Emergency response to COVID-19

Due to COVID-19 measures, we have limited access to mailed complaints and our response times may be lengthened. If your situation is urgent, please call us at 1-866-586-3839 or submit an online complaint. We are working hard to respond to your complaints, and thank you for your patience. Visit Canada.ca/coronavirus or call 1-833-784-4397 for COVID-19 updates.

Office of the Taxpayers' Ombudsman

The Office of the Taxpayers' Ombudsman (OTO) works to enhance the Canada Revenue Agency's (CRA) accountability in its service to, and treatment of, taxpayers through independent and objective reviews of service-related complaints and systemic issues.

We operate at arm's length from the Canada Revenue Agency.

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