Lost, stolen, inaccessible, damaged or found passports and other travel documents

Answer a few questions and we’ll tell you what do to return or replace a Canadian refugee travel document, certificate of identity, or passport.

We may review or investigate how your passport was lost, stolen or damaged before issuing you a replacement. This may cause delays.

Replacing an expired lost or stolen passport (Expired passport)

Since your passport has expired, you don’t need to fill out a special form.

Renew your passport or apply for a new one in the normal way. Renewing your passport is simpler than applying for a new one.

Check to see if you’re eligible to renew your passport(opens in a new tab) .

If you’re not eligible to renew your passport, just apply for a new passport(opens in a new tab) .

Replacing an expired lost or stolen passport (Not sure if it’s expired)

If you’re not sure whether your passport has expired, submit your application with a completed copy of the declaration concerning a lost, stolen, inaccessible, damaged or found Canadian travel document [PPTC 203] (PDF, 120 KB) form.

Renew your passport or apply for a new one in the normal way. Renewing your passport is simpler than applying for a new one.

Check to see if you’re eligible to renew your passport(opens in a new tab) .

If you’re not eligible to renew your passport, just apply for a new passport(opens in a new tab) .

Replacing a lost or stolen passport in Canada (Adult passport)

First, call us at 1-800-567-6868 (TTY services: 1-866-255-7655) as soon as possible to report the loss or theft.

Next, check to see if you’re eligible to renew your passport(opens in a new tab) . Renewing your passport is simpler than applying for a new one.

If you’re not eligible to renew your passport, just apply for a new passport(opens in a new tab) .

Since your passport is still valid, you’ll need to

  • submit, with your application, an additional form to report your lost or stolen passport
    • We’ll tell you which form to submit in the instructions.
  • pay both
    • the regular fees and
    • the extra fee for replacing a lost or stolen passport

Replacing a lost or stolen passport in the US (Adult passport)

First, call us at 1-800-567-6868 (TTY services: 1-866-255-7655) as soon as possible to report the loss or theft.

Next, check to see if you’re eligible to renew your passport(opens in a new tab) . Renewing your passport is simpler than applying for a new one.

If you’re not eligible to renew your passport, just apply for a new passport(opens in a new tab) .

Since your passport is still valid, you’ll need to

  • submit an additional form with your application to report your lost or stolen passport
    • We’ll tell you which form to submit in the instructions.
  • pay the regular fees for a new passport

Replacing a lost or stolen passport abroad (Adult passport)

First, contact the Passport Program(opens in a new tab)  as soon as possible to report the loss or theft.

Next, check to see if you’re eligible to renew your passport(opens in a new tab) . Renewing your passport is simpler than applying for a new one.

If you’re not eligible to renew your passport, just apply for a new passport(opens in a new tab) 

Since your passport is still valid, you’ll need to

  • submit, with your application, an additional form to report your lost or stolen passport
    • We’ll tell you which form to submit in the instructions.
  • pay both
    • the regular fees and
    • the extra fee for replacing a lost or stolen passport

Replacing an expired lost or stolen passport (Child passport)

If the passport has expired, you don’t need to fill out a special form. Apply for a passport in the normal way.

Replacing a lost or stolen passport in Canada (Child passport)

First, call us at 1-800-567-6868 (TTY services: 1-866-255-7655) as soon as possible to report the loss or theft.

Next, follow the steps to apply for a child passport in Canada(opens in a new tab) .

Since the child’s passport is still valid, you’ll need to

  • submit an additional form with your application to report your lost or stolen passport
    • We’ll tell you which form to submit in the instructions.
  • pay both
    • the regular fees and
    • the extra fee for replacing a lost or stolen passport

Replacing a lost or stolen passport in the US (Child passport)

First, call us at 1-800-567-6868 (TTY services: 1-866-255-7655) as soon as possible to report the loss or theft.

Next, follow the steps to apply for a child passport from the US(opens in a new tab) .

Since your child’s passport is still valid, you’ll need to

  • submit an additional form with your application to report your lost or stolen passport
    • We’ll tell you which form to submit in the instructions.
  • pay both
    • the regular fees and
    • the extra fee for replacing a lost or stolen passport

Replacing a lost or stolen passport abroad (Child passport)

First, contact the Passport Program(opens in a new tab)  as soon as possible to report the loss or theft.

Next, follow the steps to apply for a child passport from outside Canada and the US(opens in a new tab) .

