Scheduled and Mobile Outreach Services

As the Government of Canada’s single-window service delivery network, Service Canada gives citizens access to a range of federal services on the Internet at www.servicecanada.gc.ca, by telephone at 1 800 O-Canada (1-800-622-6232, TTY: 1-800-926-9105), in person at any of our Service Canada Centres or by mail.

At Service Canada, we are committed to providing service in the communities where clients live, and to offering greater access to Government of Canada information and services in areas that are under-served. Through scheduled and mobile outreach services, we have added more than 200 points of service to the Service Canada network.

What are scheduled and mobile outreach services?

Scheduled and mobile outreach services are those services offered when Service Canada staff travel to communities on a scheduled or occasional basis. Scheduled outreach services are provided to communities on a regular, part-time basis (e.g., two days a week). In contrast, mobile outreach services bring Service Canada staff to communities in times of particular need—for instance, to provide information on specific topics or during local emergencies such as plant closures or natural disasters.

What services are available?

Through our scheduled and mobile outreach services, Service Canada staff answer questions and guide clients through Government of Canada Web sites and online forms, helping them better understand and access the services and benefits available to them. For example, we meet with:

  • seniors, in nursing homes, hospitals, and other venues—to help them access information on initiatives such as Old Age Security, the Canada Pension Plan, and health-care programs;
  • young people, in their communities or at special information sessions, to provide career information, and information on work opportunities;
  • aboriginal people, in both urban and rural centres, to provide such assistance as informing them of the benefits they may be eligible for; and
  • people with disabilities, to help them complete application forms at home when they are unable to come to a Service Canada Centre. This service is not available in all areas. Requests will be reviewed on a case-by-case basis.

In addition to these services, we are working with individual communities to design regional outreach services that respond to the specific needs of the people who live there. We will advise communities through their local and regional media when these outreach services become available. For more information on where our outreach services are located, visit our Find a Service Canada office page.

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