Office of the Taxpayers' Ombudsman
We operate at arms length from the Canada Revenue Agency.
The Office of the Taxpayers' Ombudsman (OTO) works to enhance the Canada Revenue Agency's (CRA) accountability in its service to, and treatment of, taxpayers through independent and impartial reviews of service-related complaints and systemic issues.
A report about the CRA’s communication and outreach efforts to shelters and other support organizations about benefits and credits administered by the CRA.
Services and information
We review individual complaints and systemic issues related to taxpayer service rights.
The Taxpayer Bill of Rights contains eight service rights that our Office is responsible to uphold.
We examine service issues that have the potential to impact a large number of taxpayers or segment of the population.
Links to the forms for submitting a complaint and information on the service complaint process.
To provide the best possible service to taxpayers who contact our office.
A committee of representatives and tax professionals from various communities across Canada.
What we are doing
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