Office of the Taxpayers' Ombudsperson (OTO)
We improve the service that the Canada Revenue Agency (CRA) provides to taxpayers by reviewing service-related complaints as well as issues that can affect more than one person or a part of the population.
Most requested
Services and information
Complaint process and review
We review complaints about the CRA's service and recommend solutions to resolve issues or improve service.
Systemic and emerging issues
We examine service issues that have the potential to impact a large number of taxpayers or segment of the population.
Reports and publications
We issue a variety of publications related to the activities of the Office and examinations completed.
Services and information
We want to meet with you
We meet with local organizations, professionals and individuals who could benefit from our services, get feedback on their CRA service experiences and solicit their ideas on possible service improvements.
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About the OTO
Ombudsperson
Features
Taxpayers’ Ombudsperson releases his 2025-2026 annual report, In Pursuit of Better Service: Taxpayers Deserve More
This report was tabled last Friday in the House of Commons by Mr. Ryan Turnbull, Parliamentary Secretary to the Minister of Finance and National Revenue and to the Secretary of State (Canada Revenue Agency and Financial Institutions).
Taxpayers’ Ombudsperson announces examination into Canada Revenue Agency delays in processing complex T1 adjustment requests
The Taxpayers’ Ombudsperson, Mr. François Boileau, has opened a systemic examination into delays taxpayers are experiencing when the CRA determines that a T1 adjustment is complex.