My Service Canada Account (MSCA): Using your MSCA
2. Using your MSCA
You can find information on how to use the following programs:
Employment Insurance (EI) information
Updating EI information in My Service Canada Account
When you change your mailing address or direct deposit information using My Service Canada Account, it is updated immediately.
Payment information is updated the next business day once your report is processed. Processing normally occurs early evenings, Sunday through Thursday. Reports submitted before the processing time will be displayed in “View my payment information” the following business day. Therefore, if you file your report from Sunday to Thursday before our processing time, your payment information will be updated in “View my payment information” the next business day. However, if you file your report on Friday or Saturday, your payment information will appear on Monday.
Please note that statutory holidays can affect our processing schedule. Check under “Messages” on the My Service Canada Account home page for situations that may affect your payment.
“View my status and correspondence”
This link allows you to view messages and status information specific to your latest EI claim or past claims. Information is only available for EI claims filed after November 7, 2016.
The Alert Me feature is an optional notification service that sends an email to alert you when important new Employment Insurance (EI) claim information is available in your My Service Canada Account.
To register for Alert you must first have a My Service Canada Account (MSCA), as well as a valid email address. The “Register for Alert Me” link is available from the left-hand navigation menu on the “View my status and correspondence” and “View my past claims messages” pages within MSCA.
Alert Me emails are very generic and simply prompt you to log in to MSCA because you have new important EI claim information available. A maximum of one email alert is sent in a 24 hour period.
You can unsubscribe at any time by selecting “Unsubscribe from Alert Me” link on the “Manage my Alert Me profile” page, which is available from the left-hand navigation menu in “View my status and correspondence” or “View my past claim messages”.
As soon as you complete the unsubscribe process, a confirmation message is displayed and you will no longer receive email alerts. You can subscribe again to Alert Me at any time.
Information in “View my latest claim”
My Service Canada Account displays the information related to your current claim for EI benefits including the date it started, your benefit rate, the types of benefits paid and the number of weeks paid.
Viewing previous EI claim information on the “View my past claims” page
This page displays a list of your past EI claims. Choosing a particular claim will provide you with a summary of information related to that claim. We periodically remove old claim information from our system, usually after a seven year period. You may not be able to see past claim information if it is no longer on our system.
Change mailing address and / or telephone number
If you are an Employment Insurance claimant or have received EI benefits in the past year, you must let us know when you move and provide us with your new mailing address. This ensures that you do not experience undue delays in receiving benefits when they are payable and also ensures that we mail your T4E to the correct address for your tax return in the following year. To change your mailing address and/or telephone number, sign in to My Service Canada Account and select the “View / change my mailing address and telephone number” option under the “Change” tab. You will see the mailing address that is currently on your file. Select the “Change” button to update the necessary information.
If your residential address is different from your mailing address, call 1-800-206-7218 during business hours or go to the nearest Service Canada Centre, as it cannot be updated online.
Please ensure that your address information is always up to date.
Unable to access EI information after moving
If you are an Employment Insurance client and have recently moved, you must provide us with your new address and, you will also be required to update your province of residence in My Service Canada Account. To do this, select “View / Change my province of residence” under the Change tab and enter the correct province. This will ensure that you are always presented with your most recent EI Claim information
Direct deposit of EI payments
To have your EI payments deposited directly into your bank account, sign in to My Service Canada Account and select the “View/change my direct deposit” option under the “Change” tab. If you have not already provided your bank account information for direct deposit, a message indicating that you are not currently registered for direct deposit will be displayed. Follow the instructions provided in this message to register online for direct deposit.
Input future change in address
You can provide notification of a future address change of address up to 180 days in advance of the actual change of address. Once you are signed in to My Service Canada Account, select the “View / change my mailing address and telephone number” option under the Change tab and then choose the “My Future Mailing Address and Telephone Number Information” option. Enter the new information as well as the effective date and select “submit.” The information will be updated on the effective date.
Input future direct deposit information
Direct deposit information is updated immediately, and we cannot accept a change that will occur in the future.
