EFILE news and program updates

What's new

The EFILE and ReFILE services are open for transmissions from February 22, 2021, at 8:30 a.m. (Eastern time), until January 28, 2022, for the electronic filing of your clients' 2017, 2018, 2019, and 2020 T1 personal income tax and benefit returns.

News and program updates

January 25, 2022

Interruption of services – System maintenance

Some Canada Revenue Agency systems will be undergoing annual maintenance. As a result, the following service interruptions will occur during the time frames noted below:

  • The EFILE, ReFILE and T1135 web services will be unavailable from 11:59 p.m. on Friday, January 28, 2022, until 8:30 a.m. on Monday, February 21, 2022, (Eastern Time).
  • The Pre-authorized debit web service will be unavailable from 11:59 p.m. on Friday, January 28, 2022, until 6:00 a.m. on Monday, February 21, 2022, (Eastern Time).
  • The Auto-fill my return and Express NOA services will be unavailable from 11:00 p.m. on Friday, February 4, 2022, until 6:00 a.m. on Monday, February 7, 2022, (Eastern Time).
  • The EFILE online service "Transmission History" will be unavailable from 11:00 p.m. on Friday, February 4, 2022, until 8:30 a.m. on Monday, February 7, 2022, (Eastern Time).
  • The transmission web service for authorizing or cancelling a representative will be unavailable from 8:00 p.m. on Friday, February 4, 2022, until 6:00 a.m. on Monday, February 7, 2022, (Eastern Time).

 

Note: There will be no interruption of service to the following EFILE online services:  "Register for EFILE", "Yearly renewal" and "Account maintenance".

 

January 19, 2022

Print orders of publications and forms

Need a form? You can print the forms or publications you need directly from our website at canada.ca/get-cra-forms. The CRA will accept these printed or photocopied forms for processing.

Sent on behalf of the Correspondence and Reporting Division. 

January 18, 2022

Attention: Last day to transmit T1 returns and T1135 forms for T1

The Canada Revenue Agency’s EFILE, ReFILE and T1135 web services will stop accepting transmissions of your clients’ initial and amended (T1) personal income tax and benefit returns and T1135 forms for T1 at 11:59 p.m. on Friday, January 28, 2022, (Eastern Time), in order to convert our systems for the next filing season. These services will re-open on Monday, February 21, 2022, at 8:30 a.m. (Eastern Time). Thank you for your continued support and participation.

Please ensure you transmit any initial or amended T1 returns and T1135 forms for T1 before January 28, 2022, to avoid having to wait until the new program starts.

The following services will still be available after January 28, 2022: 

  • Corporation Internet Filing for Corporation Income Tax (T2) returns.  

Note: You must have renewed your EFILE account, passed suitability screening and updated your tax preparation software with your newly assigned password to continue to file T2 returns using your EFILE number and password after January 28, 2022. Go to canada.ca/revenue-agency/corporation-internet for more information.

  • Electronic filing of requests to authorize or cancel a representative. 

Note:  You must use the 2020 version of the tax software to electronically submit 2020 requests through the transmission web service for authorizing or cancelling a representative until 8:00 p.m. on Friday, February 4, 2022, (Eastern Time). When the transmission web service for authorizing or cancelling a representative re-opens at 6:00 a.m. on Monday, February 7, 2022, (Eastern time), it will only accept the signature page format, which is available in the 2021 version of the software.

 

January 6, 2022

Reminder – Have you renewed your access to our electronic services?

Thank you for using the Canada Revenue Agency’s (CRA) electronic services!

To maintain your access for the coming year, including receiving emails from the CRA, you must renew your participation online. This will allow you to use the following electronic services:

  • Transmission web services for authorizing or cancelling a representative
  • Auto-fill my return service
  • Client Data Enquiry
  • EFILE for Individuals (T1) and NEW for the 2022 filing season – Trusts (T3)
  • Corporation Internet Filing
  • Foreign reporting transmission web services, such as Forms T1134 and T1135
  • Express Notice of assessment service (Express NOA)
  • AgriStability/AgriInvest Corporation forms transmission web service
  • ReFILE service
  • Email notifications from the CRA 

The CRA conducts suitability screening each year before electronic filing applicants are permitted to electronically file income tax returns on behalf of their clients. This process may take up to 30 business days. If you failed to submit your renewal by December 8, 2021, or you do not pass the suitability screening process due to outstanding issues by January 29, 2022, you may encounter an interruption in electronic services. Please submit your renewal as early as possible to avoid unnecessary delays.

As of January 28, 2022, at 11:59 p.m. Eastern Time, we will stop accepting T1 transmissions temporarily to convert our systems for the next filing season.

