IRCC Deputy Minister Transition Binder 2019 – Departmental Overview (101)

[redacted] appears where sensitive information has been removed in accordance with the principles of the Access to Information Act and the Privacy Act.

Objective: To provide a high-level overview of Immigration, Refugees & Citizenship Canada programs and operations.

On this page

  1. Overview
  2. Departmental Results
  3. Core Responsibilities and Programs
  4. Partners and Stakeholders
  5. Operational Model
  6. Communications Snapshot
  7. Financial Snapshot
  8. Annexes

1. Overview

Immigration, Refugees & Citizenship Canada’s programs have national and international impacts

Most Canadians will interact with Immigration, Refugees & Citizenship Canada at some point in their lives, through the immigration system or the Passport Program. As a result, Immigration, Refugees & Citizenship Canada has a stewardship responsibility for the personal information of approximately 80% of Canadians.


Family and Society


Immigration, Refugees & Citizenship Canada’s programs need to respond to national and global trends

Global migration patterns and demographics are changing

Safety and security threats are growing in significance and complexity

The nature of work, the work place, and the labour market are being transformed

Global forced displacement has reached historically high levels

Canada is a world leader in managed immigration

Key Enabling Authorities

Immigration, Refugees & Citizenship Canada Department of Citizenship and Immigration Act

Immigration and Refugee Protection Act
Citizenship Act
Canadian Passport Order & Diplomatic and Special Passport Order
College of Immigration and Citizenship Consultants Act (Royal Assent June 2019)

Ministerial Tools

Ministerial Instructions

Special instructions to support immigration goals. They have been used to: limit intake of applications; establish rules associated with Express Entry; pause visa processing, and create small-scale pilot programs (up to 2,750 applications and in effect for up to five years).

Public Policy Provision

Discretionary ministerial tool to overcome any requirements of legislation, based on criteria and conditions set by the Minister. Used to address a variety of situations such as crises, natural disasters (e.g. response to earthquake in Haiti), humanitarian issues (e.g. vulnerable minorities and persons in refugee-like situations), or others.

Organizational Structure

Graphic of organizational Structure described below
Text version: Organizational Structure

Immigration and Refugee Board

  • Chairperson - Richard Wex
    • Portfolio Organization

Border Security and Organized Crime Reduction

  • Minister - Bill Blair

Immigration, Refugees and Citizenship Canada

  • Minister - Ahmed Hussen
    • Deputy Minister - Catrina Tapley
    • Associate Deputy Minister - Lori MacDonald
      • Conflict Resolution – Robyn Hollard-Ayoub
      • Communications – David Hickey
      • Senior General Counsel – Caroline Fobes
      • Internal Audit – Mieke Bos
      • Corporate Management ADM and CFO – Daniel Mills
      • Transformation and Digital Solutions ADM and CIO – Zaina Sovani
      • Operations Sector
        • ADM – Harpreet S Kochar
        • Associate ADM – Mike MacDonald
      • Strategic and Program Policy Sector
        • ADM (TBD)
        • Associate ADM – Natasha Kim
      • Settle and Integration Sector ADM – Fraser Valentine

2. Departmental Results

Departmental Results Framework and Program Inventory

The Departmental Results Framework and Program Inventory represent the cornerstone of IRCC’s results and delivery regime and is a new way to manage our programs.

Core Responsibilities (What We Do)

Visitors, International Students and Temporary Workers
Departmental Results (Why We Do It)
Program Inventory (How We Deliver)
Immigrant and Refugee Selection and Integration
Departmental Results (Why We Do It)
Program Inventory (How We Deliver)
Citizenship and Passports
Departmental Results (Why We Do It)
Program Inventory (How We Deliver)

Departmental Results Define What IRCC Aims to Achieve

Visitors, International Students, and Temporary Workers

  1. Entry to Canada of eligible visitors, international students, and temporary workers is facilitated.
  2. Facilitation of temporary entry helps to generate economic benefits.

Immigrant and Refugee Selection and Integration

  1. Potential permanent residents are selected for immigration to Canada.
  2. Permanent residents are welcomed and benefit from settlement supports.
  3. Immigrants and refugees achieve economic independence and contribute to labour force growth.
  4. Immigrants and refugees feel part of and participate in Canadian society.