Additional tax taken off of payments
If you would like to have additional tax taken off your payments, call 1-800-206-7218 during business hours or go to the nearest Service Canada Centre.
Social Insurance number not displayed in EI information
It is important to protect your Social Insurance Number (SIN) to prevent others from using it. At times, you may be accessing your information from a public site where others could see your personal information. For this reason, we do not display your SIN in My Service Canada Account.
View copy of EI report
If you complete your reports online or by telephone, you can view your report details by going through the “View my payment information” option under the “View / Print” tab. If you complete paper reports, this service cannot display your answers.
“Complete my report online” or “Apply for EI online”
For your convenience, we have included links to our more frequently used services;however, these services are not accessible from My Service Canada Account for security reasons and require that you leave MSCA. You will be required to log in to these services.
Maternity/paternity benefits from Quebec Parental Insurance Plan and MSCA under “Employment Insurance”
The EI information found in My Service Canada Account only refers to federal Employment Insurance programs. To obtain information on benefits paid from the Quebec Parental Insurance Plan, visit the Quebec Parental Insurance Plan site.
Language preference for written communication
In My Service Canada Account you can view or change the language you receive written communication from us. You can change your language preference from English to French and vice versa.
To change your language preference, sign in to My Service Canada Account and select the “View / change my preferred language for written communication” under the Change tab. You will see the information that is currently on your file. Select the “Continue” button to change your language preference.
Using eForms to Provide Information
If you are receiving EI Benefits you can provide information on:
- an absence from Canada; or
- a course or training program that you are attending or will be attending within the next 28 days.
Saving Draft eForms
If you are unable to complete your eForm, you can save a draft. A draft eForm will be available for 1 day (24 hours) from the time it was first saved. Only one draft per eForm is allowed at a time.
View previously submitted eForm
You can view and print eForms that have been submitted as of June 16, 2012 on your current and previous claims.
Absence from Canada and Training eForms are not being displayed
Currently, Out of Canada and Training eForms are not required for EI clients who applied for and/or are receiving one of the following types of Employment Insurance benefits:
- Compassionate care benefits
- Family caregiver benefit for adults
- Family caregiver benefit for children
- Self-Employed Maternity
- Self-Employed compassionate care benefits
- Self-Employed Family caregiver benefit for adults
- Self-Employed Family caregiver benefit for children
However, if you wish to provide information other than Out of Canada or Training, you will need to contact us during business hours at 1-800-206-7218 or visit a Service Canada Centre near you.
Canada Pension Plan (CPP) and Old Age Security (OAS) information
View estimated CPP benefits
If you have contributed to the Canada Pension Plan, you can view your estimated monthly CPP benefits using the “Estimated monthly CPP benefits” link.
Starting in 2019, the CPP will be gradually enhanced. Current benefit estimates do not reflect these changes.
Applying for a CPP retirement pension
Apply for your CPP retirement pension now by signing into or registering for My Service Canada Account. While applying, you may now:
- add a federal voluntary tax deduction;
- request to receive your tax slips online, rather than by mail; and
- request the child-rearing provision.
You will not be able to apply online if:
- you are not, at least one month past your 59th birthday;
- you are currently receiving a CPP retirement pension;
- you have already applied for the CPP retirement pension and Service Canada is currently assessing your application;
- you are currently or were previously receiving a CPP disability benefit;
- you previously received a disabled contributor’s child benefit or a surviving child’s benefit;
- you were previously receiving a benefit that was paid to a designated third party;
- you currently live outside of Canada;
- you only have QPP contributions;
- you are a CPP and QPP contributor residing in Quebec; or
- you have an authorized third party on your account.
If any of the above applies to you, you will need to complete the Application for a Canada Pension Plan Retirement Pension and include certified true copies of the required documentation, and mail it or bring it to the Service Canada Centre closest to you. Mailing addresses are provided on the form.
If you are currently receiving a CPP retirement pension, or you have already applied for the CPP retirement pension and Service Canada is currently assessing your application, you may request the child-rearing provision by selecting the “Request my child-rearing provision” link.
Viewing my application status
Select the “Application status” link to view messages about the current status of your CPP or OAS application.
Viewing my payment information
Select the “Payment information” link to view payment details and print an official proof of payment report of your CPP and OAS benefits. You will be able to view your payment information for the current year and the last two years.
Note: OAS recipients will only be able to view their most recent payment. To request a copy of your past payment information, contact us and speak with one of our agents over the phone.
Federal voluntary tax deduction
To view, start, change or stop a federal voluntary tax deduction, select the “Federal voluntary tax deductions for CPP/OAS” link.
Once you have completed the change, you will be able to view your estimated gross amount, the federal voluntary tax deduction and your estimated net monthly payment, after deduction.
Change banking information
To change the banking information for your OAS or CPP benefits, select the “Direct deposit (CPP/OAS)” link. From there, you will be able to change your banking information and select the date you want the change to take effect.
Once you have completed the change and received the confirmation page, you may use the link at the bottom of the page to view your changes immediately.
New! You know you have the option of sharing your direct deposit banking information between the Canada Pension Plan and the Canada Revenue Agency (CRA).
It can take up to 30 days for changes to your banking information to take effect. To ensure your next payment is sent to your new account, make sure you provide us with your new banking information at least 30 days before your payment date.
If you have an address outside of Canada, you will only be able to view your information online. It is not yet possible to change the information for foreign direct deposit online. To change your direct deposit, contact us and speak with one of our agents over the phone.
Change of address
You can change your address by selecting the “Address” link. From there, you will have the option of changing your address and selecting the date you want the change to take effect.
Once you have completed the change and received the confirmation page, you may use the link at the bottom of the page to view your changes immediately.
If you have an address outside of Canada, you will only be able to view your information online. It is not yet possible to change the information for foreign addresses online. To change your address, contact us and speak with one of our agents over the phone.
To view, change or delete your domestic or international home, work, and mobile telephone number(s), select the “Telephone number” link.
Updating your name, marital status or date of birth
You cannot use My Service Canada Account for this type of update. Contact us by phone to speak with one of our agents who can advise you on how to update this information.
Giving consent for someone to communicate with Service Canada about CPP/OAS on my behalf
Select the “Give consent for someone to communicate with CPP/OAS on my behalf” link to view, add, change and/or delete the name of an authorized person who has your consent to communicate with Service Canada about your CPP/OAS account.
Canada Pension Plan Statement of Contributions printed from My Service Canada Account is legal/official documentation
The online printed version of your Statement of Contribution is considered a legal document. You may request to have your Statement of Contributions mailed to you by using the CPP Statement of Contribution online service or by contacting us.
My Service Canada Account and Statement of Contributions to the Quebec Pension Plan
If you have contributed to the CPP and the Quebec Pension Plan (QPP) and live outside of Quebec, then this information will be on your CPP Statement of Contributions. However, if you have contributed to the QPP only, or have contributed to both plans but currently live in the province of Quebec, you must contact Retraite Québec to request a separate Statement of Participation in the QPP.
If you currently live outside of Canada and your last contribution was made to the QPP, you must also contact Retraite Québec to request a separate Statement of Participation in the QPP. You can write to them at:
Service des cotisants
Québec QC G1K 7S9
More information is available on the Quebec Pension Plan website.
How to delay receiving the Old Age Security pension and the Guaranteed Income Supplement after receiving a notification letter of automatic enrolment
Access your My Service Canada Account and follow the directions to defer receiving your Old Age Security pension and/or delay your Guaranteed Income Supplement.
Tax information slips online
Stay informed this tax season using the Canada Revenue Agency resources below:
Preparing your income tax return online is a quick, easy and secure way to get your tax refund faster.
If you have received Employment Insurance (EI), Old Age Security (OAS) or Canada Pension Plan (CPP) payments this tax year, follow our 3-step process to get your income tax return started.
Step 1: Create or update your online profile
- If you haven’t registered for My Service Canada Account (MSCA), visit our MSCA web page to register now.
- If you are already an MSCA user, sign in to ensure your personal information is up to date (including your mailing and direct deposit information).
- You can access your tax slips online, or contact us to request that a duplicate tax slip be mailed to you.
