Before you start the test

On this page

How to start the test

When you’re ready to start the test, click the “Start the test” button.

If you’re not ready to start the test after you take a photo of yourself,

How the system will monitor you

Our system will use your webcam to take your photo at random times during the test. It will not record any audio or video.

We do this to

To confirm your identity, we’ll compare the

What to do and not to do

 What to do

Make sure

  • your webcam is turned on throughout the test
  • you’re alone
  • your face is clearly and fully visible to the webcam
  • your environment (location and lighting) is the same as when you took a picture of your ID and yourself
  • use only 1 electronic device with Internet access (computer, laptop or tablet)
  • you remove items with your personal information from the webcam’s view (to protect your privacy)
  • you close all other tabs, windows or programs (they may interfere with your camera)
  • you turn off your virtual private network (VPN)

 What not to do

Make sure you do not

  • communicate with other people by any means
  • leave your room (because you cannot pause the test’s 30-minute timer)
  • use any other devices other than your computer, laptop or tablet (for example, don’t use your phone or other listening devices)
  • look at any study materials during the test (for example: Discover Canada, a dictionary or other reference documents)

Unusual activities

Examples of an unusual activity include

If the system detects that you open other windows, tabs, browsers or applications, you

After you submit the test

If we find or suspect cheating

  • your test result may be invalid
  • our official will follow up with you

What to do if you’re disconnected

If you’re disconnected, return to your test as soon as possible because

To return to the test, use the same or latest test link you used to access the test (you have to sign in again if it expires). The questions may appear in a different order when you reconnect.

Make sure your Internet connection is stable during the test.

If you don’t complete the test due to technical issues or emergencies

The system will automatically submit the answers you selected.

You can contact the email address in the “Rescheduling” section of your test invitation. In your email, tell us

You have 30 days from the start date in your invitation to contact us.

If needed, we’ll reschedule your test once we review your email. It takes us at least 45 days to reschedule your test. In your rescheduled test, you may have to

Get help and support

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