Contacts and links
Program related enquiries
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Contact a CVITP officer by using the online form or by email. |
Tax-related enquiries For enquiries related to:
Important The CVITP dedicated helpline is reserved for enquiries related to simple tax returns only. The CVITP does not provide support for complex tax situations. For complex tax matters, volunteers should refer to the Skip the Line – Get faster help from the CRA - Canada.ca. |
CVITP dedicated helpline for volunteers 1-866-398-3488
Reminder This number is for CVITP volunteers and organizations only. Do not share this number with individuals outside of the CVITP. |
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CRA electronic services support
CRA electronic services support EFILE registration
To register for EFILE or to renew your account
EFILE for electronic filers EFILE Helpdesk support
- EFILE registration or renewal
- retrieve your EFILE number and/or password
- EFILE error messages that instruct users to contact the helpdesk
EFILE troubleshooting
List of the most common EFILE error messages.
Chapter 2 EFILE Error Messages for 2017 to 2025
UFile CVITP software
To download the free tax software for CVITP volunteers
UFile CVITP For error messages with no suggested fix, refer to the UFile support link Ask UFile Sign in to your CRA account
To sign in or register to access My Account or Represent a Client
Sign in to your CRA account – Canada.ca
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Mailing addresses
Use the following addresses to mail tax returns if needed.
Table of mailling addresses Individual’s province, territory or area of residence: Mail the tax return to: Alberta, British Columbia, Manitoba, Saskatchewan, Northwest Territories or Yukon
Ontario:
Hamilton, Kitchener, Waterloo, London, Thunder Bay or WindsorWinnipeg Tax Centre
Post Office Box 14001, Station Main
Winnipeg MB R3C 3M3New Brunswick, Newfoundland and Labrador, Nova Scotia, Nunavut or Prince Edward Island
Ontario:
Barrie, Belleville, Kingston, Ottawa, Peterborough, St. Catharines, Sudbury or TorontoQuebec:
Montreal, Outaouais or SherbrookeSudbury Tax Centre
1050 Notre Dame Avenue
Sudbury ON P3A 5C2Quebec:
All areas other than Montreal, Outaouais or SherbrookeJonquière Tax Centre
2251 René-Lévesque Boulevard
Jonquière QC G7S 5J2 -
Additional resources
Other government supports that you may find helpful.
Table of additional resources Exchange rates
Annual exchange rates on the Bank of Canada website
CRA individual tax enquiries line
For questions about income tax topics beyond what is covered by the CVITP.
1-800-959-8281
1-866-426-1527
Outside Canada/U.S. call collect:
613-940-8495
CRA child and family benefits enquiries
For CRA-administered child and family benefit questions beyond what is covered by the CVITP, including the Canada child benefit (CCB) and the Goods and services tax/harmonized sales tax (GST/HST) credit.
1-800-387-1193
Yukon, Northwest Territories and Nunavut:
1-866-426-1527
Ordering forms
For volunteers and organizations, mention that your order is related to the CVITP.
1-800-959-8281 Income tax packages, guides and alternate formats Taxpayer Bill of Rights An online course to learn about the Canadian tax system General information on Government of Canada programs, services and initiatives 1-800-O-Canada (1-800-622-6232)