Contact the CRA

Use your CRA account to:

• view the status of your application
• get tax credit information
• send new documentation using "Submit documents"

Use the “Show targeted processing times” button to:

• find our general processing times for DTC applications

Instead of waiting in line, you can now request a callback from a CRA service representative.

CRA callback request service NEW

Call the CRA by phone, TTY, or Video Relay Service (Canada VRS) if you have:

• enquiries about the DTC
• questions about your CRA account

Before you call

To confirm your identity, you'll need your:

• social insurance number (SIN)
• full name and date of birth
• complete address
• assessed tax return, notice of assessment or reassessment, other tax document, or be signed in to CRA My Account

If you’re calling on behalf of someone else, they must be present on the call to give their consent, or you must be authorized to call on their behalf.

For details: Authorize a representative

Telephone number

1-800-959-8281 (opens up phone application)1-800-959-8281

TTY and Canada VRS numbers

If you use a teletypewriter (TTY), call:
1-800-665-0354 (opens up tty application) 1-800-665-0354

If you use the Canada VRS application, call:
1-800-561-6393 (opens up phone application)1-800-561-6393

If you use another operator-assisted relay service, call:
1-800-959-8281 (opens up phone application)1-800-959-8281