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ARCHIVED – Hurricane Fiona: Special measures

We have archived this page and will not be updating it.

You can use it for research or reference.

We have archived this page and will not be updating it.

You can use it for research or reference.

If you’re directly affected by Hurricane Fiona, you may be able to get free

Answer a few questions and we’ll tell you if there are special measures for you and how to apply.

If your passport is expired, expires in less than 6 months, or if you’re changing the details on your passport: There aren’t any special measures for your situation

There are no special measures to help you replace your passport. You’ll need to follow the usual steps to apply and pay the fees to get a new passport with a new expiry date or updated details.
Find out how to

If your passport is valid for more than 6 months: Replace your passport by the end of the next business day

You can replace your passport for free if it’s damaged or lost due to Hurricane Fiona.

If we approve your application, the replacement passport will have the same expiry date and details as the previous one.

How to apply

  1. Complete the application for
  2. Get 2 new passport photos (opens in a new tab).
    • You must pay for the photos yourself.
  3. Complete the declaration for a lost, stolen, inaccessible, damaged or found Canadian travel document (PDF, 120 KB).
  4. Include proof of residence in the area affected by Hurricane Fiona.
  5. Include the previous passport, if available (even if damaged)
  6. For your situation, there is no application fee.
    • You do not need to pay the fee or include a receipt.
  1. Visit a passport office with urgent pick-up service (opens in a new tab).

If you need help or have questions

Get help to download, save and open a form (opens in a new tab).

Contact us (opens in a new tab) or call us at 1-800-567-6868 if you

If your passport is valid for more than 6 months: Replace your passport in 2 to 9 business days

You can replace your passport for free if it’s damaged or lost due to Hurricane Fiona.

If we approve your application, the replacement passport will have the same expiry date and details as the previous one.

How to apply

  1. Complete the application for
  2. Get 2 new passport photos (opens in a new tab).
    • You must pay for the photos yourself.
  3. Complete the declaration for a lost, stolen, inaccessible, damaged or found Canadian travel document (PDF, 120 KB).
  4. Include proof of residence in the area affected by Hurricane Fiona.
  5. Include the previous passport, if available (even if damaged)
  6. For your situation, there is no application fee.
    • You do not need to pay the fee or include a receipt.
  1. Visit a passport office with express pick-up service (opens in a new tab).

If you need help or have questions

Get help to download, save and open a form (opens in a new tab).

Contact us (opens in a new tab) or call us at 1-800-567-6868 if you

If your passport is valid for more than 6 months: Replace your passport in 10 to 19 business days

You can replace your passport for free if it’s damaged or lost due to Hurricane Fiona.

If we approve your application, the replacement passport will have the same expiry date and details as the previous one.

How to apply

  1. Complete the application for
  2. Get 2 new passport photos (opens in a new tab).
    • You must pay for the photos yourself.
  3. Complete the declaration for a lost, stolen, inaccessible, damaged or found Canadian travel document (PDF, 120 KB).
  4. Include proof of residence in the area affected by Hurricane Fiona.
  5. Include the previous passport, if available (even if damaged)
  6. For your situation, there is no application fee.
    • You do not need to pay the fee or include a receipt.
  1. Visit a passport office or a Service Canada Centre with 10-day processing (opens in a new tab).

If you need help or have questions

Get help to download, save and open a form (opens in a new tab).

Contact us (opens in a new tab) or call us at 1-800-567-6868 if you

If your passport is valid for more than 6 months: Replace your passport in 20 business days or more

You can replace your passport for free if it’s damaged or lost due to Hurricane Fiona.

If we approve your application, the replacement passport will have the same expiry date and details as the previous one.

How to apply

  1. Complete the application for
  2. Get 2 new passport photos (opens in a new tab).
    • You must pay for the photos yourself.
  3. Complete the declaration for a lost, stolen, inaccessible, damaged or found Canadian travel document (PDF, 120 KB).
  4. Include proof of residence in the area affected by Hurricane Fiona.
  5. Include the previous passport, if available (even if damaged)
  6. For your situation, there is no application fee.
    • You do not need to pay the fee or include a receipt.
  1. Visit a Service Canada Centre (opens in a new tab).
    • You can also apply by mail, but we encourage you to apply in person.
If you want to apply by mail

Send your application to the appropriate address below:

Courier address

Government of Canada
Passport Program
22 de Varennes Street
Gatineau, Quebec
J8T 8R1

Non-courier mailing address for Alberta, Manitoba, Ontario, Quebec or Saskatchewan

Government of Canada
Passport Program
Box 4000 STN LCD 3
Mississauga, Ontario
L5K 0A9

Non-courier mailing address for all other provinces and territories

Government of Canada
Passport Program
Box 9325 RPO CSC
Halifax, Nova Scotia
B3K 0J1

If you need help or have questions

Get help to download, save and open a form (opens in a new tab).

