Apply for a travel document in Canada: Non‑Canadian adults and children

Services at the Certificate of Identity Office are suspended until further notice

If you submitted an application for a refugee travel document or certificate of identity, we’ll process it when service returns to normal.

If you need to travel urgently, find out how to get urgent travel document services.

Before you apply for a travel document, find out if you’re eligible.

Applications for adults (16 years of age or over)

1. Complete the application form

To save time, complete the Adult Travel Document Application [PPTC 190] (PDF, 397.15 KB) form on a computer and then print it. Be sure to sign each page of the application.

If you need help to complete the form, someone else can fill it in for you. This person must be 18 years of age or older. It can be a family member or someone you trust.

When you use a guarantor, make sure they complete their parts of the form after you have entered your information. They may contact us if they need help with the form.

Contact us to get a Braille instruction booklet or large print form sent to you.

The term “Mother’s maiden name” may not apply to everyone. If this term doesn’t apply to you

  • cross out the expression on the form and write “Parent’s surname at birth”
  • fill in the field with the surname (last name) at birth of 1 parent
  • write your initials in the margin

2. Gather all necessary documents and get a passport photo

Include the following documents with your application form:

All documents must be sent in either English or French. If a document is in another language, you must provide an official translation.

You may need extra documents if you’re


3. Find a guarantor and 2 references

You’ll need a guarantor to sign

  • your application
  • the back of 1 of your passport photos
  • all photocopies of any supporting identity documents (front and back)

You will also need 2 references to include on your application.

Your references and guarantor must have known you for at least 6 months. Learn who’s eligible to act as a guarantor and as a reference.

4. Pay your fees

Your fees and payment methods depend on

  • which document you’re eligible for
  • if you’re applying in person or by mail
  • whether you require urgent, express or pick-up services

When you submit an application in person, we’ll only accept credit cards in your name. If someone else submits your application for you, they have to use their own credit card to pay.

Find out how much your application will cost and how to pay.

Refunds

In most cases, you won’t be able to get a refund once you submit an application. However, if we find the application is incomplete, we’ll return it to you.

If the application is returned to you because it’s incomplete and you paid your fees online, you’ll have to request a refund if you decide not to re-submit your application.

This means you won’t get a full refund if either

  • you cancel your application after submitting it
  • we refuse your application
    • The consular fee is included in the service fee for all adult applications. If we refuse your application, we’ll refund the consular fee.

5. Send in your application

If applying by mail (non-courier)

Use a certified courier or traceable mail service to reduce the delivery time of your application. This will also help protect your documents.

OSC PPT-COI
PO Box 8783 STN T CSC
Ottawa, ON K1G 5G8

If using a courier

Centralized Network – Certificate of Identity Section
Place du Centre, Commercial Level 2
200 Promenade du Portage
Gatineau, QC J8X 4B7
Canada

If applying in person Currently unavailable

Centralized Network – Certificate of Identity Section
Place du Centre, Commercial Level 2
200 Promenade du Portage
Gatineau, QC
J8X 4B7
Hours: Monday to Friday, 8:30 a.m. to 4:00 p.m.

When applying in person, you should submit your travel document application yourself. If this isn’t possible, someone else can submit it unless it is an urgent or express request. You must apply in person yourself for urgent or express service.

You must be at least 16 years old to submit an application in person.

6. Receiving your travel document

If you applied by mail, the travel document and any original documentation you submitted will be returned to you by mail. They may be in 2 separate packages.

If you want to pick up your travel document in person, you need to pay an additional fee when you apply. If you applied in person and paid for a pick-up service, the pick-up date will be shown on your receipt.

Someone else may pick up your travel document if they have

  • valid identification
  • written authorization from you

Applications for children (under 16 years of age)

1. Complete the application form

To save time, complete the Child Travel Document Application [PPTC 192] (PDF, 451.72 KB) form on a computer and then print it. Be sure to sign each page of the application.

If you need help to complete the form, someone else can fill it in for you. This person must be 18 years of age or older. It can be a family member or someone you trust.

When you use a guarantor, make sure they complete their parts of the form after you have entered your information. They may contact us if they need help with the form.

Contact us to get a Braille instruction booklet or large print form sent to you.

The term “Mother’s maiden name” may not apply to everyone. If this term doesn’t apply to you

  • cross out the expression on the form and write “Parent’s surname at birth”
  • fill in the field with the surname (last name) at birth of 1 parent
  • write your initials in the margin

2. Gather all necessary documents and get a passport photo

Include the following documents with your application form:

All documents must be sent in either English or French. If a document is in another language, you must provide an official translation.

You may need extra documents if

3. Find a guarantor

You’ll need to find a guarantor to sign both

  • the child’s application
  • the back of 1 of the photos

The guarantor must have known you (the child’s parent or legal guardian) personally for at least 6 months and must also know of the child.

4. Pay your fees

Your fees and payment methods depend on

  • which document(s) you’re applying for
  • if you’re applying in person or by mail
  • whether you require urgent, express or pick-up services

When you submit an application in person, we’ll only accept credit cards in your name. If someone else submits your application for you, they have to use their own credit card to pay.

Find out how much your child’s application will cost and how to pay.

Refunds

Once you submit a completed application, you won’t receive a refund if either of the following applies:

  • you cancel your child’s application after submitting it
  • we refuse your child’s application

If we return the application to you because it’s incomplete, you may be eligible for a refund.

5. Send in your child’s application

If applying by mail (non-courier)

Use a certified courier or traceable mail service to reduce the delivery time of your child’s application. This will also help protect your documents.

OSC PPT-COI
PO Box 8783 STN T CSC
Ottawa, ON K1G 5G8

If using a courier

Centralized Network – Certificate of Identity Section
Place du Centre, Commercial Level 2
200 Promenade du Portage
Gatineau, QC J8X 4B7
Canada

If applying in person Currently unavailable

Centralized Network – Certificate of Identity Section
Place du Centre, Commercial Level 2
200 Promenade du Portage
Gatineau, QC
Hours: Monday to Friday, 8:30 a.m. to 4:00 p.m.

When applying in person, you should submit your child’s travel document application yourself. If this isn’t possible, someone else may submit it unless it’s an urgent or express request. You must apply in person yourself for urgent or express service.

You must be 16 years of age or older to submit an application in person.

6. Receiving your child’s travel document

If you applied by mail, we’ll return the travel document and any original documentation you submitted to you by mail. It may be in 2 separate packages.

If you want to pick up your travel document in person, you need to pay an additional fee when you apply. If you applied in person and paid for a pick-up service, the pick-up date will be on your receipt.

Someone else may pick up your child’s travel document if they have

  • valid identification
  • written authorization from you
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