Hazardous weather: Important notices on flooding

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The Government of Canada is committed to helping Canadians affected by flooding and wildfires across the country.

Keep up to date about the Government of Canada’s response to flooding in British Columbia

Consult Flood Ready and Get Prepared in case of wildfires for more information.

Apply for Employment Insurance

If you’re unable to work due to flooding or wildfires, apply for Employment Insurance (EI) benefits as soon as possible, even if your employer hasn’t yet issued you a record of employment.

You need your social insurance number (SIN) to apply for EI benefits. If you don’t know your SIN or don’t have one, you can find your SIN or apply for one.

To process your application, we need your mailing and residential addresses.

  • Provide a mailing address where you can receive mail (you can update this address later, if required). For example, the address of a:
    • friend
    • family member
    • temporary shelter
  • Provide your usual residential address, even if you’re temporarily living somewhere else

Submit your EI reports

To receive EI benefits, you must complete and file reports online or by phone every 2 weeks.

If you receive money from the government, the Red Cross, an insurance company or a charitable organization, don’t declare it on your EI reports. Emergency relief funds aren’t considered income for the purposes of EI. Declare all other amounts received.

Get your payments on time

To receive your payments without any postal delays, sign up for direct deposit.

If you need more help

For additional support, contact us or send us an eServiceCanada request.

Canada Pension Plan and Old Age Security

The delivery of physical pension cheques by mail may be impacted by flooding or wildfires in areas across Canada. To ensure timely delivery of benefits, those who have not signed up yet are encouraged to sign up for direct deposit. Those affected by hazardous weather can change their address to ensure they receive their cheques. To sign up or to make a change, Canadians can send an eServiceCanada request. A representative will contact them by telephone within 2 business days. They can also call 1-800-277-9914.

Those who still receive paper cheques are encouraged to visit Canada Post for updates and alternate delivery arrangements or pick-up locations.

For more information, please contact us.

Apply for repayment assistance for your Canada Student or Apprentice Loan

If you are a student loan or apprentice loan borrower affected by flooding in British Columbia and need help making your payments, you can fast track your repayment assistance application.

Contact the National Student Loans Service Centre or the Canada Apprentice Loan Service Centre for more details.

Money from government, the Red Cross and other relief allocations

You are not required to declare money you receive from government, the Red Cross, an insurance company or a charitable organization in your report cards. Emergency relief funds are not considered income for the purpose of Employment Insurance. All other amounts must be declared.

For more information, please contact us.

Contact us

If a client requires further support and assistance to access service, help is available through an eServiceCanada request. This is available online and on mobile phones.

If clients do not have access to the internet or face other barriers, they can call the Service Canada Outreach Support Centre toll-free at 1-877-355-2657 to receive assistance from a Service Canada representative.

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