Employers – Issuing records of employment during COVID-19

From: Employment and Social Development Canada

Service Canada has implemented temporary measures to help employers issuing records of employment (ROEs) for staff during the COVID-19 pandemic.

Block 16 - Reason for issuing the ROE

When the employee is sick or quarantined, use code D (illness or injury) in block 16. Do not add comments.

When the employee is no longer working due to a shortage of work because the business has closed or decreased operations due to COVID-19, use code A (shortage of work). Do not add comments.

When the employee refuses to come to work but is not sick or quarantined, use code E (quit) or code N (leave of absence). Do not add comments unless absolutely necessary.

Register for ROE Web to submit ROEs electronically

Service Canada has developed temporary simplified measures to help employers complete the ROE Web registration process to submit ROEs electronically.

Identity validation

Due to the temporary closure of the Service Canada Centres, employers and Primary Officers who cannot authenticate and validate their identity through their Canada Revenue Agency (CRA) account can temporarily validate their identity online to complete the registration process.

Emails from Service Canada

Once you’ve created an organization and successfully validated your identity as the Primary Officer, Service Canada will email you an authorization code to the email address in your ROE Web profile. You must enter the code in your profile to complete the registration.

Service Canada will also mail a letter to the owner or CEO of the organization to inform them of the ROE Web registration.

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