Language selection

Search


Contact the Canada Revenue Agency (CRA)

Chat with Charlie unread messages

Help with common topics

Answers to top questions

  • Access a CRA account

    What problem are you having?

    I need a CRA security code to sign in

    If you don’t have your code yet

    It may take up to 10 business days to get a CRA security code by mail.

    If you don’t want to wait, you may be able to use the document verification service to get your full access immediately.

    If you have received your code

    If you cannot find your CRA security code, or if your code has expired, you may be able to use the document verification service to get your full access immediately.

    Otherwise, you can request a new CRA security code to be sent by mail.

    If you lost your code and can't use the document verification service

    You will need to call the CRA to receive another CRA security code by mail.

    Before you call:

    1. Have your tax documents ready to validate your identity
    2. Call 1-800-959-8281
    3. Select option 1 for online services

    I can’t remember my CRA user ID or password

    You can recover your CRA user ID or password online.

    For My Account

    To recover your ID or password:

    1. Go to Sign in to My Account
    2. Select CRA user ID and password
    3. Choose Forgot your user ID or Forgot your password
      • If you forgot your CRA user ID, you will need your:
        • Social insurance number (SIN)
        • Date of birth
        • A copy of your assessed individual tax return from this year or last year
        • Answers to 4 security questions you set up during registration
      • If you forgot your CRA password, you will need your:
        • CRA user ID
        • Answers to 4 security questions you set up during registration
    If you still can't recover your user ID or password
    1. Have your tax documents ready to validate your identity
    2. Call 1-800-959-8281
    3. Select option 1 for online services

    For My Business Account

    To recover your ID or password:

    1. Go to Sign in to My Business Account
    2. Select CRA user ID and password
    3. Choose Forgot your user ID or Forgot your password
      • If you forgot your CRA user ID, you will need your:
        • Social insurance number (SIN)
        • Date of birth
        • A copy of your assessed individual tax return from this year or last year
        • Answers to 4 security questions you set up during registration
      • If you forgot your CRA password, you will need your:
        • CRA user ID
        • Answers to 4 security questions you set up during registration
    If you still can't recover your user ID or password
    1. Have your tax documents ready to validate your identity
    2. Call 1-800-959-8281
    3. Select option 1 for online services

    I’m having trouble with my Sign-In Partner

    Contact your financial institution if you have issues with your sign-in information.

    To change your Sign-In Partner

    If you still have access to the Sign-In Partner you previously used, you can change your Sign-In Partner at any time in your CRA account:

    1. Sign in using CRA sign-in services
    2. Select Sign-In partner
    3. Look for Switch My Sign-In Partner on the top of the Interac sign-in service page and follow the instructions
    4. After completing the switch, you will then continue to your CRA account
    If you can't access your previous Sign-In Partner

    You will have to register with your new Sign-In Partner:

    1. Have your tax documents ready to validate your identity
    2. Call 1-800-959-8281
    3. Select option 1 for online services

    I’m having trouble accessing my provincial partner

    For help accessing your Provincial partner sign-in, refer to:


    I am locked out

    To unlock your account, you must validate your identity with the CRA by phone.

    1. Have the error code available
    2. Have your tax documents ready to validate your identity
    3. Call 1-800-959-8281
    4. Select option 1 for online services

    I need to register for an account

    If you don't have a CRA account, you may register for one using CRA sign-in services.

    For more details:

    How to register an account

  • Check the status of your tax refund

    How you file your personal income tax return can affect when you get your refund.

    Standard processing times

    The CRA aims to send you a notice of assessment, as well as any refund, within the following timelines:

    • Online filing: 2 weeks
    • Mailed paper return: 8 weeks
    • Non-resident return: 16 weeks

    These timelines apply only to returns we receive on or before the due date.

    Check the status of your return

    You may check the status of your return online using your CRA My Account.

    Sign in to My Account

    For other options: Check the status of your return

    Why you may not have received your refund

    If you have another government debt, the CRA may have kept all or part of your refund.

