Claim expenses, financial losses and damages caused by Phoenix


Due to the coronavirus (COVID-19) outbreak, you may experience service delays.

We continue to receive submitted claims. Each and every claim is important to us and we are processing them as quickly as possible. Unfortunately, we may not be able to meet the normal service standards in all cases. We apologize for any inconvenience this may cause and appreciate your understanding and patience during this time.

The Government of Canada is doing everything possible to ensure that no employee remains out of pocket because of the Phoenix pay system.

If you have experienced pay problems, you can claim eligible expenses or request advances for social benefits.

Filing a claim will not impact your pay.

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