Office of the Taxpayers' Ombudsperson (OTO)
We improve the service that the Canada Revenue Agency (CRA) provides to taxpayers by reviewing service-related complaints as well as issues that can affect more than one person or a part of the population.
Most requested
Services and information
Complaint process and review
We review complaints about the CRA's service and recommend solutions to resolve issues or improve service.
Systemic and emerging issues
We examine service issues that have the potential to impact a large number of taxpayers or segment of the population.
Reports and publications
We issue a variety of publications related to the activities of the Office and examinations completed.
Services and information
We want to meet with you
We meet with local organizations, professionals and individuals who could benefit from our services, get feedback on their CRA service experiences and solicit their ideas on possible service improvements.
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About the OTO
Ombudsperson
Features
Taxpayers’ Ombudsperson announces examination into options available to resolve complaints at the Canada Revenue Agency
The Taxpayers’ Ombudsperson has opened a systemic examination into the options available to taxpayers who experience issues with the CRA. Specifically, the OTO will look into what options are available and whether the processes are fair and efficient.
Statement from François Boileau, Taxpayers’ Ombudsperson, on the extension of his term
I am honoured that my term as Taxpayers’ Ombudsperson has been extended for another two years. I am humbled that the Government of Canada and the Honourable François-Philippe Champagne, Minister of Finance and National Revenue, trust me to continue improving the service that the Canada Revenue Agency (CRA) provides to the public.