Repay a student loan – Can't repay your loan

Having trouble making a payment

If you are having trouble making a payment, you can look into the types of repayment assistance we offer:

Missing a payment will have a negative impact on your credit rating.

Contact us to discuss options

Whether you already missed a loan payment or not, contact us to discuss options to help you get back on track:

Getting your loan out of collection

If you missed payments on your Canada Student Loan for 270 days or more (9 months), your loan becomes in default. It is sent to the Canada Revenue Agency (CRA) for collection.

Canada Student Loan rehabilitation is an opportunity to have your loan taken out of collection. The loan would then be returned to the NSLSC.

Note: If you have a judgment or legal action on your account, you will not be eligible for Canada Student Loan rehabilitation. Contact the NSLSC and ask to speak with a Canada Student Loans Program (CSLP) client relations officer to discuss your situation.

For the provincial or territorial portion of your student loan, contact the student loan provider in your province of permanent residence.

Rehabilitate your Canada Student Loan

If you are eligible for Canada Student Loan rehabilitation, you must contact the NSLSC to:

  • arrange a repayment schedule with the CRA
  • repay all interest owed on your Canada Student Loan
  • make the equivalent of 2 monthly payments on the loan as agreed to in your repayment schedule with CRA. You may choose to make a Lump-sum payment combining the two monthly payments and the interest owed.

After you make your payments, contact the NSLSC. Ask to speak with a CSLP client relations officer to inform them that you made the necessary payments to rehabilitate your loan.

Contact NSLSC

If you have not received a decision letter from the CSLP within 20 business days, call the NSLSC and ask to speak with a CSLP client relations officer about your loan rehabilitation.

Bankruptcy doesn't erase student loans during the first 7 years

Be aware: if you file for bankruptcy within seven years of finishing your studies, your Canada Student Loan won’t be cancelled. You will have to continue paying back your Canada Student Loan.

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