Office of the Taxpayers' Ombudsman

We operate at arms length from the Canada Revenue Agency.

The Office of the Taxpayers' Ombudsman (OTO) works to enhance the Canada Revenue Agency's (CRA) accountability in its service to, and treatment of, taxpayers through independent and impartial reviews of service-related complaints and systemic issues.


Latest news

Fairness: A right, not a privilege

Annual Report 2016-2017

The report highlights the Office’s activities and accomplishments in 2016-2017.

Contact us

Contact information 

For questions related to a service issue with the CRA, for media relations, to contact our outreach team or to report a possible systemic issue, please find all important contact information here. 

Services and information

Complaints we review

We review individual complaints and systemic issues related to taxpayer service rights.

Your taxpayer service rights

The Taxpayer Bill of Rights contains eight service rights that our Office is responsible to uphold.

Examining systemic issues

We examine service issues that have the potential to impact a large number of taxpayers or segment of the population.

Submit a complaint – information

Links to the forms for submitting a complaint and information on the service complaint process.

Our commitment to service

To provide the best possible service to taxpayers who contact our office.

Consultative committee

A committee of representatives and tax professionals from various communities across Canada.

What we are doing

Corporate information

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