Claim expenses, financial losses and damages caused by Phoenix

Limited service availability

This service is affected by the outbreak of coronavirus (COVID-19). We will continue to receive submitted claims; each and every one of these claims is important to us and we will be processing them as quickly as possible. Unfortunately, we anticipate that we may not be able to meet the normal service standards in all cases. We apologize for any inconvenience this may cause and appreciate your understanding and patience during this time.

The Government of Canada is doing everything possible to ensure that no employee remains out of pocket because of the Phoenix pay system. If you have experienced pay problems, you can claim eligible expenses or request advances for social benefits.

Filing a claim will not impact your pay, since claims are not processed through Phoenix.

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