Employers – Issuing records of employment during COVID-19

Service Canada has implemented temporary measures to help employers issuing records of employment (ROEs) for staff during the COVID-19 pandemic.

If you have employees who stopped working because of COVID-19, you must issue their ROEs as soon as possible, even if they are currently receiving the Canada Emergency Response Benefit (CERB). This ensures they can access Employment Insurance (EI) benefits. If you have already issued their ROE, you do not need to issue a new one.

If you are paying your employees with the Canada Emergency Wage Subsidy (CEWS), please only issue ROEs for those who have an interruption of earnings when the CEWS ends.

If your employees are still off work when their CERB or CEWS end, they can apply for EI benefits. If they do, we will use their ROEs to determine if they qualify for EI benefits.

Block 16 - Reason for issuing the ROE

When the employee is sick or quarantined, use code D (illness or injury) in block 16. Do not add comments.

When the employee is no longer working due to a shortage of work because the business has closed or decreased operations due to COVID-19, use code A (shortage of work). Do not add comments.

When the employee refuses to come to work but is not sick or quarantined, use code E (quit) or code N (leave of absence). Do not add comments unless absolutely necessary.

Register for ROE Web to submit ROEs electronically

Service Canada has developed temporary simplified measures to help employers complete the ROE Web registration process to submit ROEs electronically.

Identity validation

Employers and Primary Officers who cannot authenticate and validate their identity through their Canada Revenue Agency (CRA) account or in person at a Service Canada Centre can temporarily validate their identity online to complete the registration process.

Emails from Service Canada

Once you’ve created an organization and successfully validated your identity as the Primary Officer, Service Canada will email you an authorization code to the email address in your ROE Web profile. You must enter the code in your profile to complete the registration.

Service Canada will also mail a letter to the owner or CEO of the organization to inform them of the ROE Web registration.

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