Apply for a travel document in Canada – Non-Canadian adults and children

Before you apply, read the eligibility requirements to find out if you're eligible to apply for a travel document.

Applications for adults (16 years of age or over)

1. Complete the application form

To save time, complete the Adult travel document application [PPTC 190] (PDF, 397.15 KB) form on a computer and then print it.

Sign each page of the application.

Contact us to get a Braille instruction booklet or large print form sent to you.

2. Gather all necessary documents and get your photo

Include the following documents with your application form:

  • Proof of immigration status in Canada (original only)
  • A document to support your identity.
  • Two identical passport photos (the name and the complete address of the photographer and the date the photos was taken must be included on the back of one of the photos. Read the full requirements for more information).
  • A copy of the refusal letter if you have applied for Canadian citizenship (if applicable).
  • Any valid Canadian travel document issued in your name in the last five years (if applicable).

All documents must be sent in either French or English. If a document is in another language, an official translation must be provided.

You may need extra documents if you are:

3. Find a guarantor and two references

You will need a guarantor to sign:

  • your application
  • the back of one of your passport photos
  • all photocopies of any supporting identity documents (front and back)

You will also need two references to include on your application.

Your references and guarantor must have known you for at least six months. Check who is eligible to act as a guarantor and as a reference.

4. Pay your fees

Your fees and payment methods depend on:

  • which document you are eligible for
  • if you are applying in person or by mail
  • whether you require urgent, express or pick up services
When submitting an application in person, we will only accept credit cards in the name of the person submitting the application. If someone else submits your application for you, they have to use their own credit card to pay.

Find out how much your application will cost and how to pay.

Refunds

In most cases, you will not be able to get a refund once you submit an application. However, if we find that the application is incomplete, we will return it to you.

If the application is returned to you because it is incomplete and you have paid you fees online, you will have to request a refund if you decide not to re-submit your application.

This mean you won’t get a refund if:

  • you cancel your application after submitting it
  • we refuse your application

The consular fee is included in the service fee of all adult applications. If we refuse your application, we will refund the consular fee.

5. Send your application

If you are applying by mail:

Use a certified courier or traceable mail service to reduce the delivery time of your application. This will also help protect your documents.

Government of Canada
Certificate of Identity Section
Passport Program
Gatineau, QC K1A 1L2
Canada

If using a courier:

Passport Office (Certificate of Identity Section)
Place du Centre,

Commercial Level 2
200 Promenade du Portage
Gatineau, QC J8X 4B7
Canada

Apply in person at:

Passport Office (Certificate of Identity Section)
Place du Centre, Commercial Level 2
200 Promenade du Portage
Gatineau, QC
Hours: Mon-Fri: 8:00am-4:00pm

When applying in person, you should submit your travel document application yourself. If this is not possible, it may be submitted by someone else unless it is an urgent or express request (you must apply in person yourself for urgent or express service).

You must be 16 years of age or older to submit an application in person.

If you want your travel document to be picked up in person, you need to pay the additional fee when you apply.

New travel documents may be picked up by a third party if they provide written consent from the applicant, as well as valid identification.

If you need help to complete the form, someone else can fill it in for you. This person must be 18 years of age or older. It can be a family member or someone you trust. When you use a guarantor, make sure they complete their parts of the form after you have entered your information. They may contact us if they need help with the form.

6. Receiving your travel document

If you applied by mail, the travel document (and any original documentation you submitted) will be returned to you by mail; and may be in two separate packages.

If you applied in person and paid for a pick-up service, the pick-up date will be indicated on your receipt.

Someone else may pick up your travel document if they have:

  • valid identification
  • signed authorization from you

Application for children (under 16 years of age)

1. Complete the application form

To save time, complete the Child travel document application [PPTC 192] (PDF, 451.72 KB) form on a computer and then print it.

Sign each page of the application.

Contact us to get a Braille instruction booklet or large print form sent to you.

2. Gather all necessary documents and get a passport photo

Include the following documents with your application form:

All documents must be sent in either French or English. If a document is in another language, an official translation must be provided.

You may need extra documents if:

3. Find a guarantor

You will need to find a guarantor to sign the child’s application and the back of one of the photos. The guarantor must have known you (the parent or legal guardian who is applying on behalf of the child) personally for at least six months and must know of the child.

4. Pay your fees

Your fees and payment methods depend on:

  • what document(s) you are applying for
  • if you are applying in person or by mail
  • whether you require urgent, express or pickup services
When submitting an application in person, we will only accept credit cards in the name of the person submitting the application. If someone else submits your application for you, they have to use their own credit card to pay.

Find out how much your child’s application will cost and how to pay.

Refunds

Once you submit a completed application, you will not receive a refund if:

  • you cancel your child’s application after submitting it; or,
  • we refuse your child’s application.

If we return the application to you because it is incomplete, you could be eligible for a refund.

5. Send your child’s application

Apply by mail:

Use a certified courier or traceable mail service to reduce the delivery time of your child’s application. This will also help protect your documents.

Government of Canada
Certificate of Identity Section
Passport Program
Gatineau, QC K1A 1L2
Canada

If using a courier:

Passport office (Certificate of Identity Section)
Place du Centre, Commercial Level 2
200 Promenade du Portage
Gatineau, QC J8X 4B7
Canada

Apply in person at:

Passport office (Certificate of Identity Section)
Place du Centre, Commercial Level 2
200 Promenade du Portage
Gatineau, QC
Hours: Mon-Fri: 8:00am-4:00pm

When applying in person, you should submit your travel document application yourself. If this is not possible, it may be submitted by someone else unless it is an urgent or express request (you must apply in person yourself for urgent or express service).

You must be 16 years of age or older to submit an application in person.

If you want your travel document to be picked up in person, you need to pay the additional fee when you apply.

New travel documents may be picked up by a third party if they provide written consent from the applicant, as well as valid identification.

If you need help to complete the form, someone else can fill it in for you. This person must be 18 years of age or older. It can be a family member or someone you trust. When you use a guarantor, make sure they complete their parts of the form after you have entered your information. They may contact us if they need help with the form.

6. Receiving your child’s travel document

If you applied by mail, we will return the travel document (and any original documentation you submitted) to you by mail. You may get it in two separate packages.

If you applied in person and paid for a pick-up service, the pick-up date will be on your receipt.

Someone else may pick up your child’s travel document if they have:

  • valid identification
  • written authorization from you
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