaces and services for all Canadians, especially those who have a disability.
The CRA is fully committed to proactive identification, removal and prevention of barriers for all Canadians.
Your feedback will be taken into account as part of the continuous improvement of our accessibility efforts.
Some feedback may be addressed right away, and some may be addressed in the continued development of our accessibility plan. The feedback we receive and how we take it into consideration will be included in our progress reports.
Learn more about our efforts in the CRA Accessibility Plan.
Provide general service-related feedback
For other types of service feedback not related to an accessibility barrier or the Accessibility Plan, visit canada.ca/cra-service-feedback.
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