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Contact the Canada Revenue Agency: CRA and COVID-19

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Some Canada Revenue Agency (CRA) call centres have reduced hours, suspended services, or have longer wait times due to fewer available agents. Call only for questions about filing a 2019 income tax and benefit return, benefits or credits, or to set up My Account.

On this page

Individual and benefit enquiries lines
Status

Open:

Monday to Friday
9 am to 9 pm (local time)
Saturday
9 am to 5 pm (local time)
Contact Contact the CRA
Other contact options

To update or access tax information, use CRA self-serve options:

Calls are limited to
  • having issues filing your 2019 income tax and benefit return
  • having issues getting your benefit payments
  • looking to set up your My Account
Reminders before calling
  • allow up to 5 business days after the scheduled payment date for a benefit or credit payment to arrive
  • consult the approximate wait times on canada.ca
  • create a Personal Identification Number (PIN) in My Account to save time authenticating yourself on the phone
  • have your SIN, date of birth, address, copy of your 2018 assessed return, and any other relevant tax documents ready
Business tax enquiries lines
Status

Open:

Monday to Friday
9 am to 6 pm (local time)
Contact Contact the CRA
Other contact options

To update or access tax information, use CRA self-serve options:

EFILER, accountant, and tax preparer contacts
Status Hours vary
Contact EFILE Helpdesk
Other contact options

To update or access tax information, use CRA self-serve options:

Calls are limited to
  • EFILE registration, renewal, account maintenance and/or view transmission history processes
  • EFILE Suitability Screening and/or Monitoring programs
  • EFILE web service questions regarding error messages for initial and/or amended T1 returns, and/or
  • Authentication problems related to EFILE numbers/passwords (for both T1 and T2 returns)
Charities Directorate call centre
Status Closed until April 3, 2020
Debt Management call centre
Status Closed until further notice
Other contact options

Speak to a Collections Officer (local time):
1-800-675-6184

Monday to Friday
8 am to 4 pm (local time)
National Leads Centre call site
Status Closed until April 3, 2020
Other contact options Report a suspected case of tax cheating: Submit a lead online
Report a problem or mistake on this page
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