Home Child Care Provider Pilot and Home Support Worker Pilot – Gaining experience category: After you apply


Your fingerprints and photo (biometrics)

Temporary changes to biometrics

Book your biometrics collection appointment as soon as you can to avoid processing delays.

If you can’t book an appointment by the deadline in your biometric instruction letter, there may be temporary measures in place to help you.

If you have to give biometrics, we’ll send you a biometric instruction letter (BIL) which will direct you to a list of biometric collection service points you may choose from.

You must bring the BIL with you to the biometric collection service point to give your biometrics.

Processing your application

An immigration officer will make sure that you:

If your application isn’t complete, it won’t be processed and will be sent back to you.

Your application will be delayed if:

You can check the status of your application online after we’ve started processing your application.

While your application is in process, you must tell us if you change your address or contact information.

Decision on your work permit application

We’ll make a decision on your application based on:

We’ll contact you if you need to send more documents.

If your application for a work permit is approved

If we approve your application, what happens next depends on where you applied from.

If you applied from outside Canada

You get a letter (a port of entry letter of introduction) that says you’re allowed to work in Canada. Bring this letter with you when you travel to Canada.

That letter is not a work permit. You get your work permit when you arrive in Canada.

When you arrive in Canada, tell the border services officer (BSO) that you’re approved to work in Canada.

The officer will check your identity to make sure that you’re the same person who was approved to travel to Canada.

You must pass the identity check and meet the entry requirements. Ask questions if you’re not sure about something.

You won’t be allowed into Canada if you give false or incomplete information. You must provide the officer with the documents that show that you’re eligible to enter Canada.

Presenting your documents

You must show your Port of Entry (POE) Letter of Introduction to the BSO, along with:

You should also have supporting documents, such as proof that you meet requirements of the job, proof of work experience and education.

Once the BSO has checked your documents and confirms that you can enter Canada, they will print your work permit for you. If you have questions or there’s a mistake on your work permit, ask the officer before you leave.

If you applied from inside Canada

If you’re eligible to apply from inside Canada and used the in-Canada application kit, we’ll mail the work permit to the Canadian address you gave us.

If you’re in Canada but were not eligible to apply for a work permit from inside Canada

You should have submitted an outside of Canada work permit application. You need to leave and return to Canada to get your work permit.

When you return to Canada, show your letter of introduction at the port of entry. Read what happens when you arrive back at the port of entry.

If your application for a work permit is refused

If your application is refused, we’ll send you a letter that tells you why.

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