CAF Compensation and Benefits (C&B) Mobile Application

Installing

1. Open your Play Store
2. Search for the CAF C&B app
3. Install and follow the instructions

Notifications

Check app notifications settings

1. Go to "Settings" on your device
2. Tap on "Apps" (or a similar option, depending on your device)
3. Find and select CAF C&B app in the list
4. Tap "Notifications" and ensure that notifications are enabled

Permissions

1. Go to "Settings" and select "Apps"
2. Find and select CAF C&B
3. Tap on "Permissions" and make sure it has all necessary permissions enabled, especially for notifications, internet access, and background activity

System-wide notification settings

1. In "Settings", go to "Sound & notification" or "Notifications"
2. Ensure that "Do Not Disturb" is not activated or set in a way that blocks the app’s notifications
3. Check "App notifications" or "Manage notifications" to make sure the app is allowed to send notifications

Installing

1. Open your App Store
2. Search for CAF C&B App
3. Click install and follow the instructions

Notifications

Check app notifications settings

1. Go to "Settings"
2. Scroll down and select CAF C&B
3. Tap "Notifications"
4. Ensure that "Allow Notifications" is toggled on
5. Choose the alert style (Lock screen, Notification Center, Benners) and toggle "Sounds" and "Badges" as needed

System-wide notification settings

1. Open "Settings"
2. Tap "Notifications"
3. Ensure "Show Previews" is set to "Always" or "When Unlocked", depending on your preference
4. Make sure "Do Not Disturb" is turned off or set to a schedule that does not conflict with when you want to receive notifications

Focus modes

1. In "Settings", tap "Focus"
2. Check if any Focus modes (such as Do Not Disturb, Sleep, Work, etc.) are enabled. If they are, tap on the mode and review the "Allowed Notifications" to make sure the app is included.

Background app refresh

1.  Go to "Settings"
2.  Tap "General"
3.  Tap "Background App Refresh" and ensure it is enabled for CAF C&B

Introduction

Welcome to the Canadian Armed Forces (CAF) C&B Mobile Application (App) On-Boarding Guide. The purpose of this guide is to help you download, install and setup the app on your phone, and to help you access your pay statements and T4s if available.

• Login
• Notifications
• Pay Statements Retrieval
• Tax Slips Retrieval
• Language Preference

Note: The dual CAF C&B Mobile App screens displayed in this document reflect the individual iPhone and Android smartphone screens. 

Minimum requirements for downloading the app on your smartphone

• Personal smartphone (not DND-provided)
• Apple iPhone iOS (operating system) version 11 or higher
• Android OS (operating system) version 7 or higher

Installing the CAF Mobile App

1. On your Android Smartphone, navigate to the "Google Play Store"
2. On your iOS “Apple” Smartphone, navigate to the "App Store"
3. Within the Store, search for the "CAF C&B MOBILE APP" (app icon below)
4. Once the CAF C&B Mobile App is installed, tap on the "Open" button
5. When the app runs for the first time, it may ask you to allow it to access your phone storage. This permission is required for PDF documents to be saved locally under your Documents/CAF folder. Tap on the "Allow" button to accept.
6. The CAF C&B Mobile App can only be downloaded and registered within Canada. However, once registered, you can use the app outside the country. Please ensure that your App Store location is set to Canada in your settings before downloading the app.

Enabling notifications 

Android

• Unless manually changed, push notifications are allowed by default. To verify or enable push notifications for the app, go to "Settings", and then select "Notifications" to verify the settings, as shown below (Figure 14).
• On the CAF Mobile App, ensure "Show Notifications" is selected.

iOS

• A pop-up message is displayed asking if you would like to be sent notifications. Select the "Allow" button to permit the CAF C&B Mobile App to send notifications to your smartphone. 

Login

1. On the "Secure Login" (see figure 15) screen, click on: 
   
   • "Sign in with D365" if you have a Defence 365 account
   • "Sign in with C365" if you have a Cadet 365 account and you are a COATS members
2. You will login using an Authenticator app on your phone if you have one installed, or a webpage will open for you to sign in with your account
3. If this is your first time logging in, you will have to register once the CAF Mobile App menu is displayed

Language

The CAF C&B Mobile App defaults to the language preference of your smartphone. Change the language preference within the app by selecting French or English.

1. From the CAF C&B Mobile App menu (see figure 16), select "Settings", and then tap "Language". On the Change Language screen, the default language is indicated by a green check mark.
2. Select your preferred langauge. The language change is applied immediately.

Note: Your pay statement is displayed in the language selected in the pay system.

Retrieve pay statement

1. To retrieve your pay statements, select "Pay Statements" from the CAF C&B Mobile App menu (see figure 17). The "Pay Statements" screen is displayed listing the Central Computation Pay System (CCPS) and Revised Pay System for the Reserves (RPSR) pay statements available for viewing by pay period.

