Service Standards: Passport

Service standards represent Employment and Social Development Canada's (ESDC) commitment to the level of performance that clients can expect to receive under normal circumstances.

Passport Applications Made at Service Canada Passport Offices

Standard: Our goal is to have passport applications made in-person at a Service Canada Passport Office processed within 10 business days.

Target: ESDC aims to meet this standard 90 percent of the time.

Performance Result: In 2015-16, ESDC met this target 99.79 percent of the time.

Passport Applications Submitted by Mail

Standard: Our goal is to have passport applications submitted by mail processed within 20 business days.

Target: ESDC aims to meet this standard 90 percent of the time.

Performance Result: In 2015-16, ESDC met this target 99.65 percent of the time.

Passport Applications Made at a Service Canada Passport Receiving Agent

Standard: Our goal is to have in-person passport applications made at a Service Canada Passport Receiving Agent processed within 20 business days.

Target: ESDC aims to meet this standard 90 percent of the time.

Performance Result: In 2015-16, ESDC met this target 99.87 percent of the time.

Learn more about Passport Services.

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