Office of the Taxpayers' Ombudsman

We operate at arms length from the Canada Revenue Agency.

The Office of the Taxpayers' Ombudsman (OTO) works to enhance the Canada Revenue Agency's (CRA) accountability in its service to, and treatment of, taxpayers through independent and impartial reviews of service-related complaints and systemic issues.


Latest news

10 year anniversary of the Office of the Taxpayers' Ombudsman

The Office of the Taxpayers' Ombudsman is 10 years old!

Independent + Objective = Fair.

Celebrating a decade of fairness.

Benefits Unsheltered

Benefits Unsheltered

A report about the CRA’s communication and outreach efforts to shelters and other support organizations about benefits and credits administered by the CRA.

Services and information

Complaints we review

We review individual complaints and systemic issues related to taxpayer service rights.

Your taxpayer service rights

The Taxpayer Bill of Rights contains eight service rights that our Office is responsible to uphold.

Examining systemic issues

We examine service issues that have the potential to impact a large number of taxpayers or segment of the population.

Submit a complaint – information

Links to the forms for submitting a complaint and information on the service complaint process.

Our commitment to service

To provide the best possible service to taxpayers who contact our office.

Consultative committee

A committee of representatives and tax professionals from various communities across Canada.

What we are doing

Corporate information

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