How to renew

  • Make an online request at canada.ca/efile.
  • Click on the "EFILE Sign in" button located in the right side menu bar.
  • To sign in, you will need your current EFILE number and password.
  • Seconds after submitting your online renewal request, it will be validated and you will receive a confirmation page.
  • The confirmation will include your newly assigned password and the EFILE Helpdesk responsible for your file. 

Once you have successfully renewed your account, you must update your tax preparation software with your newly assigned password to ensure any future transmissions are successful.

Once your renewal request has undergone the suitability screening process, you will receive an email or letter to advise you of the result.

Note:  You only need one EFILE number to file all your clients’ income tax returns. Only tax preparation businesses that operate more than one location are required to have multiple EFILE numbers. If you operate more than one location, remember to complete a separate renewal request for each EFILE number.

As an electronic filer, you have to comply with the EFILE procedures that are available at canada.ca/efile. We encourage you to review the criteria for our suitability screening process and familiarize yourself with the information on these pages before using EFILE. Special attention must be made to review your responsibilities as an electronic filer, which include verifying your clients’ identity and protecting taxpayer information.

IMPORTANT NOTES:

You have to complete FORM T183 for each initial and amended T1 return you transmit. Form T183 has been revised for the 2022 filing program. Please ensure that you review the changes made to the form. 

If you are also submitting T3 Trust Returns (as of February 2022), then please note that Form T183 TRUST, Information Return for the electronic filing of a Trust Return, must be completed and signed by the trustee, executor, liquidator or administrator prior to transmission of the return for the Trust.

Have you lost your EFILE number or password?

  • Please DO NOT file a new application using the "Apply for  EFILE" link. 
  • Simply contact your EFILE Helpdesk for assistance. 

Discounter information

  • If you are also a discounter, you do not need to renew your discounter code.
  • You must electronically submit a new Form RC76 when information previously given on Form RC75, RC76, or RC115 has changed. On the new RC76 forms, be sure to tick the “Change” box in Part A of the form and provide the applicable updated information.

Questions

  • Please consult the EFILE web pages for answers to your most frequently asked questions.
  • If the answer is not available on our web pages, call your EFILE Helpdesk.

 

 

January 5, 2022

Interruption of services – System maintenance

Some Canada Revenue Agency systems will be undergoing annual maintenance. As a result, the following service interruptions will occur during the time frames noted below.

These services will be temporarily unavailable from 11:00 p.m. on Friday, January 7, 2022, until 6:00 a.m. on Monday, January 10, 2022 (Eastern Time).

  • EFILE online service “Transmission History”
  • Auto-fill my return and Express NOA services
  • Transmission web service for authorizing or cancelling a representative

The following services will be temporarily unavailable from 11:00 p.m. on Friday, January 7, 2022, until 8:30 a.m. on Monday, January 10, 2022 (Eastern Time).

  • EFILE
  • ReFILE

Note: There will be no interruption of service to the following EFILE online services:

  • Register for EFILE
  • Yearly renewal
  • Account maintenance

 

October 19, 2021 - Updated

CVITP – Important information

The 2022 filing season is fast approaching! If you plan to volunteer at a free tax clinic again this year and wish to transmit returns electronically, you must renew your EFILE account online. 

In order to have your EFILE account ready in time for filing season, you should submit your renewal request before December 8, 2021. Keep in mind that the EFILE suitability screening process may take up to 30 business days. 

If you are a volunteer from Quebec and an application for NetFile Québec has been submitted on your behalf, there may be an additional delay to be approved for the NetFile Québec service. Organizations with the Income Tax Assistance – Volunteer Program in Quebec are responsible for registering their volunteers with NetFile Québec.

The EFILE suitability screening process will only begin once you have completed your volunteer registration and submitted your EFILE renewal request. You will receive an email or a letter to advise you of the result of the screening process.

So, remember to follow the steps below in order to avoid delays!

Step 1 – Register with the Community Volunteer Income Tax Program (CVITP) to volunteer at a free tax clinic. If you are a resident of Quebec, register with the Income Tax Assistance – Volunteer Program (ITAVP).

  • Complete the registration by following the instructions provided and then click “Submit”. 
  • Once your registration is received, a confirmation page will be displayed.

Step 2 – Renew your EFILE account by going to canada.ca/efile

  • Under the “Yearly renewal” section, click on “sign in”. 
  • Sign in with your current EFILE number and password. If you lost your EFILE number or password, do not file a new application using the “Register for EFILE" link. Contact your EFILE Helpdesk for assistance.
  • Fill out the EFILE renewal information and click on ”Submit”.
  • Once your renewal request is received, you will be redirected to an EFILE account renewal confirmation page containing your newly assigned password and the contact information for the EFILE Helpdesk you should call if you have any issues or questions. 

Please note: If you renew your account on or after October 18, 2021, you must update your tax preparation software with your newly assigned password. If you do not renew your account on or after October 18, 2021, you may continue to use your current password until January 29, 2022.

As of January 29, 2022, in order to be able to transmit authorization requests and file T1 returns, you will need to have:

  • Renewed your EFILE account;
  • Passed suitability screening; and
  • Updated your tax preparation software with your newly assigned password.

As of January 28, 2022, at 11:59 p.m. eastern time, we will stop accepting T1 transmissions temporarily to convert our systems for the next filing season.

If you have questions:

  • For CVITP or ITAVP related questions, please contact your program coordinator or call the dedicated helpline for volunteers at 1-866-398-3488.
  • For EFILE related questions, please consult the CRA EFILE web pages or call your EFILE Helpdesk.

Renew as soon as possible!

October 18, 2021 - Updated

Electronic Services – 2022 Program

Thank you for using the Canada Revenue Agency’s (CRA) electronic services!

We are proud to work with you to continue to build on this success story and are grateful for your hard work and dedication as we embark on another filing season.

To maintain your access for the coming year, including receiving emails from the CRA, you must renew your participation online. This will allow you to use the following electronic services:

  • Transmission web services for authorizing or cancelling a representative
  • Auto-fill my return service
  • Client Data Enquiry
  • EFILE for Individuals (T1) and NEW for the 2022 filing season – Trusts (T3)
  • Corporation Internet Filing
  • Foreign reporting transmission web services, such as Forms T1134 and T1135
  • Express Notice of assessment service (Express NOA)
  • AgriStability/AgriInvest Corporation forms transmission web service
  • ReFILE service
  • Email notifications from the CRA

The CRA conducts suitability screening each year before electronic filing applicants are permitted to electronically file income tax returns on behalf of their clients. This process may take up to 30 business days. If you fail to submit your renewal by December 8, 2021, or you do not pass the suitability screening process due to outstanding issues by January 29, 2022, you may encounter an interruption in electronic services. Please submit your renewal as early as possible to avoid unnecessary delays.

If you renew on or after October 18, 2021, you must update your tax preparation software with your newly assigned password. If you DO NOT renew your account on or after October 18, 2021, you may continue to use your current password until January 29, 2022.

 

As of January 29, 2022, in order to be able to transmit individual and business authorization and cancellation requests, and file T2 returns, you will need to have:

  • Renewed your EFILE account;
  • Passed suitability screening; and
  • Updated your tax preparation software with your newly assigned password.

 

As of January 28, 2022, at 11:59 p.m. eastern time, we will stop accepting T1 transmissions temporarily to convert our systems for the next filing season.

As an electronic filer, you have to comply with the EFILE procedures that are available at canada.gc.ca/efile. We encourage you to review the criteria for our suitability screening process and familiarize yourself with the information on these pages before using EFILE. Special attention must be made to review your responsibilities as an electronic filer, which include verifying your clients’ identity and protecting taxpayer information.

IMPORTANT NOTE: You have to complete Form T183 for each initial and amended T1 return you transmit. Form T183 will be revised for the 2022 filing program. Please ensure that you review the changes made to the form.

 

How to renew

  • Make an online request at canada.ca/efile.
  • Click on the "EFILE Sign in" button located in the right side menu bar.
  • To sign in, you will need your current EFILE number and password.
  • Seconds after submitting your online renewal request, it will be validated and you will receive a confirmation page.
  • The confirmation will include your newly assigned password and the EFILE Helpdesk responsible for your file.
  • Once your renewal request has undergone the suitability screening process, you will receive an email or letter to advise you of the result. 

Have you lost your EFILE number or password?

  • Please DO NOT file a new application using the "Register for EFILE" link.
  • Simply contact your EFILE Helpdesk for assistance.

Note: You only need one EFILE number to file all your clients’ income tax returns. Only tax preparation businesses that operate more than one location are required to have multiple EFILE numbers. If you operate more than one location, remember to complete a separate renewal request for each EFILE number.

Discounter Information

  • If you are also a discounter, you do not need to renew your discounter code.
  • You must electronically submit a new  Form RC76 when information previously provided on Form RC75, Form RC76, or Form RC115 has changed. On the new RC76 form, be sure to tick the “Change” box in Part A of the form and provide the applicable updated information.

Questions

  • Consult the EFILE web pages for answers to your most frequently asked questions.
  • If the answer is not available on our web pages, call your EFILE Helpdesk.