Citizenship and Passport

  1. Eligible permanent residents become Canadian citizens.
  2. Canadians’ international travel is facilitated.

3. Core Responsibilities/Program Inventory

Visitors, International Students, and Temporary Workers


People travelling for business or leisure. Some are required to obtain a temporary resident visa (visitor visa) to travel to Canada or an Electronic Travel Authorization, which is in place for visa-exempt air travellers.

Parent and Grandparent Supervisa: A temporary resident permit for stays in Canada for up to 2 years at a time, allowing multiple entries, for a period up to 10 years.

2018 Temporary Resident visas approved: 1,676,645

International Students

Foreign nationals are required to obtain a study permit before engaging in education or training that is more than six months in duration.

2018 Study permits: 356,876

Data is based on the date on which an issued work permit becomes effective.

Temporary Workers

Temporary Foreign Worker stream

Employers can hire foreign workers to fill shortages when qualified Canadians are not available. This must be verified through a Labour Market Impact Assessment from Employment and Social Development Canada.

2018 Temporary Foreign Worker Program: 84,229

Data is based on the date on which an issued work permit becomes effective.

International Mobility stream

Temporary work permits that do not require a Labour Market Impact Assessment, issued when there are benefits for Canada, including through the North American Free Trade Agreement and International Experience Canada, facilitating youth mobility.

2018 International Mobility Program: 255,034

Data is based on the date on which an issued work permit becomes effective.

Immigrant and Refugee Selection and Integration

Federal Economic Immigration

Federal High Skilled – Express Entry

Express Entry: An electronic system used to manage applications for permanent residence in some federal economic streams and a portion of the Provincial Nominee Program. Those with the highest scores are invited to apply for permanent residence.

This category consists of three immigration programs:

  1. Federal Skilled Workers: Selected on the basis of having skilled work experience and high human capital. Applicants awarded points based on criteria such as age, language, and education.
  2. Federal Skilled Tradespersons: People with a job offer or Canadian qualifications in certain skilled trades may be eligible for permanent residence if they have sufficient language proficiency, training, and work experience in a trade.
  3. Canadian Experience Class: For applicants who have at least one year’s work experience in a skilled occupation in Canada and who have the official language proficiency to remain in Canada permanently.

2018 Admissions: 75,606
2019 Planned Admissions: 81,400
2020 Planned Admissions: 85,800
2021 Planned Admissions: 88,800

Federal Business Immigration

This category includes two immigration programs:

  1. Start-Up Visa: The Start-up Visa Program, made permanent in April 2018, provides permanent residence to innovative entrepreneurs with the potential to build high-growth start-ups in Canada that can compete on a global scale
  2. Self-Employed Program: Targets self-employed persons with the experience and ability to contribute significantly to the cultural and athletic life of Canada.

2018 Admissions: 757
2019 Planned Admissions: 700
2020 Planned Admissions: 700
2021 Planned Admissions: 700


In June 2019, two new 5-year pilot programs – the Home Child Care Provider and Home Support Worker classes – will replace the expiring 2014 pilots.

From March 4-June 4, 2019, the Interim Pathway for Caregivers will provide a short-term exceptional pathway for caregivers in Canada who do not qualify for permanent residence through other programs.

2018 Admissions: 17,851
2019 Planned Admissions: 14,000
2020 Planned Admissions: 5,000
2021 Planned Admissions: TBD

Note: includes applications received under the former Live-in Caregiver program, which was closed to new application in November 2014.

Regional Economic Immigration

Provincial Nominees

Provinces and territories can nominate individuals for permanent residence based on regional needs, including those of employers, and on an individual’s ability to economically establish themselves.

Express Entry manages a portion of Provincial Nominee Program applications.

2018 Admissions: 62,427
2019 Planned Admissions: 61,000
2020 Planned Admissions: 67,800
2021 Planned Admissions: 71,300

Quebec Skilled Workers and Quebec Business Immigration

Under the Canada-Quebec Accord, Quebec has full responsibility for the selection of immigrants (except Family Class and in-Canada refugee claimants), as well as the sole responsibility for delivering integration services, supported by an annual grant from the federal government.

2018 Admissions: 28,332
2019 Planned Admissions: TBD
2020 Planned Admissions: TBD
2021 Planned Admissions: TBD

Economic Pilots

Atlantic Immigration

A three-year pilot launched in 2017.

In 2019, the Minister announced a two-year extension to provide additional time to assess pilot outcomes and support economic growth and retention in the region.

