North of 60°

Through our SYB consultations in the fall of 2018, we had the opportunity to meet with small and medium businesses and accountants in the northern regions of Canada. Although most of what we heard is consistent with what we heard from the business community across Canada, participants in Whitehorse, Yellowknife, and Iqaluit voiced specific concerns related to the unique challenges of living in the north, for example, a higher cost of living, environmental hardships, and limited access to services (including internet). 

As indicated in the 2017 Report on the Canada Revenue Agency’s consultations with northern residents, we heard about the challenges you face when trying to meet your tax obligations. In particular, we heard that we need to provide more help to territorial residents so they can file income tax and benefit returns and receive the benefits to which they are entitled and that it is difficult to comply with the lowest return airfare element of the northern residents deductions.

With the Northern Service Improvement Strategy (NSIS), the CRA is using recommendations from the SYB consultations in the north, as well as comments gathered from northern residents who participated in roundtables with the Minister of National Revenue, to build on the Agency’s first efforts in Yukon. With this strategy, the CRA has further enhanced service in Whitehorse and extended that enhanced service to Yellowknife and Iqaluit.

Northern Service Improvement Strategy

In February 2019, we opened three new Northern Service Centres (NSCs) in Whitehorse, Yellowknife and Iqaluit. These NSCs provide year-round support for individuals and businesses in Yukon, the Northwest Territories, and Nunavut, and give the CRA a physical presence in northern Canada.

Some of the services available through the NSIS include:

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