Coronavirus disease (COVID-19): Passports and travel documents

We’re experiencing very high call volumes right now. Wait times are longer than usual. If you do not have travel plans in the next 2 weeks, we suggest you wait to call us.

This page has information about the services we have available and how to access them.

Before you travel

Passport services

We’ve put measures in place to protect both you and our employees’ health and safety. These measures have affected how quickly we can process applications. If you need to contact us, fill out our form and we’ll get back to you.

If you need to renew your passport, you may have extra time.

Always check the latest official travel advice before travelling abroad. You may need to provide proof of vaccination and COVID-19 tests, depending on where you’re going.

If you’re able to get vaccinated, we encourage you to do so, whether you plan to travel or not. Health Canada-approved vaccines are our best defence against COVID-19.

In Canada

Passport services are available. We’ll tell you how to apply based on how soon you need a passport.

In the United States

Passport services are available. You must apply by mail.

We may request additional information from you.

If you need a passport urgently

Contact the nearest Government of Canada office in the United States.

Outside Canada and the United States

Passport services are reduced. You need to apply at a Government of Canada office abroad.

Before you apply, contact them by telephone or email.

We may request additional information from you.

If you need a passport urgently

Contact the nearest Government of Canada office.

How to apply

Find out how to apply

We recommend you don’t finalize any travel plans until you get your passport.

We aren’t liable for any losses if we can’t deliver your passport in time.

Check your application status

Avoid waiting on the phone and request the status of your application online.

Answer a few questions to find out how.

Check your application status

Refugee travel document or certificate of identity services (available for urgent travel only)

You can only get travel document services in Canada if you have a valid reason to travel urgently.

Valid urgent travel reasons include if you’re travelling

The loss of airfare or other travel expenses is not a valid reason for urgent travel.

If you submitted an application in person or by mail and you don’t need to travel urgently, we’ll process it when normal services resume.

If you don’t need a travel document urgently, wait until normal services resume.

We suggest you don’t apply if

  • you don’t meet the above criteria for urgent travel
  • you have symptoms such as coughing, difficulty breathing or a fever
  • you’re in isolation

Get urgent refugee travel document or certificate of identity services

Fill out the IRCC web form:

Passport and travel document fees

COVID-19 is causing disruptions to our services that are beyond our control. As a result, we may not always meet our passport and travel document service standards.

If you submit a passport or travel document application between April 1, 2021, and June 30, 2022, you aren’t eligible for any fee refunds under the Service Fees Act.

Learn more about

Updates and related links

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