2018 Admissions: 1,409
2019 Planned Admissions: 2,000
2020 Planned Admissions: 4,000
2021 Planned Admissions: TBD

Rural and Northern

Five-year pilot announced in 2019 to help rural and northern communities in Canada attract and retain foreign workers to meet the economic development needs of the community.

Admissions targets will be set and detailed beginning in the 2020 levels plan.


Announced in Budget 2019, IRCC will launch a three-year pilot to support Canada’s agri-food sector by bringing in full-time, non-seasonal agricultural workers with a pathway to permanent residency.

2,750 principal applicants per year (plus family members). Over the course of the pilot, up to 16,500 admissions possible.

Family Reunification

Spouses, Partners, and Children

Canadian citizens and permanent residents can sponsor their spouse, common-law or conjugal partner, or dependent children to immigrate to Canada.

International adoptions require a legal adoption as well as the immigration or citizenship process to live in Canada.

2018 Admissions: 67,173
2019 Planned Admissions: 68,000
2020 Planned Admissions: 70,000
2021 Planned Admissions: 70,000

Parents and Grandparents

Citizens and permanent residents are able to sponsor parents or grandparents to come to Canada as permanent residents, as long as they can provide for their parent or grandparent’s essential needs.

Parents and grandparents can apply for a multiple-entry visa, which is valid for ten years and allows them to remain in Canada for up to 24 months at a time, without the need to renew their status (not a pathway to permanent residence).

2018 Admissions: 18,026
2019 Planned Admissions: 20,500
2020 Planned Admissions: 21,000
2021 Planned Admissions: 21,000

Humanitarian/Compassionate & Discretionary Immigration

Humanitarian and Compassionate (H&C) considerations, and Public Policies, are discretionary tools that provide the Minister with the authority to grant permanent resident status, or an exemption from requirements of the Act or Regulations, to those who would not otherwise qualify in an immigration class.

Allows flexibility in deserving and exceptional cases not anticipated in the legislation.

2018 Admissions: 3,746

Includes admissions of persons selected on H&C grounds for reasons of public policy and in the permit holder class.

2019 Planned Admissions: 4,250
2020 Planned Admissions: 4,500
2021 Planned Admissions: 5,000

Refugee Resettlement

Resettlement Assistance provides immediate support services and income support to Government-Assisted Refugees (for up to one year) and Blended Visa Office-Referred refugees (for up to six months) after arrival in Canada.

The Interim Federal Health Program provides limited, temporary health care coverage for resettled refugees and asylum claimants until eligibility for provincial health care coverage is in effect.

Immigration Loans are available to provide financial assistance to foreign nationals, permanent residents, convention refugees, and members of humanitarian-protected persons abroad classes, in order to cover costs primarily associated with travel to Canada. IRCC has the authority to issue up to $110 million.

Government-Assisted Refugees

Persons outside Canada determined to be Convention refugees and referred by the United Nations Refugee Agency or other referral organizations, who receive immediate support services and income support from the federal government up to one year after arrival in Canada.

2018 Admissions: 8,156
2019 Planned Admissions: 9,300
2020 Planned Admissions: 10,700
2021 Planned Admissions: 10,700

Blended Visa Office-Referred Refugees

Convention refugees who are referred by the United Nations Refugee Agency are matched with private sponsors and receive a blend of government and private financial support.

Many refugees sponsored under this program are travel-ready and arrive in Canada within one to four months.

2018 Admissions: 1,157
2019 Planned Admissions: 1,650
2020 Planned Admissions: 1,000
2021 Planned Admissions: 1,000

Privately Sponsored Refugees

Convention or country of asylum class refugees outside Canada who receive financial and other support from a private sponsor for up to one year after arrival in Canada. Private sponsors include Sponsorship Agreement Holders, Groups of Five individuals, or Community Sponsors.

2018 Admissions: 18,763
2019 Planned Admissions: 19,000
2020 Planned Admissions: 20,000
2021 Planned Admissions: 20,000

Protected Persons & Dependents Abroad (Asylum)

Asylum claimants who are determined to be a Convention Refugee or a person in need of protection by the Immigration and Refugee Board; or, in certain cases, the Minister allows an application for protection. Admissions are those successful claimants who have been granted permanent residence.

2018 Admissions: 17,682
2019 Planned Admissions: 16,500
2020 Planned Admissions: 18,000
2021 Planned Admissions: 20,000


Settlement Services

Permanent residents and protected persons are eligible for settlement services pre- and post-arrival:

In 2018-19, settlement services were provided to over 520,000 clients in Canada and abroad.

Recent key accomplishments in the Settlement Program:
Service Providers

Settlement services are administered by service-providing organizations, which receive funding through a competitive call for proposals.

In 2019-2020, more than $779 million of settlement funding was allocated to more than 500 service providers across Canada (excluding Quebec), representing nearly 45% of the departmental budget (excluding Budget 2019). In 2018-19, the Quebec grant was $559.4 million.

Under the terms of the Canada-Quebec Accord, Immigration, Refugees & Citizenship Canada provides a grant to Quebec ($559.4 million in 2018-19) for reception services, and linguistic, cultural, and economic integration services.

The National Call for Proposals 2019 for Settlement Program and Resettlement Assistance Program opened February 2019. After a thorough review of the proposals received, 824 projects have been selected to deliver services that are client-centred, outcomes-driven and responsive to needs and that use resources effectively. Funding for approved projects is expected to begin on April 1, 2020, and end by March 31, 2025.

Citizenship and Passport




The Minister of Immigration, Refugees & Citizenship has sole authority for decisions on passport cancellation, refusal, and revocation; the Minister of Public Safety and Emergency Preparedness has sole authority for cases related to terrorism and national security.

Service Delivery

IRCC also handles:

Service Standards in Canada

Service standards do not include mailing time.

Service Standards Outside of Canada

Service standards do not include mailing time

4. Partners and Stakeholders

Key Federal Partners

Economic Migration and Integration

Employment and Social Development Canada

Service Delivery

Global Affairs Canada
Service Canada

Health, Safety and Security

Public Health Agency of Canada
Border Security and Organized Crime Reduction
Canadian Heritage
Public Safety Canada
Canada Border Services Agency
Royal Canadian Mounted Police
Canadian Security and Intelligence Service
Rural Economic Development

Provinces and Territories

Canada’s Leadership in Global Migration

UN Global Compacts

In December 2018, Canada joined consensus with the majority of UN members, adopting the Global Compacts for Migration and on Refugees, two non-legally binding global frameworks that seek to advance cooperation on managing migration and refugee flows.

Canada’s Chairmanships in 2019-2020

Canada is assuming leadership as chair of the following forums: Migration 5 (M5), Annual Tripartite Consultations on Resettlement (ATCR), Intergovernmental Consultations on Migration, Asylum and Refugees (IGC). In addition, Canada is on the Bureau for the Organisation for Economic Co-operation and Development (OECD) Working Party on Migration.

Key partnerships

Canada-U.S. Relationship

Canada engages on issues relating to border management, information sharing and joint activities to deter irregular migration into the North American perimeter. In recent years, the relationship has been shaped by significant flows of irregular migration coming into Canada through the Canada-U.S. border.

Canada-Mexico Relationship

Canada’s key engagement with Mexico is through the Canada-Mexico High Level Dialogue on Mobility. [redacted]

Migration 5 (M5)

Canada engages in the Migration 5 (M5) forum as the key space in which to collaborate with the U.S, the United Kingdom, Australia and New Zealand, on joint priorities such as asylum system issues, information sharing and client experience.

International Organization on Migration (IOM)

The IOM is a key delivery agent for IRCC migration-related programs, including conducting health examinations, supporting the transportation of refugees and other protected persons to Canada, delivering the Canadian Orientation Abroad Program, and providing care to those intercepted abroad as irregular migrants as part of the Global Assistance for Irregular Migration Program.

United Nations Refugee Agency (UNHCR)

IRCC relies on the UNHCR to identify the most vulnerable refugees around the world and provide referrals under our Government Assisted Refugee and Blended Visa-Officer Referred refugee streams.

Canada’s Capacity Building Investment

Canada’s International Migration Capacity Building Program

Canada’s International Migration Capacity Building Program allows Canada to engage with key partners to strengthen migration management systems internationally, and influence the global discourse on international migration.

Canada’s Global Refugee Sponsorship Initiative (GRSI)

In collaboration with the UNHCR, the Open Society Foundation, the University of Ottawa, and the Giustra Foundation, GRSI shares Canada’s experience in private sponsorship of refugees (PSR) with other countries and encourages adoption of the model around the world. The UK, Argentina, New Zealand, Ireland, Spain, and Germany have launched sponsorship programs with GRSI assistance. [redacted].

5. Operational Model

Health, Safety and Security

Objective: Manage the movement of people, while protecting the health, safety, and security of all Canadians.

