Office of the Taxpayers' Ombudsman

We operate at arms length from the Canada Revenue Agency.

The Office of the Taxpayers' Ombudsman (OTO) works to enhance the Canada Revenue Agency's (CRA) accountability in its service to, and treatment of, taxpayers through independent and objective reviews of service-related complaints and systemic issues.

Follow:

Latest news

Services and information

Complaints we review

We review individual complaints and systemic issues related to taxpayer service rights.

Your taxpayer service rights

The Taxpayer Bill of Rights contains eight service rights that our Office is responsible to uphold.

Examining systemic issues

We examine service issues that have the potential to impact a large number of taxpayers or segment of the population.

Submit a complaint – information

Links to the forms for submitting a complaint and information on the service complaint process.

Our commitment to service

To provide the best possible service to taxpayers who contact our office.

Consultative committee

A committee of representatives and tax professionals from various communities across Canada.

What we are doing

Corporate information

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: