Emergency response to COVID-19

Due to the COVID-19 measures, we have limited access to mailed and faxed complaints. If your situation is urgent, please call us at 1-866-586-3839 or submit an online complaint. We continue to work hard to respond to your complaints and thank you for your patience. Please note, response times may be lengthened during this time. For information about how to keep yourself and your families safe, please visit Canada.ca/coronavirus or call 1-833-784-4397. 

Office of the Taxpayers' Ombudsman

The Office of the Taxpayers' Ombudsman (OTO) works to enhance the Canada Revenue Agency's (CRA) accountability in its service to, and treatment of, taxpayers through independent and objective reviews of service-related complaints and systemic issues.

We operate at arm's length from the Canada Revenue Agency.

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