ARCHIVED - General Guide for Non-Residents - 2015 - Index

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Tax Information Phone Service (TIPS)

For personal and general tax information by telephone, use our automated TIPS by calling 1-800-267-6999 (for calls within Canada and the United States).

Tax Information Phone Service list.
Services Available dates Which number to press?
Bulletin board – Get recent tax and benefit information. All year Press 4, then 3
Business information – Get tax information about operating a business. All year Press 5
Canada child tax benefit – Find out if you are eligible for this benefit and the date you can expect to receive the next payment. One week before a payment is issued and one week after Press 3, then 1
Goods and services tax/harmonized sales tax (GST/HST) credit – Find out if you are eligible for this credit and the date you can expect to receive the next payment. Three weeks before a payment is issued and two and a half weeks after Press 2
Info-Tax – Get tax information for deemed residents and non-residents of Canada. For a list of the most common message numbers and topics, see the chart. Mid-January to the end of December Press 4, then 2
Remittance vouchers and print request – Ask for a personalized remittance voucher for the current or a previous or future year, or ask for an income and deduction printout for the 2015, 2014, or 2013 tax years. All year Press 4, then 4
RRSP/PRPP deduction limit – Learn the maximum amount you can deduct on your return for 2015. Mid-September to the end of April Press 4, then 1
Tax-free savings account (TFSA) contribution limit – Learn the maximum amount you can contribute for 2016. Mid-February to the end of December Press 6, then 2
Telerefund – Get the status of your refund for 2015. All year Press 1
Universal child care benefit – Find out if you are eligible for this benefit and the date you can expect to receive the next payment. One week before a payment is issued and two weeks after Press 3, then 2

To get information from Telerefund, GST/HST credit, CCTB, UCCB, TFSA, or RRSP/PRPP deduction limit, you will have to give us your social insurance number, your month and year of birth, and the total income you entered on line 150 of your return.

To get information from Remittance vouchers and print request, you will have to give us your social insurance number, your day, month, and year of birth, and the total income you entered on line 150 of your return. In addition, if your identification has been validated, we will ask you to confirm the postal code we currently have on file.

If you call before May 1, you will need the total income amount you entered on line 150 of your 2014 return. If you call on or after May 1, you will need the total income amount you entered on line 150 of your 2015 return.

List of Info-Tax message numbers and topics

Addresses on our website

Visit our website. Below is a list of some useful addresses:

List of the most popular addresses on our web site.
Topics Address
Authorize a representative cra.gc.ca/myaccount
Change of address cra.gc.ca/newaddress
Collections cra.gc.ca/collections
Complaints and disputes cra.gc.ca/resolvingdisputes
Contact us cra.gc.ca/contact
Dispositions or acquisitions by non-residents cra.gc.ca/nrdispositions
Electronic payments cra.gc.ca/payments
Film or video production industry cra.gc.ca/filmservices
Forms and publications cra.gc.ca/forms
Home Buyers' Plan (HBP) cra.gc.ca/hbp
Important dates cra.gc.ca/dates-ind
Individuals – Leaving or entering Canada and non-residents cra.gc.ca/international
Instalments cra.gc.ca/instalments
My Account for Individuals cra.gc.ca/myaccount
My Business Account cra.gc.ca/mybusinessaccount
My Payment cra.gc.ca/mypayment
MyCRA mobile app cra.gc.ca/mobileapps
Persons with disabilities cra.gc.ca/disability
Protect your personal information cra.gc.ca/security
Protect yourself cra.gc.ca/alert
Registered disability savings plan (RDSP) cra.gc.ca/rdsp
Registered retirement savings plan (RRSP) cra.gc.ca/rrsp
Represent a Client cra.gc.ca/representatives
Review of your tax return by the CRA cra.gc.ca/reviews
Make a Service complaint cra.gc.ca/complaints
Students cra.gc.ca/students
Tax Information Phone Service (TIPS) cra.gc.ca/tips
Tax information videos cra.gc.ca/videogallery
Tax treaties cra.gc.ca/treaties
Taxpayer Bill of Rights cra.gc.ca/rights
Taxpayer relief provisions cra.gc.ca/taxpayerrelief
Voluntary disclosures cra.gc.ca/voluntarydisclosures

To contact us

By telephone

Calls from Canada and the United States 1-800-959-8281

Regular hours of service

Monday to Friday (holidays excluded)
9 a.m. to 5 p.m. (local time)

Extended hours of service

From February 15, to May 2, 2016, except Easter weekend
From 9 a.m. to 9 p.m. (local time) on weekdays
From 9 a.m. to 5 p.m. (local time) on Saturdays

Calls from outside Canada and the United States 613-940-8495

We accept collect calls by automated response. You may hear a beep and experience a normal connection delay.

Regular hours of service

Monday to Friday (holidays excluded)
9 a.m. to 5 p.m. (Eastern time)

Extended hours of service

From February 15, to May 2, 2016, except Easter weekend
From 9 a.m. to 9 p.m., Eastern time on weekdays
From 9 a.m. to 5 p.m., Eastern time on Saturdays

Fax number 1-613-941-2505

By mail

International and Ottawa Tax Services Office
Post Office Box 9769, Station T
Ottawa ON  K1G 3Y4
CANADA

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