Since your child’s passport is still valid, you’ll need to

  • submit, with your application, an additional form to report your lost or stolen passport
    • We’ll tell you which form to submit in the instructions.
  • pay the regular fees for a new passport

Replacing a certificate of identity or refugee travel document

First, call us at 1-888-242-2100 (in Canada only) as soon as possible to report the loss or theft.

Next, follow the steps to apply for a travel document(opens in a new tab) .

Since your certificate of identity is still valid, you’ll need to

You need to be in Canada to get travel document services

If you have an emergency, contact the nearest Government of Canada office abroad.

Replacing a damaged passport in Canada (Adult passport)

You need to apply for an adult passport or renew your passport. Renewing your passport is simpler than applying for a new one.

Check to see if you’re eligible to renew your passport(opens in a new tab) .

If you’re not eligible to renew your passport, just apply for a new passport(opens in a new tab) .

Since your passport is still valid, you’ll need to

  • submit an additional form with your application to report your damaged passport
    • We’ll tell you which form to submit in the instructions.
  • pay the regular fees for a new passport

Replacing a damaged passport in the US (Adult passport)

You need to apply for an adult passport from the US or renew your passport. Renewing your passport is simpler than applying for a new one.

Check to see if you’re eligible to renew your passport(opens in a new tab) .

If you’re not eligible to renew your passport, just apply for a new passport(opens in a new tab) .

Since your passport is still valid, you’ll need to

  • submit an additional form with your application to report your damaged passport
    • We’ll tell you which form to submit in the instructions.
  • pay the regular fees for a new passport

Replacing a damaged passport abroad (Adult passport)

You need to apply for an adult passport from outside Canada and the US, or renew your passport. Renewing your passport is simpler than applying for a new one.

Check to see if you’re eligible to renew your passport(opens in a new tab) .

If you’re not eligible to renew your passport, just apply for a new passport(opens in a new tab) .

Since your passport is still valid, you’ll need to

  • submit an additional form with your application to report your damaged passport
    • We’ll tell you which form to submit in the instructions.
  • pay the regular fees for a new passport

Replacing a damaged passport in Canada (Child passport)

You need to apply for a new passport for your child. Follow the steps to apply for a child passport in Canada(opens in a new tab) .

Since your child’s passport is still valid, you’ll need to

  • submit an additional form with your application to report your damaged passport
    • We’ll tell you which form to submit in the instructions.
  • pay the regular fees for a new passport

Replacing a damaged passport from the US (Child passport)

You need to apply for a new passport for your child. Follow the steps to apply for a child passport(opens in a new tab)  from the US.

Since your passport is still valid, you’ll need to

  • submit an additional form with your application to report your damaged passport
    • We’ll tell you which form to submit in the instructions.
  • pay the regular fees for a new passport

Replacing a damaged passport abroad (Child passport)

You need to apply for a new passport for your child. Follow the steps to apply for a child passport(opens in a new tab)  from outside Canada or the US.

Since your passport is still valid, you’ll need to

  • submit an additional form with your application to report your damaged passport
    • We’ll tell you which form to submit in the instructions.
  • pay the regular fees for a new passport

Contact us about your inaccessible passport or other travel document.

You’ll need to submit proof of where your travel document is and tell us the reason you can’t wait for it to be returned.

Find out how to contact us

Contact us about your seized or surrendered passport or other travel document

Travel documents seized by law enforcement authorities or ordered surrendered by a court of law are usually returned to us. We keep them until they expire, then destroy them.

If you want us to return a seized or surrendered travel document to you before it expires, mail or fax us a request. We’ll start a travel document entitlement review once you submit

  • your full name
  • your date of birth
  • your current mailing address and phone number
  • an explanation of how and why the travel document was taken from you
  • a copy of the most recent court documents about release conditions (if applicable)

Contact us by mail

Send your request and supporting documents to the address:

Centralized Network – Passport Protection, 6th floor
Gatineau, QC  K1A 1L1
Canada

Contact us by fax

If you want to fax your documents to us, add the following note:

Attention: Passport Program

 1-819-953-5856

What to do if you find a passport or other travel document

If you find a travel document, including one you previously reported as lost or stolen, you should return the document to us.

You also need to send a completed declaration concerning a lost, stolen, inaccessible, damaged or found Canadian travel document [PPTC 203] (PDF, 120 KB) with the document.

Return a found travel document in Canada

You can return a found travel document with a letter that describes how, when and where you found it

Return a found travel document outside Canada

You can return a found travel document with a letter that describes how, when and where you found it to the nearest Government of Canada office abroad.

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