2. Select a pay statement item (see figure 18). Your statements will display CCPS or RPSR dependent on which pay system administers your pay.
   • The iPhone CAF C&B Mobile App opens the pay statement within the app
   • The Android CAF C&B Mobile App asks for an application to use to open the pay statement

3. Select your preferred application to view the pay statement PDF document (see figure 19). If you select to Export/Download your pay statement, for security and compatibility reasons, the CAF C&B Mobile App doesn't allow direct downloads to cloud services like Google Drive. Files must first be saved to the device, then manually uploaded to a cloud drive if needed to ensure data protection and proper handling.

Notes:

• Android: The PDF document is saved in the Documents/CAF folder.
  • Phone: The PDF is saved in your Downloads folder. You can access it via the Files app under iCloud Drive.

4.  Once finished viewing your pay statement, tap the back arrow in iOS or the back button on an Android to return to the "Pay Statements" screen.

5. Tap the Hamburger icon at the top left of the screen to return to the CAF C&B Mobile App menu.
   
   •  Your smartphone displays a notification that a new pay statement is available for viewing (see figure 20).

Tax slip notification and retrieval

Your smartphone displays a notification that a new CAF tax slip is available for viewing (see figure 21).

1. To retrieve your tax slip, log into the CAF Mobile App
2. Tap the Hamburger icon at the top left of the screen (see figure 22)
3. Select Tax Slips from the CAF C&B Mobile App menu

Note: 

• You can download tax slips at any time or place that has a mobile phone signal
• You will not receive or be able to view a T4 until the first T4 season. (for example, if you register the application in 2024, you will not see your first T4 until the 2024 T4s are released in 2025)

4. Tap on your Tax slip (See figure 23)

Notes:

• The iPhone CAF C&B Mobile App opens the selected tax slip within the app
• The Android CAF C&B Mobile App asks for an application to use to open the Tax Slip

5. Select your preferred application to view the tax slip PDF document. The App will display you 20xx tax slip (see figure 24).

Note: The PDF document is saved in the Documents/CAF folder on your Android smartphone.

6. Once finished viewing your tax slip, tap the back arrow in iOS or the back button on an Android to return to the "Tax Slips" screen
7. Tap the Hamburger icon at the top left of the screen to return to the CAF C&B Mobile App menu

Note: Both sections include a "Contact us" button for direct assistance from the support team.

Any questions to the following authorities: Microsoft 365 help & learning.

Activate your account

Activate your account by following the instructions in the onboarding guide that suits your device:

• iPhone
• Android
• Personal computer

If you have onboarded previously and need to add, change or remove an authentication method because you have a new device, or you want to change your previously selected authentication method, visit the Multi-Factor Authentication (MFA) Guide for D365.

Start Using D365

From a browser, sign into D365 on the web

• Sign in to www.office.com from a web browser using your D365 user account information
• Select the App Launcher (the 'waffle' tiles in the top left-hand corner) to start using D365 apps such as Teams or Outlook

From a mobile device

Work on any device from any location as if you were in the office - join a meeting or send emails from your mobile device. For a better experience, we strongly recommend downloading the mobile apps (Teams, SharePoint, etc.) rather than using browsers on an Android or Apple device.

View the D365 Guide to Installing Applications on Work Issued Mobile Devices​​​​​​​ to get started.

From a desktop

On DWAN, you can download the Microsoft Teams desktop application from “Run Advertised Programs” in your “Control Panel” or “Software Center” in the “Start Menu”. Open the application and log in using your D365 email address (@ecn.forces.gc.ca).

Direct any questions to the following authorities: Microsoft 365 help & learning.

Activate your account

Activate your account by following the instructions in the onboarding guide that suits your device, please note this application is not available to Civilian Instructors.

• iPhone
• Android
• Personal computer

If you have onboarded previously and need to add, change or remove an authentication method because you have a new device, or you want to change your previously selected authentication method, visit the Multi-Factor Authentication (MFA) Guide for Cadet365.

Start using C365

From a browser

1. Sign in to www.office.com from a web browser using your C365 user account information
2. Select the App Launcher (the 'waffle' tiles in the top left-hand corner) to start using C365 apps such as Teams or Outlook

From a mobile device

After onboarding, you can set-up Cadet365 on up to 5 personal devices. You CAN access your @cadets.gc.ca email on your smartphone. For a better experience, we strongly recommend downloading the mobile apps (Teams, SharePoint, etc.) rather than using browsers on an Android or Apple device. Click on the C365 Set up your personal Devices​​​​​​​ to get started.

From a desktop

On DWAN, you can download the Microsoft Teams desktop application from “Run Advertised Programs” in your “Control Panel” or “Software Center” in the “Start Menu”. Open the application and log in using your C365 email address.