How to report abuse of temporary foreign workers

From: Employment and Social Development Canada

If you are in danger please call 9-1-1 immediately.
This is a free call from any Canadian telephone number.

All workers in Canada are protected under Canadian law.

Canada takes the abuse of temporary foreign workers (TFW) or the TFW program very seriously. Employers who abuse workers or the program could face a penalty or be banned from the program.

Anyone can report abuse, including:

  • the worker
  • a colleague
  • the employer
  • a member of the public

Type of abuse you can report

  • Someone is threatening, bullying, or abusing you
  • Someone is threatening your status in Canada
  • You are not allowed to leave your work site or where you live
  • Someone is keeping your passport or documents from you
  • You are not receiving your correct pay or time off
  • You are doing a different job than what you agreed to or what the LMIA says

Things to know when making a report

  • It is important that you tell us as much information as you can
  • The information you tell us is protected by Canada’s privacy laws
  • We will never tell your employer or anyone at your workplace who made the report
  • You do not have to give your name, phone number, or LMIA/work permit number to make a report, but these would help us in case we need more information
  • We will not contact you or share your information without your permission
  • For privacy reasons, we cannot tell you about the status of a report

Information you will need to make the report

  • The name, address and phone number of the business or organization
  • The name(s) or positions of the people involved
  • What is the abuse

Other ways to report abuse

By phone

Call Service Canada’s telephone tip line: 1-866-602-9448 (available 24 hours a day, 7 days a week)

When you call the telephone tip line, you will be able to:

  • Leave a message with the information for Service Canada to investigate, or
  • Talk to a live Service Canada agent in one of more than 200 languages

Agents are available during these hours (Eastern time zone)

  • Monday to Friday: 6:30 am to 10:00 am and 5:00 pm to 8:00 pm
  • Saturdays, Sundays, and holidays: 9:00 am to 3:00 pm
In person

Visit a Service Canada Centre.

By mail

Send the information to:

National Investigative Services
Integrity Services Branch
Service Canada
165 Hotel-de-Ville, Phase 2, 6th Floor
Gatineau QC  K1A 0J2
Canada

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