Step 2: Get your tax slips online
- Starting February 1, sign in to MSCA to access your official EI, OAS or CPP tax slips.
- If you haven’t already done so, while you are in MSCA, click on “Tax slip mailing options” to request to receive your tax slips online. If you choose to change your tax slip delivery to online between the first week of January and the last day of February, the change will not take effect until the following year. You can access your tax slips online, or contact us to request that a duplicate tax slip be mailed to you.
If you choose to receive your tax slips online, you will no longer receive the annual insert by mail.
Canada Pension Plan (CPP) disability beneficiaries:
The CPP disability insert provides updates about your responsibilities while receiving benefits and important information about programs, services and initiatives for persons with disabilities. To view the insert, visit Annual Canada Pension Plan disability (CPPD).
All other CPP and Old Age Security (OAS) beneficiaries:
The CPP and OAS insert provides updates about your responsibilities while receiving benefits and important information about programs, services and initiatives related to pensions. To view the insert, visit Annual Canada Pension Plan and Old Age Security.
Step 3: File your income tax electronically with the Canada Revenue Agency
- Visit CRA's Get Ready web page to file your tax return online.
Tax information slips in My Service Canada Account
My Service Canada Account allows you to view and print copies of your T4E Employment Insurance (EI) and T4A/NR4 Canada Pension Plan (CPP) and Old Age Security (OAS) tax slips and credit slips. This service gives you access to your tax slips for the current year and the six previous years. You can submit these with your income tax return to the Canada Revenue Agency.
Accessing your tax information slips online is secure. Your information is protected with the same level of security used by banks for their online services.
If you are a registered trustee, guardian, or other legal representative taking care of someone else’s financial affairs, you do not have access to our tax slip online service. However, you can make transactions on their behalf by mail, by telephone or in person.
Not all CPP, OAS and EI tax slips are available online. You will receive a tax slip by mail in the following situations:
- You expect to receive an amended copy of your OAS tax slips. You can include the amended copy with your tax return when you file it with the Canada Revenue Agency.
- You have received an OAS overpayment and expect to receive an OAS tax slip with a negative monetary amount.
- Your CPP payment consists of a CPP portion and a Régime de rentes du Québec portion.
- You have a negative benefit amount: you received an overpayment amount greater than the year-to-date benefit amount paid during the tax year.
- You live in Quebec and receive CPP benefits.
- You have received overpayments from other government programs—for example, the Canada Revenue Agency or Veterans Affairs.
Link between Service Canada and Canada Revenue Agency Accounts
From your My Service Canada Account, you can securely access your income tax and other benefit information by clicking on the Canada Revenue Agency “My Account” button. This will connect you to your Canada Revenue Agency account without having to login or revalidate your identity.
If you do not have an account with the Canada Revenue Agency, you do not need to register for one.
Access tax slips through My Service Canada Account
To access and print your tax slips online, you must:
- have received Employment Insurance, Old Age Security or Canada Pension Plan payments;
- have a My Service Canada Account; and
Online tax slips are available in February
If you have requested to receive your tax slips online, you will not be notified that they are available. You must go online each year at the beginning of February to view your tax slips.
If at any time you would prefer to receive a tax slip by mail, you can reactivate the mail option by logging in to My Service Canada Account and selecting the “Tax slip mailing options” link under the “View / Change” tab.
Amended tax slips
You can use My Service Canada Account to view amended versions of your EI and CPP tax slips if they have been changed since they were originally issued in January.
- Amended CPP tax slips will be available online 7 to 10 days after the amendment is processed.
- Amended EI tax slips will be available online 4 to 6 weeks after the amendment is processed.
Amended OAS tax slips are not accessible through the My Service Canada Account. Your amended OAS tax slips will be mailed to you, and you can submit the slips when you file your income tax return with the Canada Revenue Agency.
Cannot access the Tax Information Slips online service
If you experience technical difficulties, please contact us directly:
- 1-800-206-7218 (English service) or 1-800-808-6352 (French service) for EI
- 1-800-277-9914 (English service) or 1-800-277-9915 (French service) for CPP and OAS.
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