Health and Security

Immigration, Refugees & Citizenship Canada balances travel facilitation and risk management and works closely with partners to secure Canada’s borders and protect Canadians from harm.

Security, criminality, and crimes against humanity screening is performed with support of public safety government partners.

Health screening and monitoring is done in collaboration with the Public Health Agency of Canada, and provincial and territorial public health authorities.

Support for the Global Assistance for Irregular Migrants Program helps combat human trafficking.

Program Integrity

Program integrity is ensured through identifying applicants who fail to meet eligibility and/or admissibility requirements and refusing status accordingly.

Identity Management
Document management


Foreign nationals screened for a range of inadmissibilities:

Operational Network

Immigration, Refugees & Citizenship Canada operations are guided by four Service Excellence in Action principles:

Work is shared across its four operational networks:


Domestic and Settlement Office
Case Processing Centres
Operations Support Centre (Gatineau)
Client Support Centre (Montreal)
Resettlement Operations Centre (Ottawa)


Missions abroad
Visa Application Centres (VACs)
Private sector partners

There are also private sector partners who provide services to clients for application purposes, including:

Improving the Way IRCC Delivers Services and Supports Clients

IRCC processes and manages millions of applications and interactions with clients every year. In recent years, the Department has increased its focus on the quality of client’s service experience, and reducing processing times, in order to be more responsive to client needs and expectations.

Objective: Enhance client experience through building a welcoming service and support culture, developing client-centric and digitally-enabled services, and improving Canadians’ and clients’ confidence in IRCC service delivery.

Client Experience

In 2017, IRCC created a Client Experience Branch to bring together departmental capacity on developing insights into our clients’ service experiences.

As well as overseeing the Client Support Centre in Montreal and the departmental service strategy, Client Experience Branch includes experts in human-centered design, behavioural insights (e.g. nudge trials) and service experimentation.

IRCC also has a 2019-2022 Service Strategy to oversee departmental efforts to address top client pain points.

Client Support

The Department’s Client Support Centre provides support for IRCC applicants residing in Canada across three support channels: by telephone, by email and through the Information Centre for Members of Parliament and Senators (ICMPS).

Budget 2019 provided IRCC with $42.9 million over two years, beginning in 2019–20 to increase the number of agents at the Client Support Centre and expand hours of operation at the Client Support Centre (starting in 2020) and some IRCC offices in Canada.

Other improvements to client support currently underway or planned include [redacted].

IRCC also responds to social media enquiries and is currently piloting a chat bot (Quaid) to help clients with requests for general information.

Transforming and improving the way IRCC does business

IRCC’s current systems were built for the past (mainly paper-based interactions with clients) but not for the future. Transformative changes are required to ensure IRCC can successfully manage increasingly larger application and asylum volumes outpacing capacity; new and evolving security threats to Canada; and IRCC clients demanding a better client experience.

Objective: Become a world leader in migration in order to maximize the benefits of our programs for our clients and for Canadians by focusing on transforming areas of Client Service, Operational Excellence, and Program Integrity.


Service Transformation and IM/IT Strategy

IRCC Service Transformation

Key focus areas for transformation of service delivery:

  1. Optimizing current processes by leveraging Lean methods
  2. Transforming client interactions through Agile Digital client journeys which fundamentally redesign how a client interacts with IRCC
  3. Establishing enterprise agility through the implementation of modern technologies, reskilling our workforce and changing how we behave
IM/IT Strategy & Roadmap Project

Four Strategic Pillars to achieve the IM/IT future state:

6. Communications

Public Opinion on immigrants

Support for immigration remains broadly stable at 54%, but in the context of increased levels allocations, we note that a full quarter of Canadians think levels are already too high.

Broad agreement with benefits of immigration:

Public opinion on the number of immigrations coming to Canada

Graphic of public opinion on the number of immigrations coming to Canada described below
Text version: Public opinion on the number of immigrations coming to Canada
Month Number of immigrants coming to Canada is About Right Number of immigrants coming to Canada is Too Few Number of immigrants coming to Canada is Too Many
January 1996 42% 6% 46%
September 1996 44% 7% 46%
June 1997 47% 8% 41%
October 1998 49% 9% 38%
October 1999 49% 8% 40%
October 2000 51% 14% 33%
September 2001 47% 11% 36%
December 2002 44% 11% 36%
December 2003 43% 12% 39%
December 2004 49% 18% 29%
November 2005 48% 15% 30%
November 2006 48% 15% 28%
March 2007 55% 13% 27%
January 2009 50% 14% 26%
March 2010 54% 13% 23%
February 2012 51% 10% 30%
December 2012 53% 11% 27%
February 2014 52% 10% 26%
September 2014 52% 12% 26%
January 2016 58% 12% 16%
August 2016 52% 16% 23%
August 2017 52% 16% 27%
March 2018 55% 14% 27%
August 2018 49% 13% 28%
March 2019 54% 15% 24%

Public opinion on refugees

Views on levels of refugees generally mirror views on asylum seekers. Support for Government Assisted Refugees is higher. When Canadians think about refugees, they tend to think of asylum seekers. In focus groups, they question whether Canada has the resources (social/public services & infrastructure) to support the number of refugees that we do.


7. Financial Snapshot: 2019-2020 Reference Levels

Authorities to date include 2019-2020 Main Estimates and approved B2019 Items:

Budget 2019 investments will be covered by the accumulated surplus to date ($2.9 billion).

2019-20 Budget by Vote (Total $2,978.1M)

Graphic of 2019-2020 budget by vote described below
Text version: 2019-2020 Budget by Vote (Total $2,987.1 M)

Vote 1 – Operating Expenditures (includes International Experience Canada): 36%

Vote 5 – Capital Expenditures: 1%

Vote 10 – Grants and Contributions: 60%

Statutory: 3%

*Excludes Passport Program funds

Permanent resident, temporary resident, and citizenship fees are remitted to the Consolidated Revenue Fund.

Vote 10: Grants and Contributions

Total $1,788.1 M



Revenue re-spending authorities

International Experience Canada (Total $9.9M) Net Vote Revenue

Passport Revolving Fund Planned Gross Expenditures: $449.8M

Planned revenues are $270.9M resulting in draw from the accumulated surpluses estimated at $178.9M for 2019-20. [redacted]


Annex A: 2018 Immigration Levels

2018 Admissions by Category

Category Number of admissions Percentage of admissions
Humanitarian & Compassionate and Other 3,746 1%
Refugees and Protected Persons 45,758 14%
Federal Economic 95,593 30%
Quebec Economic 28,332 9%
Provincial Economic (excluding Quebec) 62,427 19%
Family Class 85,179 27%

Total admissions: 321,035

2018–2020 Immigration Levels Plan

Annex B: The 2019 – 2021 Immigration Levels Plan

This plan increases admissions over three years:

