Renew your coverage

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Renewing your coverage

If you are currently covered under the CDCP, you will need to renew your coverage each year to confirm that you continue to meet all eligibility requirements.

Starting in March 2025, all current members will need to take steps to renew their coverage. Once you have filed your 2024 tax return and received your notice of assessment from the Canada Revenue Agency, you will be ready to renew your coverage online, or in My Service Canada Account (MSCA). You will also be able to contact us and use the automated phone service that is available 24 hours a day, 7 days a week.

What to expect

Renewing your coverage is fast and easy. Make sure to submit your renewal application before June 1, 2025, to avoid a potential gap in coverage.

Once your renewal application is completed, you will receive a determination letter confirming whether you remain eligible under the plan, with coverage effective from the renewal start date and valid until June 30, 2026. Review all the information in your determination letter to confirm any changes, including adjustments to your co-payment level, if applicable, as it could be different based on your 2024 adjusted family net income.

If you have any changes to your coverage or co-payment levels, inform your provider by bringing your letter to your next appointment to avoid unexpected charges for oral health care services.

If you remain eligible, you will be able to use your current member card to access covered services. No new card will be mailed to you.

Your coverage under the CDCP will end on June 30, 2025, if:

• you apply to renew your coverage but are found to be no longer eligible
• you don’t renew before the June 1, 2025, deadline
  • NOTE: You can renew after the deadline but you will have a gap in coverage. Your coverage can be reinstated if you still meet the eligibility requirements; however, any oral health care services received during a gap in coverage will not be covered nor reimbursed retroactively

What you need to renew

You will need to provide the following information to confirm or update your personal information that we have on file:

• Social Insurance Number (SIN)
• client number
• mailing and home address
• marital status (if applicable)
• phone number
• email address
• list of dental coverage through government social programs (if applicable)

Renew online

This renewal tool is fast and easy.

Renew your coverage

Avoid technical problems

• Use one of the following Web browsers:
  • Google Chrome (version 126 or newer)
  • Safari (version 15 or newer)
  • Microsoft Edge (version 126 or newer)
  • Mozilla Firefox (version 128 or newer)
• For Apple users, use one of the following operating systems:
  • iOS (version 13 or newer)
  • MacOS (version 10.15 or newer)
• Enable cookies and JavaScript in your browser

Renewing through My Service Canada Account (MSCA)

If you are currently enrolled in the Canadian Dental Care Plan and you have a client number, you can renew your coverage in MSCA. You’ll be asked to confirm or update the information we have on file.

Start by registering for a My Service Canada Account. Once registered to MSCA, sign in to your account, and go to the “Canadian Dental Care Plan” section on your MSCA dashboard to:

• renew your application to the CDCP
  • To renew your coverage, go to the “Canadian Dental Care Plan” section on your MCSA dashboard and select “Renew my coverage”
• view your letters related to the CDCP
  • To access your letters in MSCA, go to the “Canadian Dental Care Plan” section on your MSCA dashboard and select “View my letters”

If you can't renew through the renewal application tool or MSCA

We encourage you to renew your application through the renewal application tool or MSCA. If you can’t renew online, you may renew by phone through an automated self-serve system by calling 1-833-537-4342, select your preferred language, then press 2. For TTY call 1-833-677-6262. You can also call these numbers to request alternative formats such as large print, Braille, E-Text, audio/video, and DAISY.

If someone is helping you renew your coverage

You can ask someone you trust or a delegate to help you renew your coverage.

Renewing with the help of someone you trust

You can ask a trusted person to help you renew by phone. This could be a:

• friend
• relative
• caregiver
• translator
• interpreter

You must be able to give clear consent that you agree to let them help you.

Renewing through a delegate

A delegate is someone who has the legal authority to represent you and make decisions on your behalf.

They can represent you if they’re listed as your delegate on documents such as:

• power of attorney
• mandate
• trusteeship

Before you renew, your delegate must prove that they have the legal authority to represent you. The documents listed above are considered proof. Mail original documents or certified copies to us, or bring them in person to any Service Canada office (see mailing addresses by region).

Once we’ve processed the documents, we’ll contact your delegate to confirm that we’ve accepted and added the documents to your file. Your delegate can then proceed with renewing your coverage to the CDCP on your behalf.

How to submit your proof of delegate documents

By mail

If you or your delegate are sending us the documents by mail, please include a cover letter with:

• your full name
• your Social Insurance Number (SIN)
• a statement that the documents are being submitted for the CDCP
• your delegate’s phone number and
• a return address, so we can return your documents once we’ve processed them

Mailing addresses by region

Province or region	Mailing address
Atlantic Canada	Service Canada Canadian Dental Care Plan PO Box 250 Station A Fredericton, NB E3B 4Z6
Quebec	Service Canada Canadian Dental Care Plan PO Box 60 Boucherville, QC J4B 5E6
Ontario	Service Canada Canadian Dental Care Plan PO Box 5100 Station D Scarborough, ON M1R 5C8
Western Canada and Territories	Service Canada Canadian Dental Care Plan PO Box 2710 Station Main Edmonton, AB T5J 2G4

In person

If you or your delegate brings the documents to a Service Canada office in person, please provide:

• your full name, and
• your Social Insurance Number (SIN)

Find a Service Canada office near you

For more information

Call the CDCP contact centre at 1-833-537-4342 (teletypewriter (TTY) at 1-833-677-6262) or visit a Service Canada Centre.

Check the status of your renewal

You can check the status of your and your dependant’s renewal using the status checker tool.

You will need to provide the following information for each person you are checking the status:

• client number
  • The number in the right-hand corner of the CDCP renewal letter you received from Service Canada
• Social Insurance Number (SIN)
  • For children’s application that do not have a SIN, you will need to enter their full name and date of birth

Check the status of your renewal

You can also call us

By automated phone service

You can use the automated phone service to check your application. This service is available 24 hours a day, 7 days a week.

Call 1-833-537-4342, select your preferred language, then press 2.

By speaking to a representative

Representatives are also available 8:30 am to 4:30 pm local time, Monday to Friday, to answer any questions you may have. They do not answer calls on statutory holidays.

Note: If your child does not have a SIN, you are not able to use the automated phone service to check their application status. You must speak to a representative to check their status or use the online tool.

By TTY (teletypewriter) service

If you’re hearing impaired, use our TTY (teletypewriter) service:

1-833-677-6262.

The hours of operation are 7:00 am to 7:30 pm Eastern time, Monday to Friday.