We will continue to improve services related to the audit, collections, and appeals processes
The audit, collections and appeals processes can sometimes be overwhelming, even for the most experienced business owner. That’s why we are making things easier and implementing changes to improve your experience.
What you said
Some accountants told us that they would like correspondence related to their objections to be available in Represent a Client. Some taxpayers seem unaware of the CRA’s taxpayer relief programs and are confused by our forms and instructions. You also told us that the process to receive a clearance certificate takes a long time.
What we are going to do
- We are going to make more correspondence related to objections available in the online portals, for example, MyBA.
- We are developing videos on taxpayer relief and the objections process, which you will be able to find in the CRA’s Business video gallery.
- We are revising the Form RC 4288 Request for Taxpayer Relief – Cancel or Waive Penalties or Interest to make it easier to fill out. Also we are releasing an electronic version that will allow taxpayers to submit their request electronically.
- We have automated our internal processes to reduce the time it takes for the CRA to process a clearance certificate for individuals (T1). To supplement this we are developing a similar automated process for trusts (T3). We are also exploring the development of an online fillable version of Form TX19, Asking for a Clearance Certificate, allowing authorized representatives to request a clearance certificate directly through Represent a Client.
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