Coronavirus disease (COVID-19): Passports and travel documents
- How COVID-19 is affecting IRCC
- Travel restrictions and exemptions
- Workers, students and visitors
- Immigration applicants
- Refugees and PRRA applicants
- Canadians and citizenship applicants
- Passports and travel documents
- IRCC offices and VACs
- Permanent residents
- Temporary processing changes
- Settlement and resettlement service providers
Last updated: June 15, 2020
On this page
- Passport and travel document services in Canada (available for urgent travel only)
- Passport services in the U.S.
- Passport services abroad
- Fees in the U.S. or abroad may be waived or refunded
Passport and travel document services in Canada (available for urgent travel only)
You can only get passport or travel document services in Canada if you have a valid reason to travel urgently.
Valid urgent travel reasons include if you’re travelling
- for a medical reason because you have a serious illness
- because of the serious illness or death of someone you know
- because you’ll have financial problems from the loss of a job or business
- to support an essential service
- for humanitarian reasons
- You need a letter from your organization that lists the humanitarian reasons.
The loss of airfare or other travel expenses is not a valid reason for urgent travel.
If you submitted an application in person or by mail and you don’t need to travel urgently, we’ll process it when services resume.
If you don’t need a passport or travel document urgently, wait until services resume.
Don’t apply if
- you don’t meet the above criteria for urgent travel
- you’re having symptoms such as coughing, difficulty breathing or a fever
- you’re in isolation
Get a passport to travel urgently in 2 days or more
If you’re travelling for urgent reasons in 2 days or more
- complete the Service Canada online form
- If you can’t access or complete the form, call the Service Canada Passport Call Centre at 1-800-567-6868.
- after you submit the online form, Service Canada will call you back with instructions
Get a passport to travel urgently in less than 2 days
Call the Service Canada Passport Call Centre at 1-800-567-6868.
Do not use the Service Canada online form for or call Service Canada about certificates of identity, refugee travel documents, special or diplomatic passports, visas, immigration or citizenship.
Get a refugee travel document or certificate of identity to travel urgently
Fill out the IRCC Web form:
- select the category for a certificate of identity or a refugee travel document
- include your travel date
- include the reason you need urgent services
Fees in Canada may be waived or refunded
Because Service Canada and IRCC are only providing passport and travel document services for urgent travel reasons, some service fees may be waived or refunded if both of the following are true:
- you have a reason to travel urgently
- your application was processed on or after March 19, 2020
These special measures will be in place until July 31, 2020.
You may also be refunded your expedited service fees if your scheduled pick-up date for your passport or travel document was on or after March 19, 2020.
You don’t need to contact us to get your fees refunded. If you’re eligible, we’ll issue the refund automatically when normal services resume.
Passport services in the U.S.
If you need a passport for travel or to meet U.S. residency requirements, apply by mail or courier.
If you need a passport urgently, contact the nearest Government of Canada office abroad.
Passport services abroad
If you don’t need a passport urgently, wait until normal services resume.
We’re still accepting passport applications at many offices abroad if you need to
- meet residency requirements
Before you apply, contact the nearest Government of Canada office by phone or email.
Fees in the U.S. or abroad may be waived or refunded
Because of the impacts of COVID-19, special measures have been put in place to help if you need urgent travel documents.
These special measures mean you don’t need to pay the fees for a temporary passport or emergency travel document if you are returning to Canada as a result of COVID-19.
If you paid for urgent travel documents on or after January 31, 2020, you may get a refund.
You don’t need to contact the nearest Government of Canada office abroad for a refund. If you’re eligible, your refund will be issued automatically when normal services resume.
Urgent travel document fees will continue to be waived until July 31, 2020.
Please take a few moments to rate your experience with this page.
Updates and related links
Report a problem or mistake on this page
- Date modified: