How the CRA works
The principles, policies, and standards the Canada Revenue Agency (CRA) uses to be transparent, accessible and sustainable. How these are used to guide decisions to improve services and protect taxpayers’ rights and information.
Services and information
People first approach
Changing how we work and improving services based on feedback from Canadians
Service standards
Standard processing times to complete your requests, service standard for CRA responses
Compliance and enforcement
Reporting obligations, debt collection, audits, tax relief, objections or appeals
Security and privacy of your information
How the CRA protects the privacy of your personal, account and tax information
Collective bargaining
Current collective agreements, negotiation updates between the CRA and the bargaining units
Acts and regulations
Benefits and tax laws, tax conventions, treaties, regulatory plans, interpretation policies
Accessibility
Accessibility plans and progress reports for the CRA, how to submit accessibility feedback
Transparency
Access to information requests, proactive disclosures, open data, consultation and engagement
Procurement
Policies the CRA follows for contracts, supply arrangements and standing offers
Sustainable development
How we manage our services to be economical, environmental and socially responsible
Avoiding mistreatment by foreign entities
How the CRA avoids actions that could result in mistreatment of individuals by foreign entities
Page details
- Date modified: