My Service Canada Account (MSCA): How to access MSCA

Attention: If you're an Alberta resident, you can now use your verified MyAlberta Digital ID to register and sign in to My Service Canada Account.

3. How to access MSCA

To access MSCA, you must first request a Personal Access Code (PAC). If you've applied for or are receiving Employment Insurance (EI), Canada Pension Plan (CPP), or Old Age Security (OAS), an access code may have already been issued for you (need help finding it?).

A PAC is not required for Alberta residents using a verified MyAlberta Digital ID.

To access MSCA you need to:

  1. Gather your personal documents and information
  2. Request a PAC
  3. Register to MSCA

Gather your personal documents and information

The PAC is your key to accessing secure online services. It is a seven-character code that will keep your personal information secure and confidential. A PAC is not necessary if you have an EI access code. Please keep it safe and do not share it with anyone.

To obtain a PAC, you must provide:

  • your Social Insurance Number;
  • your first and last name;
  • your date of birth;
  • your parent's family name at birth;
  • your postal code if you are a Canadian resident; and
    • If you are a foreign resident, please provide your country of residence.

If applying in person, you must also provide:

  • a valid (not expired) acceptable proof of identity, such as:
    • birth certificate
    • Canadian passport
    • certificate of Canadian citizenship
    • certificate of Indian status
    • certificate of registration of birth abroad
    • driver's licence (provincial or territorial)
    • health card
    • permanent resident card
    • provincial identification card

You will not be auhorized to request a PAC if:

  • we do not have an address on record for you. Once you have updated your information with us, you will be able to request your PAC online.
  • our records indicate that your PAC is disabled while requesting your PAC online. In order to access our online services you must contact us to obtain a new PAC by telephone or in person.
  • a registered trustee, guardian or other legal representative is taking care of your financial affairs, that person is not authorized to use this service on your behalf. Your representative can make transactions on your behalf by mail, telephone or in-person.

Request a PAC


This online service allows you to request a personal access code (PAC). Once you have made your PAC request, we will mail it to you at the address we have on file (it will arrive in the mail within 5 to10 business days).

Request a PAC online
In person

By requesting a PAC in person, on site agents will help you receive your PAC immediately and answer any questions you may have.

Find a Service Canada Office
By phone

Apply by calling Service Canada at 1-800-277-9914 Monday to Friday between 8:30 a.m. and 4:30 p.m. local time (you can also call this number to check the status of your PAC request or disable your PAC).

Register to MSCA

Once you have an access code, you can register for MSCA.

If it is your first time accessing MSCA, you will need:

  • your PAC or EI access code
  • your SIN
  • your date of birth
How to protect your MSCA personal information

Service Canada is committed to protecting your personal information and providing secure services online. If you are using this service on a shared computer in a public area (i.e. public kiosk or library), do not leave the computer unattended while accessing this service. Before leaving the computer, it is also important that you fully log out of the application, clear your browser's cache and close down your browser. These precautions will ensure that no one else can access any personal information you may have entered.

How we protect your information

We do not share your information with anyone. Any information you give us is protected under the Privacy Act.

There are three main ways that we make sure your information is secure:

  • We use firewalls. Firewalls are a mix of hardware and software that separate the outside world from our internal computer systems.
  • We use encryption. Encryption scrambles the information that goes between your computer and ours. This helps block outside parties from seeing or changing the information.
  • We have a secure login process. To log in, you need a personal access code or an EI, access code. This lets us confirm your identity before you see any of your information.
What you can do

Use only your own account

  • Do not use MSCA on behalf of someone else
  • You may only log in as yourself
  • A registered trustee, guardian, or other legal representative can act for you in person, by mail or by phone, but not online

Keep your information private

  • Do not share your MSCA username and password, EI access code or personal access code with anyone.
Register your MSCA
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