Hazardous weather: Important notice

COVID-19: Temporary closure of Service Canada Centres

Service Canada is ready to help.

Our priority is the health and safety of all Canadians, while maintaining service to the public.

In response to COVID-19, all in person Service Canada Centres are closed until further notice.

In the meantime, you can access our programs and services online.

For additional support, please fill out the service request form.

Read the full Service Canada notice

On this page

The Government of Canada is committed to helping Canadians affected by flooding and wildfires across the country.

Consult Flood Ready and Get Prepared in case of wildfires for more information.

Apply for Employment Insurance

Affected workers are encouraged to apply for Employment Insurance (EI) benefits online, as soon as possible, even without a Record of Employment.

Service Canada no longer issues regional reference codes with respect to flooding or wildfires claims – please apply through our regular application portal.

You need your Social Insurance Number (SIN) to apply for EI benefits. If you don’t know your SIN or do not have a SIN, you can apply for a SIN or find your SIN number by following the steps outlined.

To process your application, Service Canada needs a mailing address and a residential address for you.

  • Provide a mailing address where you can receive mail (note: you can update this address later). For example:
    • friend
    • family
    • temporary shelter
  • Provide your usual residential address (even if you are temporarily living somewhere else due to the flooding or wildfires)

Important: To receive your Employment Insurance benefits, you must complete and file your report cards

To receive your payments without any postal delay due to flooding, wildfires or COVID-19, we encourage Canadians to register with direct deposit. Not only will you be able to access your payments more quickly, they will never be lost, stolen or damaged. You can easily sign up for direct deposit online through My Service Canada Account.

For information or if you need to speak to an agent to complete your application, please contact the EI call centre at 1-800-206-7218.

For more information, please contact us.

Canada Pension Plan and Old Age Security

The delivery of physical pension cheques by mail may be impacted by flooding, wildfires or COVID-19 in areas across Canada. Those who have not signed up yet are encouraged to sign up for direct deposit through My Service Canada Account to ensure timely delivery of benefits.

Those who still receive paper cheques are encouraged to visit Canada Post for updates and alternate delivery arrangements or pick-up locations.

For more information, please contact us.

Money from government, the Red Cross and other relief allocations

You are not required to declare money you receive from government, the Red Cross, an insurance company or a charitable organization in your report cards. Emergency relief funds are not considered income for the purpose of Employment Insurance. All other amounts must be declared.

For more information, please contact us.

Contact us

For more general information, please contact 1 800 O-Canada (1-800-622-6232).

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