Coronavirus disease (COVID-19): Passports and travel documents

We’re experiencing high call volumes. You may experience long wait times. If your request is not urgent, or you have general questions

If you need to contact us

Avoid non-essential travel outside Canada until further notice. If you can’t avoid it, follow our official travel advice and advisories to protect yourself and your family while outside Canada.

This page has information about the services we have available and how to access them.

Before you travel or apply for a passport or travel document

Passport services

We’ve put measures in place to protect both you and our employees’ health and safety. These measures have affected how quickly we can process applications. If your request is urgent and you need to contact us

If you do not need your passport urgently we ask for your patience while we process your application.

Avoid non-essential travel outside Canada until further notice. If you need to travel, follow our official travel advice and advisories to protect yourself and your family while outside Canada.

In Canada

Passport services are available. You must apply either

  • by mail or
  • in person
    • If you need your passport in less than 25 business days, book an appointment or use walk-in services.
    • If you need your passport in less than 2 business days, call us.

Walk-in services are available, depending on the capacity of the location. Check for available services before you go to a passport office (Service Canada Centre – Passport Services) or Service Canada Centre.

In the United States

Passport services are available. You must apply by mail.

We may request additional information from you.

If you need a passport urgently

Contact the nearest Government of Canada office in the United States.

Outside Canada and the United States

Passport services are reduced. You need to apply at a Government of Canada office abroad.

Before you apply, contact them by telephone or email.

We may request additional information from you.

If you need a passport urgently

Contact the nearest Government of Canada office.

How to apply

Find out how to apply

We recommend you don’t finalize any travel plans until you get your passport.

We aren’t liable for any losses if we can’t deliver your passport in time.

Check your application status

You can check your application status if you submitted it more than 20 business days ago.

If you just applied, wait at least 20 business days before contacting us.

Check your application status

Before you enter or exit Canada

You should avoid non-essential travel outside Canada until further notice. If you can’t avoid it, follow our official travel advice and advisories to protect yourself and your family while outside Canada. If you have to travel, make sure you know the rules and what you need to do before and after your trip.

Refugee travel document or certificate of identity services (available for urgent travel only)

You can only get travel document services in Canada if you have a valid reason to travel urgently.

Valid urgent travel reasons include if you’re travelling

The loss of airfare or other travel expenses is not a valid reason for urgent travel.

If you submitted an application in person or by mail and you don’t need to travel urgently, we’ll process it when normal services resume.

If you don’t need a travel document urgently, wait until normal services resume.

We suggest you don’t apply if

  • you don’t meet the above criteria for urgent travel
  • you have symptoms such as coughing, difficulty breathing or a fever
  • you’re in isolation

Get urgent refugee travel document or certificate of identity services

Fill out the IRCC web form:

Passport and travel document fees

COVID-19 is causing disruptions to our services that are beyond our control. As a result, we may not always meet our passport and travel document service standards.

If you submit a passport or travel document application between April 1, 2021, and December 31, 2021, you aren’t eligible for any fee refunds under the Service Fees Act.

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