    How benefits and credits can be applied to your debt

  • Find out why your benefit payment is missing

    Why benefit payments stop

    Your payments may stop if you did not:

    • File your tax return
    • Respond to a letter from the CRA about your situation
    • Inform the CRA of a change in:
      • Your address
      • Your banking information
      • Marital status
      • Child custody

    Your payments may stop if your spouse or common-law partner did not:

    • File their tax return
    • Inform the CRA of a change in:
      • Marital status
      • Child custody

    Check your benefit information

    Check CRA My Account to ensure that all information is up to date and there are no pending communications that need a response.

    Sign in to My Account

    Review dates for CRA benefits: Benefit payment dates

    For details about what can affect specific payments:

  • Change your contact or banking details

    You can change your information online using CRA sign-in services.

    Change your personal information

    Edit your Profile in your CRA My Account to change the following items:

    If you cannot access CRA sign-in services, check above if you can resolve your issue in Access a CRA account.


    Change your business information

    Edit your Business profile in CRA My Business Account to update the following items:

    For more information, refer to Changes to your business and CRA program accounts.

    If you cannot access CRA sign-in services, check above if you can resolve your issue in Access a CRA account.

  • If you can’t get through to us by phone

    We are redirecting some calls to the automated phone line

    Due to the volume of calls, we may redirect your call to the automated service line. We’re trying to keep our average wait times to about 30 minutes.

    What you can do using the automated line

    The automated service line can help you:

    • Check the status of your tax return
    • Get an estimate on your refund amount
    • Find out your CRA account balance

    The automated service line is available all day except from 3 am to 6 am eastern (ET).

    Try calling at another time

    If you’re not able to address your concerns using the automated line, try calling again:

    • At a different time of day
    • On a different day of the week

    Check if a representative is available

    • If a wait time is provided, service representatives are available
    • If a wait time is “Not available”, your call will be redirected to the automated line

    Find a phone number and call again

    CRA service hours are listed in ET.

    Try other CRA online resources

    You may also find the information you need online.

  • Understand Canada Carbon Rebate (CCR) payments
    For individuals

    Choose the option that applies to your payment:

    Check the status of your payment

    You can check your payment status using My Account.

    Sign in to My Account

    You can also check your bank statements if you receive payments by direct deposit.

    For more information, go to Canada Carbon Rebate (CCR) for individuals.


    Your payment amount is different than expected

    Increase to the rural supplement in October

    If you receive the rural supplement, your October payment amount may be more than usual. This payment includes the adjustment for the 10% increase, including the retroactive increase from April and July.

    All CCR recipients in Prince Edward Island are eligible for the rural supplement and the 10% increase has already been included in their payment amount since April 2024.

    If your rural supplement was impacted by the Census change

    Specific municipalities were impacted by the rural supplement change. The eligibility area has been reverted to the 2016 Census area

    Review affected municipalities
    Review affected municipalities
    Province Municipality
    Alberta Red Deer
    New Brunswick Fredericton
    Nova Scotia

    East Hants
    Holyrood
    Indian Brooks
    Niverville

    Ontario

    Arnprior
    Beckwith
    Carleton Place
    Essex
    Kingsville
    Leamington
    McNab Braeside
    Mississippi Mills
    St. Charles

    Saskatchewan Craven

    If you live in one of the affected municipalities, your April and July payments did not include the rural supplement amount. These amounts will be included with your October payment.

    Other factors affecting your payment amount

    Check your payment details

    You can check your payment status using My Account.

    Sign in to My Account

    You can also check your bank statements if you receive payments by direct deposit.

    For more information, go to Canada Carbon Rebate (CCR) for individuals.


    You did not receive a payment

    You may live in a province or territory where the Canada Carbon Rebate (CCR) is not available.

    View provinces or territories not eligible for the CCR

    Other reasons why you may not have received your payment:

    1. Your 2023 tax return was not assessed in time to calculate your CCR amount
    2. You have a spouse or common-law partner who receives the payment (only one of you can receive the CCR for the family)
    3. Your payment was applied to an existing debt

    Check your benefit information

    Check My Account to ensure your information is up to date.

    Sign in to My Account

    For more information, go to Canada Carbon Rebate (CCR) for individuals.


    For small businesses

    Eligible Canadian-controlled private corporations (CCPCs) do not need to apply for this rebate. The rebate will be calculated automatically based on the number of employees you had in the designated provinces between 2019 and 2023 inclusively, multiplied by a payment rate for each of those provinces and years.

    To be eligible, CCPCs must have filed their 2023 corporation income tax returns no later than July 15, 2024.

    For more information: Who is eligible

    Payment date: we plan to issue most retroactive rebate payments for 2019 to 2023 to eligible CCPCs by the end of December 2024.

    Payments to some eligible CCPCs will be delayed.

    For more information: When and how you will get the rebate

Address and location finder

Find a mailing address or office location

Find an address

Check standard processing times

Check how long it will take to process tax-related requests

Check CRA processing times

Verify if the CRA called

Confirm if a callback number is from the CRA.

Verify a CRA callback number

Assistance by phone

Step 1. If you’re calling about your account, have the following information ready

You need all of the above to call about an account

Step 2. Find the phone number you need to call

Wait times are provided for certain call topics. If average wait times are over 30 minutes, calls will be redirected to our automated services.

Select the topic of your call to find a phone number:

Personal taxes, benefits and trusts
Telephone numbers for personal taxes, benefits and trusts
Reason for your call Phone number Hours of service
(in local time unless noted)

Get help to unlock My Account or make payments:

  • Unlock your CRA account (My Account)
  • Make a payment
  • Pay your required tax instalments
  • Transfer a payment to your business account
Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Update personal information or discuss your tax situation:

  • Change your name
  • Change your marital status
  • Details about your personal income tax file
  • Filing your taxes for the first time
  • Reporting your income on your tax return
  • Notify the CRA of a death
Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Ask about the Disability Tax Credit (DTC)

Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Use an automated service to apply for the Disability Tax Credit (DTC)

Mon to Sun
6 am to 3 am ET

Security issues:

  • Security incident or privacy breach
  • Disable online access in CRA sign-in services
  • Enable online access in CRA sign-in services after it has been disabled
Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Use an automated service to order forms:

  • T1 Income tax package
  • Disability Tax Credit certificate (T2201)
  • Authorize a representative for offline access form (AUT-01)
  • Canada Child Benefits application (RC66)
  • Remittance voucher for current source deductions (RC107)
  • Joint Election to Split Pension Income (T1032)
  • Service is offered in English and French
  • Note that the service language chosen will be the language of the product you order and receive.
Mon to Sun
6 am to 3 am ET

Use an automated service to check your tax account balance

Mon to Sun
6 am to 3 am ET

Use an automated service to check contribution amounts:

  • Tax-Free Savings Account (TFSA) contribution room
  • Unused RRSP contributions to claim
  • RRSP contribution room for this year
Mon to Sun
6 am to 3 am ET

Use an automated service to check benefit and credit eligibility, payment dates and amounts:

  • Canada Child Benefit (CCB):
    • eligibility and payment dates
    • estimated payment amounts (call 2 weeks before next payment)
  • GST/HST credit:
    • eligibility and payment dates
    • estimated payment amounts (call 3 weeks before next payment)
Mon to Sun
6 am to 3 am ET

Use an automated service to get remittance vouchers or proof of income:

  • Get a proof of income statement
  • Request a remittance voucher
Mon to Sun
6 am to 3 am ET

Use an automated service to check status of your tax return or refund:

  • Status of your 2023 tax return
  • Your estimated 2023 refund amount
  • When to expect your 2023 refund
Mon to Sun
6 am to 3 am ET

Use an automated service to set up a payment arrangement for personal income taxes

Mon to Fri
7 am to 10 pm ET
Sat and Sun
Closed

Get help with your CRA benefits and credits:

  • Canada Child Benefit (CCB) and related benefits
  • GST/HST credit
  • Canada Carbon Rebate (CCR) for individuals (formerly known as Climate action incentive payment)
  • Child disability benefit
  • Change your marital status
  • Notify the CRA about the death of a benefit recipient
Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Get a security code, help with your CRA accounts and NETFILE:

  • Get a security code for My Account
  • My Account
  • NETFILE
  • Represent a Client
Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Get a tax form, publication, or Notice of Assessment:

  • Get a copy of your Notice of Assessment (NOA)
  • Get a tax form or publication
Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Change your address, set up or change your banking details with CRA:

  • Change your address
  • Change or set up your direct deposit or banking information by providing your:
    • 3-digit financial institution number
    • 5-digit transit number
    • account number
Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Get help with your registered savings plans:

  • Registered Retirement Savings Plan (RRSP)
  • Home Buyers Plan (HBP)
  • Tax-Free Savings Account (TFSA)
Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Get help with a trust account, or the account of someone who has died:

  • Notify the CRA of a death
  • Prepare and file tax return
  • Help with applying for a clearance certificate
Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Get help with Ontario benefits and credit payments:

  • Ontario Trillium Benefit (OTB)
  • Ontario sales tax credit (OSTC)
  • Ontario energy and property tax credit (OEPTC)
  • Northern Ontario energy credit (NOEC)
  • Ontario senior homeowners' property tax grant (OSHPTG)
Mon to Fri
8:15 am to 5 pm ET
Sat and Sun
Closed
Public holidays
Closed

Get help with Alberta benefits and credits:

  • Alberta family employment tax credit (AFETC)
  • Alberta child and family benefit (ACFB)
Mon to Fri
9 am to 5 pm MT
Sat and Sun
Closed
Public holidays
Closed

Use an automated service to report suspected fraud, identity theft or suspicious account activity on your CRA online account

Note: Some interactions with the CRA may be limited to protect your account until the concern is reviewed by a specialized CRA agent.

Mon to Sun
6 am to 3 am ET

Report suspected fraud, identity theft or suspicious account activity if:

  • you think your CRA account has been compromised
  • you find changes to your personal information you did not request
  • you find a benefit application made for you without your knowledge

Note: This phone line is for use if any of the above three criteria are met or if you have received a letter from the CRA requesting that you reach out to us. Some interactions with the CRA may be limited to protect your account until the concern is reviewed by a specialized CRA agent.

Individual accounts – Hours of service

Mon to Fri
6:30 am to 7 pm ET
Sat
Closed
Sun
Closed
Public holidays
Closed

Trust accounts – Hours of service

Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Arrange to pay your personal tax debt over time

Mon to Fri
7 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed

Arrange to pay child and family benefit overpayments

Mon to Fri
7 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed

Arrange to pay your CPP overpayments

Mon to Fri
8 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed

Arrange to pay your EI overpayments

Mon to Fri
8 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed

Arrange to pay your Canada student loans (CSL) overpayments

Mon to Fri
8 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed

Respond to contact or a letter received from the CRA’s Government programs collection.

Mon to Fri
6:30 am to 7:30 pm ET
Sat and Sun
Closed
Public holidays
Closed

Get help with a Phoenix tax issue

Mon to Fri
9 am to 5 pm
Sat and Sun
Closed
Public holidays
Closed

Follow up on a Requirements to pay (RTP) document

Mon to Sun
Hours vary
Public holidays
Closed

Check the status of your income tax objection

Mon to Sun
Hours vary
Public holidays
Closed

Discuss a letter received:

  • Reminder to file
  • Request to file
  • Demand to file
Mon to Fri
6:45 am to 7:30 pm ET
Sat to Sun
Closed
Public holidays
Closed
Businesses
Telephone numbers for businesses
Reason for your call Phone number Hours of service
(in local time unless noted)

Get help with payroll deductions:

  • Payroll deductions and accounts
  • Payroll deductions calculator
Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Get help with your CRA accounts:

  • My Business Account
  • Represent a Client
Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Get help to file information returns or make payments for your business:

  • Make a payment
  • Transfer your payment from your business account to another account
  • Pay your required tax instalments
  • File your electronic information returns (T3, T4, or T5 slips)
Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Get a business number and register for CRA program accounts:

