Occupant portal

Military housing information

Housing service centres (HSC) locations

Military housing is available at 27 locations across the country. Our Housing Services Centres are your first point of contact for housing information and services including allocations, information on shelter charges, and maintenance.

HSC contact information

Our Housing Services Centres at military housing locations are your first point of contact for housing information and services including allocations, information on shelter charges, and maintenance.

Residential housing unit (RHU) eligibility information

If you are considering living in military housing, please ensure you are eligible and submit your application as soon as you receive your posting instructions.

Priority information

Military housing is available at 27 locations across Canada. An application for a Residential Housing Unit (RHU) are sorted according to the following factors:

For priority 1 and 2

• Applicant priority (section 5, Table 2 of the DND Living Accommodation Instruction).
• Change of strength (COS) or approved report-for-duty (RFD) date.
• Household size – bedroom eligibility (Table 6 of the DND Living Accommodation Instruction).

For priority 3 and 4

• Applicant priority (section 5, Table 2 of the DND Living Accommodation Instruction).
• Date of the application.
• Household size – bedroom eligibility (Table 6 of the DND Living Accommodation Instruction).

Shelter charge adjustments

Updates on the annual shelter charge adjustment process.

Calculation of household income (pdf form)

Monthly shelter charges cannot exceed 25% of gross household income.

Canadian Forces Housing Differential

The Canadian Forces Housing Differential (CFHD) policy is a sophisticated approach (inclusive of GBA+ analysis) with the goal of assisting CAF members in adjusting to housing costs in different locations within Canada. 

CFHD rates are updated annually in order to ensure that they remain up to date. This means that CAF members who are eligible for CFHD and who apply can find suitable housing, no matter where they are posted. Thus, providing military members (when applicable) an equitable differential for housing costs when posted to a place of duty.

The information contained within this link are to help military members adequately prepare for implementation prior to posting season.

*Note that CAF members residing in RHUs will no longer receive PLD, nor will they be allotted the new CFHD benefit.

Canadian Armed Forces Relocation Directive (CAFRD)

Information regarding the latest relocation directive, including benefits and funding available to CAF members.

Services and benefits for the military

Pay, pension, benefits, programs and services offered to members of the Canadian Armed Forces and their families.

Brookfield Global Relocation Services (BGRS)

Information on registering with BGRS.

Local community information

Military Family Resource Centres

Information on schools, special needs services, childcare, and spousal employment.

Local Base/Wings newspaper

Find a military base or support unit by service type or province.

Support our troops

A support program to help CAF members and their family face the challenges of military service.

Canadian Forces Morale and Welfare Services (CFMWS)

Public programs, services, and activities to eligible members and their families on behalf of the Chief of Military Personnel.

Military housing information

Applying for military housing

Apply for military housing and find information on the responsible pet ownership Instruction.

HSC contact information

Our Housing Services Centres at military housing locations are your first point of contact for housing information and services including allocations, rent information and maintenance.

Waitlist management

Information on waitlists when the number of applicants exceeds the available DND housing.

Shelter charge adjustments

Updates on the annual shelter charge and annual adjustment process.

Calculation of household income (pdf form)

Monthly shelter charges cannot exceed 25% of gross household income.

Utilities

When the Crown provides utilities (water, sewage, gas, fuel and electricity), the Occupant of Record is responsible for the costs and charged accordingly for them.

Military housing information

Occupant handbook

This handbook is designed to provide Department of National Defence (DND) housing occupants with information and contact details on the range of support services available to them and to their family. It also outlines some of the basic rights and responsibilities of living in a DND home.

Licence to occupy

The Minister grants the occupancy of DND Housing by Licence (Occupancy Agreement) which clearly defines mutual responsibilities. 

Annex B - Responsible Pet Ownership – Residential Housing Units

This annex provides direction to ensure that those who live in residential housing units (RHUs) engage in responsible pet ownership. It outlines the expected behaviours of occupants towards pets, and the conditions by which occupants and their pets must abide.

Your home's mechanical systems

Your home’s mechanical equipment works to provide a healthy and comfortable environment for you and your family. Prior to moving-in, familiarize yourself with more information and tips on your home mechanicals systems.

What you need to know about radon

The Canadian Forces Housing Agency (CFHA) applies established Canadian guidelines to help manage indoor air quality in your home and takes action to reduce radon levels in your housing unit.

Canadian Forces Morale and Welfare Services (CFMWS)

Public programs, services, and activities to eligible members and their families on behalf of the Chief of Military Personnel.

Damages by movers

Damage caused by movers while moving in or out of your RHU.

Garbage / recycling information

Waste removal/recycling/composters.

Military housing information

Maintenance and repair request

Complete this form for maintenance/repairs to your RHU and obtain more information repair and maintenance priorities.

Household update request

Complete this form to provide CFHA with updates to your contact information and changes to household members.

Extended absence from your RHU

Going away? Complete this form to notify CFHA of a contact person we can reach while you are away in case of emergency.

Inter-RHU moves

Information and details on requesting an inter-RHU move.

Home-based business

Information on operating a home-based business from your RHU.

Home fire prevention booklet

Important information from the Canadian Forces Fire Marshall on your home fire escape plan, smoke detectors and more!

CFHA annual reports

Access each year of the reports that are available.

Policies

• Occupant Handbook
• Licence to Occupy
• Annex B – Responsible Pet Ownership – Residential Housing Units
• Annex C - Violation Management – Residential Housing Units
• Queen’s Regulations and Orders (QR&O)
• DOAD-5024-0, DND living accommodation
• DOAD 5024-1, Residential Housing Units and Furnished Quarters
• DND Living Accommodation Instruction
• CAFRD, Canadian Armed Forces Relocation Directive

Contacting CFHA

Complaint / Enquiry

Do you have an enquiry or perhaps you’re not satisfied with the service you received? Complete this form with all the required information or consult the complaint resolution process.

Customer feedback is an important indicator of customer satisfaction levels and helps us measure how we are doing and how we can improve. Your input is very important and we are committed to maintaining a high standard of customer service.

Stars of the Canadian Forces Housing Agency

Did you receive great service from a Canadian Forces Housing Agency employee? Let us know about it. Nominating someone is easy and takes only a few minutes.

General enquiries

Canadian Forces Housing Agency
National Defence Headquarters
Major-General George R. Pearkes Building
101 Colonel By Drive
Ottawa ON K1A 0K2

Telephone: 1-888-459-2342
Email: cfha-alfc@forces.gc.ca
Teletypewriter (TTY): 1-800-467-9877
Fax: 613-998-8060

Military housing information

Instructions on vacating

The moving-out process consists of both a preliminary and final inspection. The Housing Services Centre (HSC) performs a preliminary inspection to inform the Occupant of Record of the moving-out requirements. This inspection should be held as soon as possible after the Occupant of Record has submitted a written Notice of intent to vacate.

Submit a Notice of intent to Vacate

Moving out? Submit your notice of intent to vacate from your residential housing unit (RHU) or garage not linked to an RHU at least 30 days prior to your move-out day.

Move-out requirements

When a residential housing unit (RHU) is vacated, it must be left in a clean, hygienic, and tidy condition. If the Occupant of Record hires a cleaner, the agreement is between them and the service provider. The Occupant of Record remains entirely responsible for the cleanliness inspection.

Extension after release

Releasing from the Canadian Armed Forces

You can apply to stay in your unit past your date of release if you are eligible to move to an Intended Place of Residence, or if you are enrolled in an approved career transition or training program.

External resources

Relocation directive

The most recent relocation directive contains information regarding the benefits and applicable funding available to relocate CAF members, their dependants (if applicable) and their household goods and effects ((D) HG&E).

Brookfield Global Relocation Services (BGRS)

Information on registering with BGRS.

Veterans affairs

Information on services and benefits offered to current or former members of the CAF or a family member.