About My Service Canada Account

On this page:

Services and information available within My Service Canada Account (MSCA)

  • Check your Employment Insurance (EI) application status and messages (and sign up for email notifications)
  • See your EI claim(s) and Record(s) of Employment (past and current)
  • Apply for Canada Pension Plan (CPP) benefits, see your contributions, or get an estimate of your monthly benefits
  • Change your federal tax deduction for CPP or Old Age Security (OAS)
  • Give consent for someone to talk to CPP and/or OAS for you
  • Delay receiving your OAS pension
  • See your tax slips and a record of your payments for EI, CPP, and OAS
  • Change your mailing address, phone number or direct deposit information for EI, CPP, and OAS
  • Access Canada Revenue Agency’s My Account for Individuals

More on EI and CPP/OAS in MSCA

Personal access code

To register for MSCA, you will need a personal access code (PAC) from Service Canada. The PAC is a seven-character code that will keep your personal information secure and confidential (if you have an EI access code, you can use it instead).

To get a PAC:

  • Apply online (it will arrive in the mail 5 to10 business days later)
  • Apply at a Service Canada Centre or
  • Apply by calling Service Canada at 1-800-277-9914 Monday to Friday between 8:30 am and 4:30 pm local time (you can also call this number to check the status of your PAC request or disable your PAC).

Make sure you keep your PAC private and save it to use again.

Employment Insurance access code

If you are receiving EI, you can use your EI access code instead of a personal access code to register for MSCA.

  • Your EI access code is on the first Benefit Statement you receive in the mail after you apply for EI
  • You’ll use it to complete your online EI reports every two weeks
  • Service Canada will use it to confirm your identity the first time you use MSCA

Replace or change your EI access code

  • call Service Canada weekdays between 8:30 a.m. and 4:30 p.m. local time at 1-800-206-7218; or
  • go to your nearest Service Canada Centre. We will ask you questions to confirm your identity before we give you a new EI access code

Living outside of Canada

You will receive an EI access code in the mail after applying for EI benefits.

Your code didn’t come in the mail

If you did not get your EI access code in the mail, call Service Canada at 1-800-206-7218 weekdays between 8:30 a.m. and 4:30 pm local time. We will ask you questions to confirm your identity before we give you a new EI access code.

Related links

Contact us

Report a problem or mistake on this page
Please select all that apply:

Thank you for your help!

You will not receive a reply. For enquiries, contact us.

Date modified: