Welcome binder: Lori MacDonald, Chief Operating Officer of Service Canada, January 2020

From: Employment and Social Development Canada

Table of contents

Departmental overview

• ESDC Overview, including Biographies of Deputy Minister of ESDC, Associate Deputy Minister of ESDC, and Deputy Minister of Labour
• Service Canada 101
• Organizational structure
• Biographies of Service Canada senior management
  • Sylvie Berube
  • Elise Boisjoly
  • Claire Caloren
  • Sara Filbee
  • Cliff Groen
  • Stephanie Hébert
  • Benoit Long
  • Heather Sheehy
  • Peter Simeoni
  • Mary-Ann Triggs
• Infographics
  • Modernizing services for Canadians
  • ESDC 101
  • The changing nature of work
  • The evolving Canadian workplace
  • Addressing labour shortages
  • Supporting lifelong learning

Ministers overview

• The Honourable Ahmed Hussen, Minister of Families, Children and Social Development
  • Biography
  • Welcome letter
  • Ministerial mandate letters and/or platform commitments
• The Honourable Carla Qualtrough, Minister of Employment, Workforce Development and Disability Inclusion
  • Biography
  • Welcome letter
  • Ministerial mandate letters and/or platform commitments
• The Honourable Deb Schulte, Minister of Seniors
  • Biography
  • Welcome letter
  • Ministerial mandate letters and/or platform commitments
• The Honourable Filomena Tassi, Minister of Labour
  • Biography
  • Welcome letter
  • Ministerial mandate letters and/or platform commitments

COO priorities

• Key decisions/ Issues/ Events in the First 60 Days
• [Section redacted]
  • [Section redacted]
  • [Section redacted]

Key internal documents

• [Section redacted]
• [Section redacted]
• Financial overview
• ESDC strategic framework
• Departmental corporate risks, including service delivery risks
• Audit Forward Agenda and considerations

Public documents

• Department of Employment and Social Development Act (DESDA)
• ESDC 2019-20 Departmental Plan
• ESDC 2018-19 Departmental Results Report
• ESDC Recent Service Achievements
• Government of Canada Report on Service
• Treasury Board Policy on Service and Digital