2019-2020 Multi-year levels plan compared to 2017 & 2018

Economic Immigrant CategoryFootnote 1 2017 Projected Admissions Range 2017 Estimated Admissions 2017 Actual AdmissionsFootnote 12 2018 Projected Admissions Range 2018 Estimated Admissions 2018 Actual AdmissionsFootnote 13 2019 Projected Admissions Range 2019 Estimated Admissions 2020 Projected Admissions RangeFootnote 14 2020 Estimated AdmissionsFootnote 14 2021 Projected Admissions RangeFootnote 14 2021 Estimated AdmissionsFootnote 14
Federal High SkilledFootnote 2 69,600 - 77,300 73,700 57,170Footnote 10 72,700 - 78,200 74,900 75,606 76,000 - 86,000 81,400 81,000 - 88,000 85,800 84,000 - 91,000 88,800
All Economic PilotsFootnote 3 N/A N/A N/A 15,500 - 22,000 18,000 19,230 9,000 - 20,500 16,000 6,000 - 12,000 9,000 6,000 - 12,000 9,000
Economic Pilots - CaregiversFootnote 4 17,000 - 20,000 18,000 22,253Footnote 11 15,000 - 20,000 17,000 17,821 8,000 - 15,500 14,000 4,000 - 7,000 5,000 TBD TBD
Economic Pilots - Atlantic ImmigrationFootnote 5 N/A N/A 82 500 - 2,000 1,000 1,409 1,000 - 5,000 2,000 2,000 - 5,000 4,000 TBD TBD
Federal BusinessFootnote 6 500 - 1,000 500 587 500 - 1,000 700 757 500 - 1,500 700 500 - 1,500 700 500 - 1,500 700
Provincial Nominee Program 49,000 - 54,000 51,000 49,729 53,000 - 57,400 55,000 62,427Footnote 11 57,000 - 68,000 61,000 62,000 - 71,000 67,800 67,000 - 74,000 71,300
Quebec Skilled Workers and BusinessFootnote 7 28,000 - 31,200 29,300 29,452 27,900 - 29,900 28,900 28,332 TBD TBD TBD TBD TBD TBD
Total Economic Immigration 164,100 - 183,500 172,500 159,273Footnote 10 169,600 - 188,500 177,500 186,352 174,000 - 209,500 191,600 181,000 - 206,000 195,800 189,000 - 212,000 202,300
Spouses, Partners and ChildrenFootnote 8 62,000 - 66,000 64,000 61,971Footnote 10 64,000 - 86,000 66,000 67,153 66,000 - 76,000 68,000 66,000 - 78,000 70,000 66,000 - 78,000 70,000
Parents and Grandparents 18,000 - 20,000 20,000 20,494Footnote 11 17,000 - 21,000 20,000 18,026 17,000 - 22,000 20,500 18,000 - 24,000 21,000 18,000 - 24,000 21,000
Total Family Sponsorship 80,000 - 86,000 84,000 82,465 81,000 - 89,000 86,000 85,179 83,000 - 98,000 88,500 84,000 - 102,000 91,000 84,000 - 102,000 91,000
Protected Persons and Dependants Abroad 13,000 - 16,000 15,000 14,498 13,500 - 17,000 16,000 17,682Footnote 11 14,000 - 20,000 19,500 16,000 - 20,000 18,000 17,000 - 22,000 20,000
All Resettled Refugees 20,000 - 30,000 N/A 26,981 23,000 - 31,000 27000 28,076 25,500 - 33,500 29,950 27,500 - 36,500 31,700 27,500 - 36,500 31,700
Resettled Refugees - Government-Assisted Refugees 5,000 - 8,000 7,500 8,813Footnote 11 6,000 - 8,000 7,500 8,156Footnote 11 7,500 - 9,500 9,300 9,000 - 11,000 10,700 9,000 - 11,000 10,700
Resettled Refugees - Blended Visa Office Referred Refugees 1,000 - 3,000 1,500 1,294 1,000 - 3,000 1,500 1157 1,000 - 3,000 1,650 500 - 2,500 1,000 500 - 2,500 1,000
Resettled Refugees - Privately Sponsored Refugees 14,000 - 19,000 16,000 16,874 16,000 - 20,000 18,000 18,763 17,000 - 21,000 19,000 18,000 - 23,000 20,000 18,000 - 23,000 20,000
Total Protected Persons and Refugees 33,000 - 46,000 40,000 41,479 36,500 - 48,000 43,000 45,758 39,500 - 53,500 46,450 43,500 - 56,500 49,700 44,500 - 58,500 51,700
Humanitarian and Compassionate & OtherFootnote 9 2,900 - 4,500 3,500 3,272 2,900 - 4,500 3,500 3,746 3,500 - 5,000 4,250 3,500 - 5,000 4,500 4,000 - 6,000 5,000
All Categories 280,000 - 320,000 300,000 286,489 290,000 - 330,000 310,000 321,035 310,000 - 350,000 330,800 310,000 - 360,000 341,000 320,000 - 370,000 350,000

Annex C: Permanent Residents - Top Source Countries in 2018

Rank Country or Territory Number of Permanent Residents
1 India 69,973
2 Philippines 35,046
3 People's Republic of China 29,709
4 Syria 12,046
5 Nigeria 10,921
6 United States of America 10,907
7 Pakistan 9,488
8 France 6,175
9 Eritrea 5,689
10 United Kingdom and Overseas Territories 5,663

Annex D: Partners and Stakeholders

The following examples are not intended to be exhaustive.

Federal Government

Primary partners

Other partners

Provinces and Territories

Primary partners

Other partners


Primary partners

Other partners

Service Providers

Primary partners

Other partners


Primary partners

Other partners

Other Interested Parties

Primary partners

Other partners

Annex E: The Immigration and Refugee Board of Canada

The Immigration and Refugee Board of Canada is an independent, arm’s length, administrative tribunal which resolves immigration and refugee cases. The Immigration and Refugee Board of Canada is divided into four divisions: the Immigration Division, the Immigration Appeals Division, the Refugee Protection Division, and the Refugee Appeals Division.

