Send feedback about CRA service
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Submit a service complaint, suggestion or compliment to the Canada Revenue Agency (CRA).
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What is service feedback
Service feedback can be a service complaint, suggestion or compliment about an experience you had with the CRA. We send the feedback that you submit to the appropriate area within the CRA, where it is reviewed.
By submitting feedback, you can help us improve our services.
Service feedback is about your experience with the CRA
Feedback may be about any of the following:
- Employee behaviour
- Delays beyond current processing times
- Poor or misleading information
- Mistakes that cause a misunderstanding
- Suggestions to improve service
- Compliments about good service
- Other service-related experiences
For feedback about accessibility: Send accessibility feedback
If your feedback is not about service
For feedback that is not about a service experience, contact the program or service area responsible.
Options for feedback not related to service
You have the following options:
- If you disagree with or do not understand a letter, notice, payment, or other document you received from the CRA, ask the area it originated from for an explanation
- If you want to dispute an assessment, determination or decision, review File an objection
- If you disagree with the Income Tax Act or other tax legislation matters, contact the Department of Finance Canada
If your feedback is about another government department, you may look up their contact information on Government of Canada contacts.
Before you submit feedback
It may save you time to call us first depending on your situation. You can call the phone number provided in your CRA correspondence, or discuss your concerns with the employee you have been dealing with (or ask to talk to their supervisor).
If you don’t have a contact number, you can look up the program or service on the CRA contact page.
It may also be helpful to check CRA processing times.
Submit service feedback
Choose your feedback method
To submit feedback, choose the online form, PDF, or you can write us a letter.
- Online form
Open and complete the form.
This is the fastest method.
- PDF or letter
Download and complete the RC193, Service Feedback PDF or write us a letter (include phone number and mailing address).
Choose how you want to submit:
Use CRA sign-in services
How to submit feedback using CRA sign-in services
- Before you sign in, complete the PDF form and save it or scan it.
- Sign in to your secure CRA account:
- Using the submit documents service, select "Collections, Relief and Feedback" from the topic list to submit:
- Your form (or scanned letter)
- Any supporting documents you may have (optional)
Submit by mail
How to submit feedback by mail
- Complete and print the PDF form.
- Mail your feedback (and any supporting documents, optional):
CRA Service Feedback
National Intake Centre
4695 Shawinigan-Sud Boulevard
Shawinigan QC G9P 5H9
CANADA
Submit by fax
How to submit feedback by fax
- Complete and print the PDF form.
- Fax your feedback (and any supporting documents, optional):
- 1-866-388-7371 from Canada or the United States
- 1-819-536-0701 from outside Canada and the United States
Additional options are available for accessibility feedback.
After you submit feedback
What happens after you submit
How long it takes to address feedback can vary depending on the complexity of the situation.
Our review
Your service feedback is sent to the appropriate area within the CRA, where it is reviewed.
Initial confirmation
If you send a complaint, or request a reply to your suggestion or compliment, you should receive an initial phone call to review your concerns within 3 to 4 weeks of the date we receive your feedback.
Our response
We aim to address your complaint and contact you again by phone within 30 business days (6 weeks) of the date we receive your feedback.
If we are not able to reach you by phone, we may mail you a letter.
If you are not satisfied with our response
You may contact the Office of the Taxpayer’s Ombudsperson if you are not satisfied with the response you received.
The Ombudsperson will only respond to complaints that the CRA has already tried to address.
Know your taxpayer rights
You can expect to be treated fairly and to receive a high level of service every time you interact with the CRA.
Any information you give to the CRA will be treated as confidential under the Privacy Act.
For details: Taxpayer Bill of Rights
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