Coronavirus disease (COVID-19): Passports and travel documents

Flights from India suspended

Read the news release.

Due to the impacts of COVID-19, we’ve reduced passport services. We’ve done this for both your safety and the safety of our staff.

Passport services

In Canada

You must apply either by

  • mail or
  • if you need your passport in less than 25 business days, in-person (by appointment or walk-in services)

Walk-in services are available, depending on the capacity of the location. You can go to any passport office (Service Canada Centre – Passport Services) or Service Canada Centre.

In the United States

You must apply by mail.

We may request additional information from you.

If you need a passport urgently

Contact the nearest Government of Canada office in the United States.

Outside Canada and the United States

You need to apply at a Government of Canada office abroad.

Before you apply, contact them by telephone or email.

We may request additional information from you.

How to apply

Find out how to apply to

We recommend you don’t finalize any travel plans until you get your passport.

We aren’t liable for any losses if we can’t deliver your passport in time.

Before you travel to Canada

The COVID-19 pandemic restricts most travel to Canada. If you’re eligible to travel to Canada, make sure you know the rules and what you need to do before and after you arrive.

Use the entering Canada requirements checklist to make sure you meet all the requirements.

Refugee travel document or certificate of identity services (available for urgent travel only)

You can only get travel document services in Canada if you have a valid reason to travel urgently.

Valid urgent travel reasons include if you’re travelling

The loss of airfare or other travel expenses is not a valid reason for urgent travel.

If you submitted an application in person or by mail and you don’t need to travel urgently, we’ll process it when normal services resume.

If you don’t need a travel document urgently, wait until normal services resume.

We suggest you don’t apply if

  • you don’t meet the above criteria for urgent travel
  • you have symptoms such as coughing, difficulty breathing or a fever
  • you’re in isolation

Get urgent refugee travel document or certificate of identity services

Fill out the IRCC web form:

Passport and travel document fees

COVID-19 is causing disruptions to our services that are beyond our control. As a result, we may not always meet our passport and travel document service standards.

If you submit a passport or travel document application between April 1, 2021, and September 30, 2021, you aren’t eligible for any fee refunds under the Service Fees Act.

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