Office of the Taxpayers' Ombudsperson (OTO)
We improve the service that the Canada Revenue Agency (CRA) provides to taxpayers by reviewing service-related complaints as well as issues that can affect more than one person or a part of the population.
Most requested
Services and information
Complaint process and review
We review complaints about the CRA's service and recommend solutions to resolve issues or improve service.
Systemic and emerging issues
We examine service issues that have the potential to impact a large number of taxpayers or segment of the population.
Reports and publications
We issue a variety of publications related to the activities of the Office and examinations completed.
Services and information
We want to meet with you
We meet with local organizations, professionals and individuals who could benefit from our services, get feedback on their CRA service experiences and solicit their ideas on possible service improvements.
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Ombudsperson
Features
Statement from François Boileau, Taxpayers’ Ombudsperson, on the extension of his term
I am honoured that my term as Taxpayers’ Ombudsperson has been extended for another two years. I am humbled that the Government of Canada and the Honourable François-Philippe Champagne, Minister of Finance and National Revenue, trust me to continue improving the service that the Canada Revenue Agency (CRA) provides to the public.
Statement from the Taxpayers’ Ombudsperson about 100-day plan to strengthen service at the Canada Revenue Agency
The Taxpayers’ Ombudsperson published a statement about Minister François-Philippe Champagne’s 100-day plan for the CRA to strengthen its services. This plan includes a pilot project for a call-scheduling feature, which our Office had recommended in our 2020–2021 annual report.