Service Standards: Grants and Contributions | ESDC
Service standards represent Employment and Social Development Canada's (ESDC) commitment to the level of performance that clients can expect to receive under normal circumstances.
Acknowledgement of Grants and Contributions Proposals
Standard: Our goal is for grants and contributions proposals to be acknowledged within 21 calendar days of the application package being received.
Target: ESDC aims to meet this standard 90 percent of the time.
Performance Result: In 2015-16, ESDC met this target 98 percent of the time.
Processing of Contribution and Grant Payments
Standard: Our goal is for:
- Contribution payments to be processed within 28 calendar days of a completed claim package for approved contribution projects being received.
- Grant payments to be processed within 15 calendar days after the approved project start date for approved grant projects being received.
Target: ESDC aims to meet these targets 90 percent of the time.
Performance Result: In 2015-16, ESDC met this target 97 percent of the time.
Note: This Standard only measures time for processes that are within departmental control; hence, time required to issue cheques (a function not performed by the Department), or mailing time required by Canada Post is not included.
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