October 12, 2021

Important information and interruption of services for annual conversion

Prior to the opening of the upcoming EFILE program, the Canada Revenue Agency's (CRA) EFILER Information System will undergo its annual conversion process.

The following services will be temporarily unavailable from Friday, October 15, 2021, at 8:00 p.m. eastern time until Monday, October 18, 2021, at 8:30 a.m. eastern time:

  • Transmission of T1 and T2 returns
  • EFILE online services (Register for EFILE, Yearly renewal, Account maintenance and Transmission history)
  • ReFILE service
  • Foreign reporting transmission web services, such as Forms T1134 and T1135
  • AgriStability/AgriInvest Corporation forms transmission web service

The following services will be temporarily unavailable from Friday, October 15, 2021, at 8:00 p.m. eastern time until Monday, October 18, 2021, at 6:00 a.m. eastern time:

  • Transmission web services for authorizing or cancelling a representative
  • Client Data Enquiry service
  • Auto-fill my return service
  • Express notice of assessment service (Express NOA)
  • Email notifications from the CRA

On October 18, 2021, you will receive a message inviting you to renew your participation for the 2022 EFILE program.

 

Introducing the new Confirm my Representative service

On October 18, 2021, the Canada Revenue Agency (CRA) is introducing a new, two-step verification process to make authorizing a representative using Represent a Client more efficient and secure. The new process makes it easier for clients to confirm who has access to their personal and tax information, helping them play an active role in protecting their information. Whether your client is an individual or a business, they can now verify who has access to their personal and tax information by signing in to My Account or My Business Account, without waiting for a confirmation call from the CRA.

The new process applies to all new authorization requests submitted through Represent a Client, including when you have a new client or when you are requesting a higher level of access to an existing client’s information. If you already have a client’s authorization and do not need to change your level of access, you will not be affected.

How it works:

1. The first step is making sure your client has My Account or My Business Account. If they haven’t used the CRA’s digital services before, they will need to register for an account. We have created two step-by-step videos that walk through the process of registering. We encourage you to share these videos with your client.

2. Once registered, we recommend your client enables email notifications to make sure they are notified when they receive a new authorization request. Find out more about how to enable email notifications for individuals or businesses.

3. Sign in to Represent a Client and open a new authorization request. You will need to submit a certification page signed by your client using our “Submit Documents” service in order to complete the request. 

4. Once you have submitted your authorization request, your client will be notified by email – if they have enabled email notifications – that someone has requested access to their account. They must then sign in to My Account or My Business Account to confirm or deny the pending request with the click of a button found in the Authorized Representatives section of their account.

5. You can view the status of your authorization requests in Represent a Client. Once a request is confirmed, you will be granted access within one business day. Your client must confirm or deny the authorization request within ten business days, or the request will be cancelled and you will need to submit a new one.

Other options:

If your client is an individual, they can choose to verify access to their account by providing additional information instead of using the new “Confirm my Representative” service. In this case, your client will need to give you information from their notice of assessment, from a tax return that was processed at least six months earlier. When you submit your authorization request, you will need to provide this information. If this option is chosen, your client may be contacted by the CRA to verify the request.

Note: The new process only applies to new authorization requests submitted through Represent a Client. If you use EFILE and certified tax software to submit your clients’ returns, including authorization requests, you will not be impacted.

October 8, 2021

Annual Processing Review Program - Update

The previous issue with the delivery of Processing Review letters has been resolved. Effective September 28, 2021, letters are being sent to the electronic filer as requested.

For letters sent before September 28, 2021, we will continue to ensure that electronic filers are contacted if there is no reply from the taxpayer.

September 14, 2021

Annual Processing Review Program - Issue

We are aware of an issue with the delivery of Processing Review letters. Some of these letters were sent to the taxpayer instead of the electronic filer. We have identified the source of the issue and are actively working to fix it.

Additional measures have been put in place to ensure that electronic filers are contacted if there is no reply from the taxpayer.

We apologize for any inconvenience this may cause.

June 17, 2021

Annual Processing Review Program

We will be starting our annual post-assessment review of individual income tax and benefit returns shortly. If your client's tax return has been selected for review, we will send our letters to your office if:

  • you have been designated as your client's representative; and
  • you have indicated that our Processing Review Program letters should be sent to you.

Electronic filers, who are representatives authorized by taxpayers to receive Canada Revenue Agency letters, can sign up for online mail to receive Processing Review letters for these taxpayers in Represent a Client. The electronic delivery of letters in Represent a Client gives authorized representatives quick and convenient online access to our letters.

You may receive letters from National Verification and Collections Centres other than those you have dealt with in the past. Please make sure to send the requested information to the centre indicated in our letter.

All centres will start sending letters on June 28, 2021.

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