Dedicated Help line for volunteers

This number is for Community Volunteer Income Tax Program (CVITP) volunteers only

Do not share this number with individuals outside of the CVITP.

1-866-398-3488

EFILE Helpdesk support

Find the phone number for your location’s designated EFILE Helpdesk if you need to retrieve your EFILE number and/or password.

EFILE Helpdesk support page

Canada Revenue Agency (CRA)’s individual tax enquiries line

For questions about income tax topics, including CRA COVID-19 benefits, beyond what is covered by the CVITP

1-800-959-8281

Yukon, Northwest Territories and Nunavut: 1-866-426-1527

Outside Canada/U.S. call collect:

613-940-8495

CRA child and family benefits enquiries

For CRA-administered child and family benefit questions beyond what is covered by the CVITP

1-800-387-1193

Yukon, Northwest Territories and Nunavut: 1-866-426-1527

CRA’s form order line (automated service)

Individuals may call to order forms, such as:

• T1 Income tax package
• T2201, Disability Tax Credit Certificate
• RC66, Canada Child Benefits Application
• T777S Statement of Employment Expenses for Working at Home Due to COVID-19

Note for volunteers and organizations

Orders exceeding 9 copies should be made using the dedicated help line or the individual tax enquiries line.

1-855-330-3305

CRA automated line

An automated service where individuals can get information by phone, such as:

• Proof of Income (Option C print-out)
• Requesting a remittance voucher
• Eligibility for benefits and credits

1-800-267-6999

Check status of current year tax return and refund amount (automated)

1-800-959-1956

Check tax account balance

1-866-474-8272

Payment arrangements (automated)

Individuals can make a payment arrangement for personal income taxes through an automated service.

1-866-256-1147

Payment arrangements

Individuals can speak to someone to discuss payment arrangements if they can not pay their income taxes in time.

1-888-863-8657

CRA telephone number for Teletypewriter (TTY)

Individuals may call this number if they have a hearing or speech impairment and use a TTY.

1-800-665-0354

Service Canada

For all questions about the Canada Pension Plan, Old Age Security, and Guaranteed Income Supplement

1-800-277-9914

TTY 1-800-255-4786

Service Canada Employment Insurance

For all enquiries related to employment insurance and CERB payments issued by Service Canada

1-800-206-7218

TTY 1-800-529-3742

Service Canada Social insurance number

For general information about the Social insurance number (SIN) program

1-866-274-6627

TTY 1-800-926-9105

Winnipeg Tax Centre
Post Office Box 14001,
Station Main
Winnipeg MB  R3C 3M3

Alberta, British Columbia, Manitoba, Saskatchewan, Northwest Territories, or Yukon

Ontario:
Hamilton, Kitchener, Waterloo, London, Thunder Bay, or Windsor

Sudbury Tax Centre
1050 Notre Dame Avenue
Sudbury ON  P3A 5C2

New Brunswick, Newfoundland and Labrador, Nova Scotia, Nunavut, or Prince Edward Island

Ontario:
Barrie, Belleville, Kingston, Ottawa, Peterborough, St. Catharines, Sudbury, or Toronto

Quebec:
Montreal, Outaouais, or Sherbrooke

Jonquière Tax Centre
2251 René-Lévesque Boulevard
Jonquière QC  G7S 5J2

Quebec:
All areas other than Montreal, Outaouais or Sherbrooke