Dedicated help line for volunteers

For any questions related to income tax topics covered by the CVITP, the UFile CVITP tax software or to order forms.

Note

This number is for CVITP volunteers and organizations only.

Do not share this number with individuals outside of the CVITP.

1-866-398-3488

EFILE Helpdesk support

Find the phone number for your location’s designated EFILE Helpdesk if you need help with EFILE registration or renewal, to retrieve your EFILE number and/or password, or for EFILE error messages.

EFILE Helpdesk support page

CRA individual tax enquiries line

For questions about income tax topics, including CRA COVID-19 benefits, beyond what is covered by the CVITP.

1-800-959-8281

Yukon, Northwest Territories and Nunavut: 1-866-426-1527

Outside Canada/U.S. call collect:

613-940-8495

CRA child and family benefits enquiries

For CRA-administered child and family benefit questions beyond what is covered by the CVITP including the Canada child benefit (CCB) and the Goods and services tax/harmonized sales tax credit (GST/HST).

1-800-387-1193

Yukon, Northwest Territories and Nunavut: 1-866-426-1527

Ordering forms

Such as:

• T1 Income tax package
• T2201, Disability Tax Credit Certificate
• RC66, Canada Child Benefits Application
• T777S, Statement of Employment Expenses for Working at Home Due to COVID-19

Note for volunteers and organizations

Ensure to specify that your order is related to the CVITP.

Alternate formats for persons with disabilities

The CRA provides accessible forms, publications and personalized correspondence in alternate formats for persons with disabilities.

1-800-959-8281

1-855-330-3305 (automated service)

Note that orders made through the automated service cannot exceed 9 copies.

CRA automated line

An automated service where individuals can get information by phone, such as:

• Proof of income statement (Option C print-out)
• Requesting a remittance voucher
• Eligibility for benefits and credits, payment dates and amounts

1-800-267-6999

Check status of current year tax return as well as estimated amount and date of refund (automated)

1-800-959-1956

Check tax account balance

1-866-474-8272

Payment arrangements

Individuals can make a payment arrangement for personal income tax.

1-888-863-8657

1-866-256-1147 (automated service)

CRA telephone number for Teletypewriter (TTY)

Individuals may call this number if they have a hearing or speech impairment and use a TTY.

1-800-665-0354

Service Canada – Public pensions

For all questions about the Canada Pension Plan, Old Age Security pension and Guaranteed Income Supplement.

1-800-277-9914

TTY 1-800-255-4786

Service Canada - Employment Insurance

For all enquiries related to employment insurance and CERB payments issued by Service Canada.

1-800-206-7218

TTY 1-800-529-3742

Employment and Social Development Canada - Social Insurance Number

For general information about the Social Insurance Number (SIN) program.

1-866-274-6627

TTY 1-800-926-9105

General information on Government of Canada programs, services and initiatives

1-800-O-Canada (1-800-622-6232)