Refugee Protection Division

Refugee Appeal Division

Immigration Division

Immigration Appeal Division

Annex F: In-Canada Immigration and Citizenship Offices

Graphic of in-Canada immigration and citizenship offices described below
Text version: In-Canada Immigration and Citizenship Offices

In-Canada Office

  • Whitehorse
  • Yellowknife
  • Vancouver
  • Surrey
  • Edmonton
  • Calgary
  • Saskatoon
  • Winnipeg
  • Kitchener
  • London
  • Windsor
  • Mississauga
  • Scarborough
  • Etobicoke
  • Niagara
  • Hamilton
  • Ottawa
  • Montreal
  • Fredericton
  • Charlottetown
  • Sydney
  • Halifax
  • St. John’s

Case Processing Centre

  • Gatineau
  • Mississauga

National Call Centre

  • Montreal

Operational Support Centre

  • Ottawa

Annex G: In-Canada Passport Offices

Graphic of in-Canada passport offices described below
Text version: In-Canada Passport Offices

Map of Passport offices and receiving agents within Canada

Find an office or receiving agent within Canada

Annex H: Abroad Passport Service Delivery Network

Consular Officers from Global Affairs Canada provide passports services (regular, temporary passports and emergency travel documents) on IRCC’s behalf. The kind of passport services provided in our offices abroad varies on the type of office. Embassies, high commissions and most consulates general provide a full range of services. The consulates, consular agencies and honorary consuls provide a varied (usually partial) level of passport services.

Region Full Service Locations Partial Service Locations
North America 24 25
South America 10 5
Europe 29 20
Asia 24 11
Middle East 10 6
Africa 22 13
Oceania 3 10

At a glance

Annex I: IRCC International Network

Graphic of IRCC international network described below
Text version: IRCC International Network
  • 70% of 2018 IRCC Final Decisions for temporary resident caseload
  • 43% of 2018 IRCC Final Decisions for permanent resident caseload
  • 59 Overseas Offices
  • 9 Area Offices
  • 1,696 Promotion and Migration diplomacy activities worldwide
  • 153 Visa Application Centres (VACs) in 104 countries
  • 1,134 Locally Engaged Staff
  • Approximately 334 Canada-Based Officers
  • 260 HQ staff
  • Updated on July 10, 2019

Headquarters Divisions

  • Ottawa
    • Geographic Operations (RIO)
    • International Support (RIS)
    • Strategic Planning & Delivery (RIC)
    • Workforce Management (RIR)
    • Resettlement Operations (ROD)

United States

  • Area Office: Washington DC
  • Responsible for: 4 overseas offices
    • Washington
    • Los Angeles
    • New York (including the Permanent Mission to the UN)
    • Miami

Latin America

  • Area Office: Mexico City
  • Responsible for: 8 overseas offices
    • Mexico City
    • Port-au-Prince
    • Kingston
    • Port of Spain
    • Bogota
    • Lima
    • Sao Paulo
    • Buenos Aires

Northern Europe

  • Area Office: London
  • Responsible for: 9 overseas offices (including Permanent Mission to the UN in New York)
    • London
    • New York
    • Brussels
    • Berlin
    • Vienna
    • Geneva
    • Warsaw
    • Kyiv
    • Moscow

Southern Europe and the Maghreb

  • Area Office: Paris
  • Responsible for: 6 overseas offices
    • Paris
    • Rome
    • Bucharest
    • Rabat
    • Algiers
    • Tunis

North Asia and Oceania

  • Area Office: Hong Kong
  • Responsible for: 8 overseas offices
    • Hong Kong
    • Beijing
    • Shanghai
    • Guangzhou
    • Seoul
    • Tokyo
    • Sydney
    • Canberra

South Asia

  • Area Office: New Delhi
  • Responsible for: 4 overseas offices
    • New Delhi
    • Bangalore
    • Colombo
    • Chandigarh

South East Asia

  • Area Office: Manila
  • Responsible for: 5 overseas offices
    • Manila
    • Ho Chi Minh
    • Bangkok
    • Singapore
    • Jakarta

Middle East

  • Area Office: Ankara
  • Responsible for: 8 overseas offices
    • Ankara
    • Beirut
    • Amman
    • Riyadh
    • Abu Dhabi
    • Cairo
    • Tel Aviv
    • Islamabad

Sub-Saharan Africa

  • Area Office: Nairobi
  • Responsible for: 7 overseas offices
    • Nairobi
    • Dakar
    • Abuja
    • Lagos
    • Accra
    • Dar Es Salaam
    • Pretoria

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