IRCC Deputy Minister Transition Binder 2019 – Transformation and Digital Services Sector

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The case for change at IRCC

The Government of Canada is making a digital shift to becoming more agile, open, and user-focused while continuing to ensure that trust, integrity and security are top priorities.

In 2019, the Department will have nearly doubled in size since 2013 in an effort to meet the growing pressures of delivering Canada’s immigration, refugee and citizenship programs in a complex and rapidly changing environment.

To succeed in this context, we need a new agile approach focused on continuous improvement and a constant drive to use new technology to deliver our services in better, faster and more productive ways.

External Pressures

Rising volumes

Higher client expectations


Internal Challenges

IT Development and Systems


Departmental Agility

Transforming the way we work and deliver our services

In 2018, two strategic initiatives started to define a roadmap for IRCC Service Transformation as well as the IM/IT strategic direction necessary to support it.

IRCC Service Transformation

In Fall of 2018, [REDACTED].

Key focus areas for future state of service delivery: [REDACTED]

IM/IT Strategy & Roadmap Project

In 2018, the Department undertook a strategic review of IM/IT and developed a strategy and roadmap to become a proactive and innovative IM/IT partner capable of managing priorities to successful and timely delivery.

Four Strategic Pillars to achieve the future IM/IT

  1. People: a skilled, adaptable, strategic workforce empowered to problem solve and committed to continuous improvement
  2. Client Centric Operating Model: a redefined service delivery enabled through meaningful relationships
  3. Flexible Technology: a focus on integrated IM/IT architecture design and innovative solution delivery options
  4. Operational Excellence: A commitment to best practices, performance monitoring and measurement, and continuous improvement

What Does Transformation Allow For?

For Clients:

For Canada and Canadians:

For IRCC employees:

Current Scope for IRCC Transformation

Creation of the Transformation & Digital Solutions Sector (TDSS)

Transformation Branch

Culture and Change Management Branch

Digital Strategy Branch

Projects Branch

IT Operations Branch

TDSS Vision and Values

The Opportunity

To become a world-leader in migration in order to maximize the benefits of our programs for our clients and for Canadians

CIO Vision

Key Areas for Transformation


Sector Strategic objectives and outcomes

Several key milestones have already been achieved:

Over the coming months, TDSS will be launching:

How we got here - Strategic Initiatives Completed and Underway


Phoenix Task Force


CSS Functional Review

Ongoing operation

IM/IT Strategy and Roadmap

IRCC Departmental Governance Review

GCMS Review and Benchmark


Cyber Security Assessment and Roadmap


Service Transformation Strategy and Roadmap


IM/IT Strategy Implementation

Departmental Project maturity Modernization and Prioritization

Digital Platform Modernization

Digital Journeys


Culture and Change Management

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