Coronavirus disease (COVID-19): Passports and travel documents

Due to the impacts of COVID-19, we’ve reduced passport services. We’ve done this for both your safety and the safety of our staff.

Passport services in Canada are gradually resuming

We’ve now resumed

  • mail-in service
    • if you need a passport in more than 30 days
  • some in-person services (by appointment only)
    • if you need a passport in less than 30 days

Walk-in services at Service Canada Centres and passport offices (Service Canada Centre – Passport Services) are still unavailable.

We expect to receive a lot of applications and there may be delays. You shouldn’t finalize any travel plans until you get your passport.

If your passport expired on or after February 1, 2019

You now have an additional year to renew your passport, rather than applying for a new one. This means you can wait to renew it. You can do so any time within 2 years of the expiry date.

Find out if you can renew your passport

If you need a passport in less than 30 days

You must provide proof that you need the passport.

Proof you need the passport can be

  • an airline, bus or train ticket
    • If travelling by car, a written statement explaining why you need to travel
  • an itinerary that shows your travel dates
  • proof of illness or death in the family requiring you to travel
  • a written statement from you or a third party explaining why you need the passport
    • For example, for legal, banking or residency requirements

If we can’t deliver the passport in time to you or your child, we aren’t liable for any losses.

We recommend that you don’t finalize any travel plans until you get your passport.

Find out how to apply for a passport

Refugee travel document or certificate of identity services (available for urgent travel only)

You can only get travel document services in Canada if you have a valid reason to travel urgently.

Valid urgent travel reasons include if you’re travelling

  • for a medical reason because you have a serious illness
  • because of the serious illness or death of someone you know
  • because you’ll have financial problems from the loss of a job or business
  • to support an essential service
  • for humanitarian reasons
    • You need a letter from your organization that lists the humanitarian reasons.

The loss of airfare or other travel expenses is not a valid reason for urgent travel.

If you submitted an application in person or by mail and you don’t need to travel urgently, we’ll process it when normal services resume.

If you don’t need a travel document urgently, wait until normal services resume.

We suggest you don’t apply if

  • you don’t meet the above criteria for urgent travel
  • you have symptoms such as coughing, difficulty breathing or a fever
  • you’re in isolation

Get urgent refugee travel document or certificate of identity services

Fill out the IRCC Web form:

  • select the category for a certificate of identity or a refugee travel document
  • include your travel date
  • include the reason you need urgent services

Passport services in the United States

Find out how to apply for a passport

Passport services abroad

Find out how to apply for a passport

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