Contact the Charities Directorate

Client service

Our client service representatives can provide you with: 

  • general information about registered charities
  • information on how to apply for registration and how to fill out the application (Form T2050)
  • information on how your charity should properly issue official donation receipts and how to fill out the annual information return (Form T3010)
  • guidance on changing your charity's legal name, purposes, activities, and more

If you are looking for information about a specific charity or want to make an information request, go to How to get information about a charity.

You can contact a representative Monday to Friday (except statutory holidays) between 9 a.m. and 6 p.m., local time:

By telephone:
1-800-267-2384

By TTY service for people with a hearing or speech impairment:
1-800-665-0354

You can also contact the Charities Directorate by fax or mail:

By fax:

613-954-8037 (Client Service)
613-954-2586 (Director General’s office)
613-952-6020 (Assessment and Determinations)
613-941-0186 (Filing Enforcement)
613-946-2423 (Corporate and Information Programs)
613-957-8925 (Monitoring)
613-948-1320 (Policy, Planning, and Legislation)

By mail:
Charities Directorate
Canada Revenue Agency
Ottawa ON  K1A 0L5

Comments on policies and guidance

Your opinion counts

If you have comments or suggestions to improve the Charities Directorate's policies and guidance products or if you want to comment on a policy or guidance that is up for consultation, we would like to hear from you. Go to Consultation and feedback on policies and guidance.

Service complaints

If you are not satisfied with the service that you receive from the Canada Revenue Agency, you can make a complaint. Go to Make a service complaint.

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