Contact us (opens in a new tab) or call us at 1-800-567-6868 if you

Replace your permanent resident card

You can replace your permanent resident card for free if it’s damaged, inaccessible or lost due to Hurricane Fiona.

How to apply

  1. Complete the permanent resident card application (opens in a new tab).
    • Explain how Hurricane Fiona affects you in section 6 of the application.
  2. You do not need to pay the application fee.
  3. Write “Urgent: Fiona” on the envelope and on the first page of your application or covering document.
  4. Submit your application to 1 of the following addresses:

    Courier address

    Case Processing Centre – PR Card
    49 Dorchester Street
    Sydney, NS B1P 5Z2

    Mailing address (non-courier)

    Case Processing Centre – PR Card
    PO Box 10020
    Sydney, NS B1P 7C1

PR cards: There aren’t any special measures for your situation

There are no special measures to help you replace your PR card. Free replacements are only for those issued in the last 5 years.

You’ll need to follow the usual steps to apply for, renew or replace a PR card and pay the usual fees.

Apply online to replace your citizenship certificate or card

You can replace a citizenship certificate or card for free if it’s damaged, inaccessible or lost due to Hurricane Fiona.

Apply online

  • Start by answering a few questions to make sure you can apply online (opens in a new tab).
  • If you can, you’ll see a Create an account or sign in button.
  • After you sign in, select “Yes” when the online application asks if you need urgent processing.
  • Upload these required documents under Urgent Request in the Supporting Documents section:
    • a signed letter (attestation) explaining how Hurricane Fiona affects you
    • a copy of your proof of residence, for example
      • a government-issued ID
      • a utility bill showing your residential address in the hurricane-impacted area

We’ll refund your fees and process your application urgently

Before you submit your application, you must pay the fee in your online account. Our system won’t let you submit without paying.

After you apply, we’ll refund your fees

  • once we process the application, and
  • if your application includes the required documents:
    • a signed letter (attestation) explaining how Hurricane Fiona affects you
    • a copy of your proof of residence, for example
      • a government-issued identification (ID)
      • a utility bill showing your residential address in the hurricane-impacted area

You don’t have to contact us to get the refund.

If you’re replacing a citizenship card, we

  • have stopped issuing the cards
  • will replace the card with a certificate (if we approve your application)

If you need help or have questions

Send us a web form (opens in a new tab) if you

  • need help or have any questions
  • need to update your contact information

When you fill out the web form

  • Under Type of application/enquiry, select Request urgent processing of renewal or replacement card and have already applied.
  • Type “FIONA22” in the text box.
  • Complete all other required fields.

Apply on paper to replace your citizenship certificate or card

You can replace a citizenship certificate for free if it’s damaged, inaccessible or lost due to Hurricane Fiona.

How to apply

  1. Complete the paper application for a citizenship certificate (opens in a new tab).
  2. Include these required documents:
    • a signed letter (attestation) explaining how Hurricane Fiona affects you
    • a copy of your proof of residence, for example,
      • a government-issued identification (ID)
      • a utility bill showing your residential address in the hurricane-impacted area
  3. For your situation, there is no application fee.
    • You do not need to pay the fee or include a receipt.
  4. Write “URGENT: FIONA” on the envelope in dark letters and the first page of your application or covering document.
  5. Send your application to 1 of the following addresses:

    Courier address

    IRCC Digitization Centre - Citizenship
    3050 Wilson Ave
    New Waterford, NS
    B1H 5V8

    Mailing address (non-courier)

    CPC-Sydney
    PO Box 10000
    Sydney, NS
    B1P 7C1

If you’re replacing a citizenship card, we

  • have stopped issuing the cards
  • will replace the card with a certificate (if we approve your application)

If your certificate of identity or refugee travel document is expired or will expire in less than 6 months: There aren’t any special measures for your situation

There are no special measures to help you replace your certificate or document.

You’ll need to follow the usual steps to apply for a new certificate of identity or refugee travel document (opens in a new tab) and pay the fees.

Replace your certificate of identity or refugee travel document if you need it urgently

You can replace your certificate of identity or refugee travel document for free if it’s damaged, inaccessible or lost due to Hurricane Fiona.

How to apply

You must complete the forms and submit them through our web form.

  1. Complete the adult or child travel document application (opens in a new tab).
  2. For your situation, there is no application fee.
    • You do not need to pay the fee or include a receipt.
  3. Complete the declaration for a lost, stolen, inaccessible, damaged or found Canadian travel document (PDF, 120 KB).
  4. Complete the declaration – disaster assistance form (PDF, 51.3 KB) if you’re
    • a visitor to the affected area or
    • a non-resident affected by the hurricane
  5. Upload your forms through our web form (opens in a new tab).
    • Under Type of application/enquiry, select Certificate of Identity/Refugee Travel Document.
    • Complete the required fields.
    • In the text box
      • type “FIONA22” and
      • include your travel date and reason for urgent travel
    • After you click Next, you’ll be able to upload your forms.

If you need help or have questions

Get help to download, save and open a form (opens in a new tab).

Send us a web form (opens in a new tab) if you

  • need help or have any questions
  • need to update your contact information

When you fill out the web form

  • Under Type of application/enquiry, select Request urgent processing of renewal or replacement card and have already applied.
  • Type “FIONA22” in the text box.
  • Complete all other required fields.

Replace your certificate of identity or refugee travel document (non-urgent)

You can replace your certificate of identity or refugee travel document for free if it’s damaged, inaccessible or lost due to Hurricane Fiona.

How to apply

  1. Complete the adult or child travel document application (opens in a new tab).
  2. For your situation, there is no application fee.
    • You do not need to pay the fee or include a receipt.
  3. Complete the declaration for a lost, stolen, inaccessible, damaged or found Canadian travel document (PDF, 120 KB).
  4. Complete the declaration – disaster assistance form (PDF, 51.3 KB) if you’re
    • a visitor to the affected area or
    • a non-resident affected by Hurricane Fiona
  5. Submit your application to 1 of the following addresses:

    Courier address

    Centralized Network – Certificate of Identity Section
    Place du Centre, Commercial Level 2
    200 Promenade du Portage
    Gatineau, QC  J8X 4B7

    Mailing address (non-courier)

    OSC PPT-COI
    PO Box 8783 STN T CSC
    Ottawa, ON  K1G 5G8

If you need help or have questions

Get help to download, save and open a form (opens in a new tab).

Send us a web form (opens in a new tab) if you

  • need help or have any questions
  • need to update your contact information

When you fill out the web form

  • Under Type of application/enquiry, select Request urgent processing of renewal or replacement card and have already applied.
  • Type “FIONA22” in the text box.
  • Complete all other required fields.

If you submitted your application on or before September 23, 2022: There aren’t any special measures for your situation

There are no special measures to help you get urgent processing or a refund for your submitted application. We won’t refund your fees.

Follow the usual steps to get urgent processing.

If you submitted your application to replace a passport on or after September 24, 2022: Get urgent processing and a refund of your submitted application

If you’re directly affected by Hurricane Fiona, you can get urgent processing if you’ve already applied for a passport.

You can also get a refund if

  • you paid the application fee
  • we haven’t started processing your application yet and
  • you did not previously ask for a refund

1. Call us to get urgent processing

1-800-567-6868
Let us know you’ve been affected by the hurricane and need your passport urgently.

2. Ask for a refund

How you ask for a refund depends on how you paid and what you applied for. Use our online tool to find out what you need to do.

Find out how to ask for a refund (opens in a new tab).

If you submitted your application to replace an immigration or refugee document on or after September 24, 2022: Get urgent processing and a refund for your submitted application

If you’re directly affected by Hurricane Fiona, you can get urgent processing if you’ve already applied to replace your

  • permanent resident card
  • citizenship certificate
  • certificate of identity or refugee travel document

You can also get a refund if you

  • paid the application fee and
  • did not previously ask for a refund

There are 2 steps to get urgent processing and a refund.

1. Contact us to get urgent processing

To get urgent processing, send us a web form (opens in a new tab).

  • Under Type of application/enquiry, select Request urgent processing of renewal or replacement card and have already applied.
  • Type “FIONA22” in the text box.
  • Complete all other required fields.

2. Ask for a refund

How you ask for a refund depends on how you paid and what you applied for. Use our online tool to find out what you need to do.
Find out how to ask for a refund (opens in a new tab).

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