  • Register for a business number (BN)
  • Register for program accounts (GST/HST, payroll, corporation income tax)
Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Notify the CRA about changes to your business:

  • Change your business information
  • Change your business address
  • Update your business name
Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Get corporate income tax forms or publications

Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Get help with your Canada Carbon Rebate (CCR) for Small Businesses

Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Get GST/HST help for your business:

  • Charging GST/HST for your business (including new housing rebates)
  • Get help with GST/HST NETFILE and TELEFILE
Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Get help with your business taxes:

  • Corporations
  • Sole proprietorships
  • Partnerships
  • Non-resident corporations
  • Corporation accounts
Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Get help with your locked business account

Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Get help with filing your corporation tax return:

  • Filing your electronic T2 corporation income tax return
  • Corporation Internet Filing Service
Mon to Fri
9 am to 4 pm
Sat and Sun
Closed
Public holidays
Closed

Arrange to pay your GST/HST debt over time

Mon to Fri
7 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed

Arrange to pay your payroll tax debt over time

Mon to Fri
7 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed

Arrange to pay your corporate income tax debt over time

Mon to Fri
7 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed

Ask about excise duties, excise taxes, fuel charge, other levies and charges:

  • Excise duties on wine, spirits, beer, tobacco or cannabis
  • Fuel charge
  • Air Travellers Security Charge (ATSC)
  • Tax on insurance premiums
  • Excise tax on:
    • fuel inefficient automobiles
    • automobile air conditioners
    • certain petroleum products
Mon to Sun
Hours vary
Public holidays
Closed

Discuss details of a GST/HST registration letter or phone call

  • Provide the 4-digit extension number from the message
Mon to Sun
Hours vary
Public holidays
Closed

Discuss details of a GST/HST and other levies filing letter or phone call

  • Provide the 4-digit extension number from the message
Mon to Sun
Hours vary
Public holidays
Closed

Discuss details of a T2 corporation post-assessing limit review letter

  • Provide the 4-digit extension number from the letter
Mon to Sun
Hours vary
Public holidays
Closed

Discuss details of a phone call for your GST/HST or corporate program account registration

  • Provide the 4-digit extension number from the message
Mon to Sun
Hours vary
Public holidays
Closed

Discuss details of a GST/HST post-assessing review letter

  • Provide the 4-digit extension number from the letter
Mon to Sun
Hours vary
Public holidays
Closed

Ask about the Canadian film or video production tax credit

Mon to Sun
Hours vary
Public holidays
Closed

Ask about Scientific Research and Experimental Development expenditure claims

Mon to Sun
Hours vary
Public holidays
Closed

Get help with EFILE:

  • EFILE registration, renewal, account maintenance, or view transmission history processes
  • EFILE suitability screening or monitoring programs
  • EFILE error messages for initial or amended T1 returns
  • Authentication problems for EFILE numbers or passwords (T1 and T2 returns)
Mon to Sun
Hours vary
Public holidays
Closed

Report a nil remittance for payroll

Mon to Sun
Hours vary
Public holidays
Closed

Report a nil remittance for non-resident withholding tax

Mon to Sun
Hours vary
Public holidays
Closed

Check the status of a Flow-through Shares (FTS) form

Mon to Sun
Hours vary
Public holidays
Closed

Use an automated service to file a GST/HST return

  • GST/HST TELEFILE
Mon to Sun
6 am to 2:30 am ET

Check the status of an objection:

  • Income tax objection
  • GST/HST objection
Mon to Sun
Hours vary
Public holidays
Closed

Discuss a letter you received:

  • Reminder to file
  • Request to file
  • Demand to file
Mon to Fri
6:45 am to 7:30 pm ET
Sat and Sun
Closed
Public holidays
Closed

Report suspected fraud, identity theft or suspicious account activity if:

  • you think your CRA account has been compromised
  • you find changes to your personal information you did not request
  • you find a benefit application made for you without your knowledge
Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Use an automated service to report suspected fraud, identity theft or suspicious account activity on your CRA online account

Mon to Sun
6 am to 3 am ET
International tax and non-resident
Telephone numbers for International tax and non-resident
Reason for your call Phone number Hours of service
(in local time unless noted)

Get help with individual and non-resident trusts

Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Get help with non-resident corporation and corporation accounts:

  • Sole proprietors
  • Partnerships
  • Self-employed individuals
  • Payroll accounts
  • GST/HST enquiries
Mon to Fri
6:30 am to 11:00 pm ET
Sat
7:30 am to 8:00 pm ET
Sun
Closed
Public holidays
Closed

Get help with your Part XIII and non-resident withholding accounts

Mon to Fri
7:30 am to 8 pm ET
Sat and Sun
Closed
Public holidays
Closed

Discuss a letter you received:

  • Reminder to file
  • Request to file
  • Demand to file
Mon to Fri
8 am to 4 pm ET
Sat and Sun
Closed
Public holidays
Closed

Get help with your departure tax or election to defer capital gains upon emigration (T1244).

  • Arranging Security
  • Reporting Dispositions
  • Unwinding Deferred Departure Tax
Mon to Fri
8 am to 3:30 pm (PST)
Sat to Sun
Closed
Public holidays
Closed
Charities
What do you want to call about?
  • get general information about registered charities
  • get help with applying to become a registered charity
  • get help with donation receipts
  • get help on filling out the annual information return
  • change your charity’s name, purpose(s), activities or other details
Telephone number
1-800-267-2384
Hours
table 2
Day Hours
Mon to Fri 8 am to 5 pm (Eastern time)
Sat and Sun Closed

Closed on public holidays

Savings and registered plan administrators

Agents do not have access to taxpayer information.

Agents cannot answer questions relating to the Canada Pension Plan (CPP) or Old Age Security (OAS).

Reason for your call

Get general information about:

  • savings and registered plans (including registration rules, transfers, taking out or putting money in to plans)
  • pension adjustments for registered pension plans (including past service, reversals, corrections, and permitted corrective contributions)
  • administrative relief for registered pension plans

Get help to:

  • register a plan or approve a specimen
  • register individual contracts
Telephone number
Hours
Service hours for savings and pension plan administrators
Day Hours
Mon to Fri 8 am to 5 pm (ET)
Sat and Sun Closed

Closed on public holidays

Telephone number for TTY (Teletypewriter) and Canada VRS (Video Relay Service)

Call this number if you use TTY services.

Telephone number
1-800-665-0354
Hours
Teletypewriter hours of service
Day Hours
Mon to Fri 6:30 am to 11:00 pm ET
Sat 7:30 am to 8:00 pm ET
Sun Closed

Closed on public holidays

Register with Canada VRS to download the app and call the VRS line.

Hours
table 4
Day Hours
Mon to Fri 6:30 am to 11:00 pm ET
Sat 7:30 am to 8:00 pm ET
Sun Closed

Closed on public holidays

If you use any other operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY or Canada VRS numbers.

Special circumstances

Privacy notice

Privacy notice

The Canada Revenue Agency’s (CRA) call centres record some calls. These call recordings are used to evaluate the quality and accuracy of agents’ responses, identify call trends, and provide insight into potential areas in which training would be beneficial. Recording begins from the moment an agent answers the call and continues until the line is disconnected, including any time spent on hold.

If you do not wish for your call to be recorded, please inform the agent at the beginning of the call.

During your conversation with an agent and when using the automated self-serve options, you may be asked to provide personal information in order to validate your identity. The questions asked are in place to ensure the safety and security of your account. Without this verification step, the CRA is unable to access your account information or make changes.

Personal information is collected pursuant to the Income Tax Act and Excise Tax Act. Personal information is described in program-specific Personal Information Banks which can be found on the CRA’s Information about Programs and Information Holdings (formerly Info Source) page.

Under the Privacy Act individuals have a right of protection, access to, and correction or notation of their personal information. Individuals also have a right to file a complaint with the Privacy Commissioner of Canada regarding our handling of their information.

Page details

Date modified: