Filing an income tax and benefit return on paper

What you need to know

To serve Canadians better, the Canada Revenue Agency (CRA) will mail the 2018 Income tax package to individuals who filed their returns on paper last year. The mailed package should arrive by February 11, 2019.

The new all-in-one package will include:

  • A letter from the Minister and Commissioner
  • A consolidated package which includes:
    • the Federal Income Tax and Benefit Guide
    • the Provincial or Territorial Information Guide, with the income tax return, and
    • all federal and provincial (does not apply to Quebec) forms and schedules.
  • One pre-addressed return envelope

This service ensures that Canadians will have what they need to file their 2018 Income tax and benefit returns on paper, without having to pick up or order a paper income tax package. 

Important Notice

For Canadians who wish to file on paper but do not receive a tax package by February 11, a limited quantity of tax packages will still be available in both official languages at Canada Post, Service Canada and some Caisse populaire Desjardins (Quebec only) outlets starting February 18, 2019. Canadians will also find information on how to order these products by phone or online in the language of their choice in case packages are no longer available in those locations.

Canadians who filed their returns by paper after October 23, 2018, or have moved since they filed their returns and haven’t updated their addresses with the CRA may need to order a tax package from the CRA or pick up a package from one of the outlet locations.

Why is the CRA mailing the 2018 Income tax package?

The CRA is committed to serving Canadians better by making it easier to do their taxes, regardless of how they choose to file. This service ensures that Canadians who filed using paper forms last year will have what they need to file their 2018 returns without the inconvenience of having to pick up an income tax package at a retail outlet.

What if you don’t receive a package by February 11, 2019?

How to order
Starting date Method
January 7 You can order the package online (Orders placed for the 2018 Income tax package will be shipped in mid-February.)
February 11 You can call us to order the package:
  • 1-800-959-8281 (for service in English)
  • 1-800-959-7383 (for service in French)
February 18 You can download and print the package or pick up a package at one of the outlet locations

It can take up to 10 business days for the 2018 Income tax package to arrive by mail. You are limited to nine packages. This order limit ensures that all the people who need a paper package can get one.

Consider filing online

Filing online is fast, easy and secure. To file online, visit the CRA’s Get ready webpage for tax tips, a guide on how to file, and information on certified software, including some that are free.

Need help?

If you have a modest income and a simple tax situation, a volunteer from the Community Volunteer Income Tax Program (known as Income Tax Assistance – Volunteer Program in Quebec) can complete your return for you for free. The volunteer program hosts free tax preparation clinics across Canada.

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