Employment Insurance Monitoring and Assessment Report for the fiscal year beginning April 1, 2017 and ending March 31, 2018

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Table of contents

• Transmittal letter
• List of abbreviations
• Highlights
• Introduction
• Chapter 1: Labour market context
  • 1.1 Economic overview
  • 1.2 The Canadian labour market in FY1718
  • 1.3 Trends in labour market elements linked to the EI program
  • 1.4 Summary
• Chapter 2: Impact and effectiveness of Employment Insurance benefits (Part I of the Employment Insurance Act)
  • 2.1 Employment Insurance benefits overview
  • 2.2 Employment Insurance regular benefits
  • 2.3 Employment Insurance support for apprentices
  • 2.4 Employment Insurance fishing benefits
  • 2.5 Employment Insurance work-sharing benefits
  • 2.6 Employment Insurance special benefits
  • 2.7 Employment Insurance financial information
• Chapter 3: Impact and effectiveness of Employment Benefits and Support Measures (EBSMs - Part II of the Employment Insurance Act)
  • 3.1 National overview
  • 3.2 Provincial and territorial EBSM activities
  • 3.3 National evaluation of Employment Benefits and Support Measures (EBSM)
  • 3.4 Pan-Canadian activities and the national employment service
• Chapter 4: Program administration
  • 4.1 Introduction and context of Employment Insurance service delivery
  • 4.2 Accessing information on Employment Insurance
  • 4.3 Application intake and claims processing
  • 4.4 Specialized call centres
  • 4.5 Recourse
  • 4.6 Integrity services
  • 4.7 Summary
• Annex 1: Key labour market statistics
• Annex 2: Employment Insurance benefits data tables
• Annex 3: Employment benefits and Support Measures data tables
• Annex 4: Key program administration data and results
• Annex 5: Employment Insurance financial information
• Annex 6: Key studies referenced in chapters II and IV
• Annex 7: Recent legislative changes to the Employment Insurance program