Annex B – Packing

  1. Packing services include the packing of all HG&E, article and appliance preparation and certification, disassembly of furniture and other items for proper packing, inspection of any cartons packed by you (for inadmissible items) and crating when required by the carrier. The carrier may repack any containers you have packed. However, if the carrier chooses not to repack a container, the carrier will remain liable for the packed items.

Carrier’s Responsibilities

  1. The carrier is responsible to ensure the preparation and certification of major articles and appliances for shipment is completed without interfering with packing.
  2. The carrier is responsible to complete packing on the day prior to the load date unless you and the carrier agree to pack and load a small shipment (4,000 lbs or less) on load day.
  3. The carrier is responsible to request approval from the TA to perform pre-pack services for shipments with a weight estimate greater than 14,000 lbs, or when deemed necessary. The pre-pack shall not take place any earlier than 10 business days prior to the load date during the APS or 5 business days prior to the load date outside of the APS. The carrier is to advise you that approval has been granted by the TA and is not to pre-pack any items which would prevent you from sleeping or eating at your residence, or that have been identified as essential for day-to-day living.
  4. The carrier is responsible to schedule the pre-pack date and timings with you, preferably during the pre-move consultation, but no later than three weeks prior to the load date.

Servicing/Certification of Major Articles & Appliances

  1. On the final day of packing, the carrier will:
    1. ensure that  qualified personnel certify the operating condition of all major articles and appliances;
    2. ensure that qualified personnel prepare articles for shipment in accordance with manufacturer’s specifications by blocking, unblocking and/or draining of washing machines and draining of ice making refrigerators and portable dishwashers.
    3. provide you with a copy of the form listing all the major articles and appliances prepared and certified for shipment. This form must be signed and dated by both you and the carrier.

Employee Responsibilities

  1. You are responsible to make all major articles and appliances accessible for servicing/certification on load day.
  2. You are responsible to provide blocking materials to the carrier as advised during the pre-move consultation to prevent movement as noted in the manufacturer’s instruction manual.  If the custom blocking kit is not provided, the carrier is released from liability if related damage occurs.
  3. You should be prepared to provide instructions or to assist with disassembly by providing direction as needed on pack/load day.
  4. Weapons must be clearly marked and labelled on carton / container (bows, swords, rifles, etc.) and available for carrier inspection prior to loading.
  5. Segregate necessary personal items that you will be taking with you to your new home – travel wear, eyeglasses/sunglasses, all keys including keys for file/china cabinets, personal documents such as your passport and any item excluded from the Replacement Cost Protection (RCP) coverage providing you can safely transport those items.
Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: