Contact the Canada Revenue Agency (CRA)
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Help with common topics
Answers to top questions
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Access a CRA account
What problem are you having?
I need a CRA security code to sign in
If you don’t have your code yet
It may take up to 10 business days to get a CRA security code by mail.
If you don’t want to wait, you may be able to use the document verification service to get your full access immediately.
If you have received your code
If you cannot find your CRA security code, or if your code has expired, you may be able to use the document verification service to get your full access immediately.
Otherwise, you can request a new CRA security code to be sent by mail.
If you lost your code and can't use the document verification service
You will need to call the CRA to receive another CRA security code by mail.
Before you call:
- Have your tax documents ready to validate your identity
- Call 1-800-959-8281
- Select option 1 for online services
I can’t remember my CRA user ID or password
You can recover your CRA user ID or password online.
For My Account
To recover your ID or password:
- Go to Sign in to My Account
- Select CRA user ID and password
- Choose Forgot your user ID or Forgot your password
- If you forgot your CRA user ID, you will need your:
- Social insurance number (SIN)
- Date of birth
- A copy of your assessed individual tax return from this year or last year
- Answers to 4 security questions you set up during registration
- If you forgot your CRA password, you will need your:
- CRA user ID
- Answers to 4 security questions you set up during registration
- If you forgot your CRA user ID, you will need your:
If you still can't recover your user ID or password
- Have your tax documents ready to validate your identity
- Call 1-800-959-8281
- Select option 1 for online services
For My Business Account
To recover your ID or password:
- Go to Sign in to My Business Account
- Select CRA user ID and password
- Choose Forgot your user ID or Forgot your password
- If you forgot your CRA user ID, you will need your:
- Social insurance number (SIN)
- Date of birth
- A copy of your assessed individual tax return from this year or last year
- Answers to 4 security questions you set up during registration
- If you forgot your CRA password, you will need your:
- CRA user ID
- Answers to 4 security questions you set up during registration
- If you forgot your CRA user ID, you will need your:
If you still can't recover your user ID or password
- Have your tax documents ready to validate your identity
- Call 1-800-959-8281
- Select option 1 for online services
I’m having trouble with my Sign-In Partner
Contact your financial institution if you have issues with your sign-in information.
To change your Sign-In Partner
If you still have access to the Sign-In Partner you previously used, you can change your Sign-In Partner at any time in your CRA account:
- Sign in using CRA sign-in services
- Select Sign-In partner
- Look for Switch My Sign-In Partner on the top of the Interac sign-in service page and follow the instructions
- After completing the switch, you will then continue to your CRA account
If you can't access your previous Sign-In Partner
You will have to register with your new Sign-In Partner:
- Have your tax documents ready to validate your identity
- Call 1-800-959-8281
- Select option 1 for online services
I’m having trouble accessing my provincial partner
For help accessing your Provincial partner sign-in, refer to:
I am locked out
To unlock your account, you must validate your identity with the CRA by phone.
- Have the error code available
- Have your tax documents ready to validate your identity
- Call 1-800-959-8281
- Select option 1 for online services
I need to register for an account
If you don't have a CRA account, you may register for one using CRA sign-in services.
For more details:
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Check the status of your tax refund
How you file your personal income tax return can affect when you get your refund.
Standard processing times
The CRA aims to send you a notice of assessment, as well as any refund, within the following timelines:
- Online filing: 2 weeks
- Mailed paper return: 8 weeks
- Non-resident return: 16 weeks
These timelines apply only to returns we receive on or before the due date.
Check the status of your return
You may check the status of your return online using your CRA My Account.
For other options: Check the status of your return
Why you may not have received your refund
If you have another government debt, the CRA may have kept all or part of your refund.
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Find out why your benefit payment is missing
Why benefit payments stop
Your payments may stop if you did not:
- File your tax return
- Respond to a letter from the CRA about your situation
- Inform the CRA of a change in:
- Your address
- Your banking information
- Marital status
- Child custody
Your payments may stop if your spouse or common-law partner did not:
- File their tax return
- Inform the CRA of a change in:
- Marital status
- Child custody
Check your benefit information
Check CRA My Account to ensure that all information is up to date and there are no pending communications that need a response.
Review dates for CRA benefits: Benefit payment dates
For details about what can affect specific payments:
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Change your contact or banking details
You can change your information online using CRA sign-in services.
Change your personal information
Edit your Profile in your CRA My Account to change the following items:
- Address
- Direct deposit and banking
- Marital status
- Phone number
- Email and correspondence options
- Multi-factor authentication settings
If you cannot access CRA sign-in services, check above if you can resolve your issue in Access a CRA account.
Change your business information
Edit your Business profile in CRA My Business Account to update the following items:
For more information, refer to Changes to your business and CRA program accounts.
If you cannot access CRA sign-in services, check above if you can resolve your issue in Access a CRA account.
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If you can’t get through to us by phone
We are redirecting some calls to the automated phone line
Due to the volume of calls, we may redirect your call to the automated service line. We’re trying to keep our average wait times to about 30 minutes.
What you can do using the automated line
The automated service line can help you:
- Check the status of your tax return
- Get an estimate on your refund amount
- Find out your CRA account balance
The automated service line is available all day except from 3 am to 6 am eastern (ET).
Try calling at another time
If you’re not able to address your concerns using the automated line, try calling again:
- At a different time of day
- On a different day of the week
Check if a representative is available
- If a wait time is provided, service representatives are available
- If a wait time is “Not available”, your call will be redirected to the automated line
Find a phone number and call again
CRA service hours are listed in ET.
Try other CRA online resources
You may also find the information you need online.
- Check the other “Common topics” on this page
- Check your CRA account using CRA Sign-in Services
- Find forms you need at Ordering forms and publications
- Chat with a live representative using CRA Online chat
- Review the topics on the CRA web pages
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Understand Canada Carbon Rebate (CCR) payments
For individuals
Choose the option that applies to your payment:
Check the status of your payment
You can check your payment status using My Account.
You can also check your bank statements if you receive payments by direct deposit.
For more information, go to Canada Carbon Rebate (CCR) for individuals.
Your payment amount is different than expected
Increase to the rural supplement in October
If you receive the rural supplement, your October payment amount may be more than usual. This payment includes the adjustment for the 10% increase, including the retroactive increase from April and July.
All CCR recipients in Prince Edward Island are eligible for the rural supplement and the 10% increase has already been included in their payment amount since April 2024.
If your rural supplement was impacted by the Census change
Specific municipalities were impacted by the rural supplement change. The eligibility area has been reverted to the 2016 Census area
Review affected municipalities
Review affected municipalities Province Municipality Alberta Red Deer New Brunswick Fredericton Nova Scotia East Hants
Holyrood
Indian Brooks
NivervilleOntario Arnprior
Beckwith
Carleton Place
Essex
Kingsville
Leamington
McNab Braeside
Mississippi Mills
St. CharlesSaskatchewan Craven If you live in one of the affected municipalities, your April and July payments did not include the rural supplement amount. These amounts will be included with your October payment.
Other factors affecting your payment amount
Check your payment details
You can check your payment status using My Account.
You can also check your bank statements if you receive payments by direct deposit.
For more information, go to Canada Carbon Rebate (CCR) for individuals.
You did not receive a payment
You may live in a province or territory where the Canada Carbon Rebate (CCR) is not available.
View provinces or territories not eligible for the CCR
Other reasons why you may not have received your payment:
- Your 2023 tax return was not assessed in time to calculate your CCR amount
- You have a spouse or common-law partner who receives the payment (only one of you can receive the CCR for the family)
- Your payment was applied to an existing debt
Check your benefit information
Check My Account to ensure your information is up to date.
For more information, go to Canada Carbon Rebate (CCR) for individuals.
For small businesses
Eligible Canadian-controlled private corporations (CCPCs) do not need to apply for this rebate. The rebate will be calculated automatically based on the number of employees you had in the designated provinces between 2019 and 2023 inclusively, multiplied by a payment rate for each of those provinces and years.
To be eligible, CCPCs must have filed their 2023 corporation income tax returns no later than July 15, 2024.
For more information: Who is eligible
Payment date: we plan to issue most retroactive rebate payments for 2019 to 2023 to eligible CCPCs by the end of December 2024.
Payments to some eligible CCPCs will be delayed.
For more information: When and how you will get the rebate
Quick links
Check standard processing times
Check how long it will take to process tax-related requests
Assistance by phone
Step 1. If you’re calling about your account, have the following information ready
You need all of the above to call about an account
Step 2. Find the phone number you need to call
Wait times are provided for certain call topics. If average wait times are over 30 minutes, calls will be redirected to our automated services.
Select the topic of your call to find a phone number:
Personal taxes, benefits and trusts
Reason for your call | Phone number | Hours of service (in local time unless noted) |
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Get help to unlock My Account or make payments:
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Update personal information or discuss your tax situation:
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Ask about the Disability Tax Credit (DTC) |
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Use an automated service to apply for the Disability Tax Credit (DTC) |
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Security issues:
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Use an automated service to order forms:
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Use an automated service to check your tax account balance |
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Use an automated service to check contribution amounts:
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Use an automated service to check benefit and credit eligibility, payment dates and amounts:
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Use an automated service to get remittance vouchers or proof of income:
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Use an automated service to check status of your tax return or refund:
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Use an automated service to set up a payment arrangement for personal income taxes |
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Get help with your CRA benefits and credits:
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Get a security code, help with your CRA accounts and NETFILE:
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Get a tax form, publication, or Notice of Assessment:
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Change your address, set up or change your banking details with CRA:
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Get help with your registered savings plans:
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Get help with a trust account, or the account of someone who has died:
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Get help with Ontario benefits and credit payments:
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Get help with Alberta benefits and credits:
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Use an automated service to report suspected fraud, identity theft or suspicious account activity on your CRA online account Note: Some interactions with the CRA may be limited to protect your account until the concern is reviewed by a specialized CRA agent. |
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Report suspected fraud, identity theft or suspicious account activity if:
Note: This phone line is for use if any of the above three criteria are met or if you have received a letter from the CRA requesting that you reach out to us. Some interactions with the CRA may be limited to protect your account until the concern is reviewed by a specialized CRA agent. |
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Individual accounts – Hours of service
Trust accounts – Hours of service
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Arrange to pay your personal tax debt over time |
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Arrange to pay child and family benefit overpayments |
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Arrange to pay your CPP overpayments |
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Arrange to pay your EI overpayments |
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Arrange to pay your Canada student loans (CSL) overpayments |
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Respond to contact or a letter received from the CRA’s Government programs collection. |
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Get help with a Phoenix tax issue |
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Follow up on a Requirements to pay (RTP) document |
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Check the status of your income tax objection |
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Discuss a letter received:
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Businesses
Reason for your call | Phone number | Hours of service (in local time unless noted) |
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Get help with payroll deductions:
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Get help with your CRA accounts:
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Get help to file information returns or make payments for your business:
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Get a business number and register for CRA program accounts:
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Notify the CRA about changes to your business:
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Get corporate income tax forms or publications |
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Get help with your Canada Carbon Rebate (CCR) for Small Businesses |
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Get GST/HST help for your business:
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Get help with your business taxes:
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Get help with your locked business account |
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Get help with filing your corporation tax return:
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Arrange to pay your GST/HST debt over time |
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Arrange to pay your payroll tax debt over time |
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Arrange to pay your corporate income tax debt over time |
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Ask about excise duties, excise taxes, fuel charge, other levies and charges:
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Discuss details of a GST/HST registration letter or phone call
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Discuss details of a GST/HST and other levies filing letter or phone call
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Discuss details of a T2 corporation post-assessing limit review letter
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Discuss details of a phone call for your GST/HST or corporate program account registration
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Discuss details of a GST/HST post-assessing review letter
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Ask about the Canadian film or video production tax credit |
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Ask about Scientific Research and Experimental Development expenditure claims |
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Get help with EFILE:
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Report a nil remittance for payroll |
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Report a nil remittance for non-resident withholding tax |
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Use an automated service to file a GST/HST return
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Check the status of an objection:
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Discuss a letter you received:
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Report suspected fraud, identity theft or suspicious account activity if:
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Use an automated service to report suspected fraud, identity theft or suspicious account activity on your CRA online account |
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International tax and non-resident
Reason for your call | Phone number | Hours of service (in local time unless noted) |
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Get help with individual and non-resident trusts |
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Get help with non-resident corporation and corporation accounts:
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Get help with your Part XIII and non-resident withholding accounts |
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Discuss a letter you received:
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Get help with your departure tax or election to defer capital gains upon emigration (T1244).
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Charities
- What do you want to call about?
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- get general information about registered charities
- get help with applying to become a registered charity
- get help with donation receipts
- get help on filling out the annual information return
- change your charity’s name, purpose(s), activities or other details
- Telephone number
- 1-800-267-2384
- Hours
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table 2 Day Hours Mon to Fri 8 am to 5 pm (Eastern time) Sat and Sun Closed Closed on public holidays
Savings and registered plan administrators
Agents do not have access to taxpayer information.
Agents cannot answer questions relating to the Canada Pension Plan (CPP) or Old Age Security (OAS).
- Reason for your call
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Get general information about:
- savings and registered plans (including registration rules, transfers, taking out or putting money in to plans)
- pension adjustments for registered pension plans (including past service, reversals, corrections, and permitted corrective contributions)
- administrative relief for registered pension plans
Get help to:
- register a plan or approve a specimen
- register individual contracts
- Telephone number
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- Outside Canada/U.S. call collectFootnote 3
- Hours
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Service hours for savings and pension plan administrators Day Hours Mon to Fri 8 am to 5 pm (ET) Sat and Sun Closed Closed on public holidays
Telephone number for TTY (Teletypewriter) and Canada VRS (Video Relay Service)
Call this number if you use TTY services.
- Telephone number
- 1-800-665-0354
- Hours
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Teletypewriter hours of service Day Hours Mon to Fri 6:30 am to 11:00 pm ET Sat 7:30 am to 8:00 pm ET Sun Closed Closed on public holidays
Register with Canada VRS to download the app and call the VRS line.
- Hours
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table 4 Day Hours Mon to Fri 6:30 am to 11:00 pm ET Sat 7:30 am to 8:00 pm ET Sun Closed Closed on public holidays
If you use any other operator-assisted relay service, call our regular telephone numbers on this page instead of the TTY or Canada VRS numbers.
Special circumstances
- Contacting us on someone else's behalf
- Send service feedback
- Media enquiries
- Make a voluntary disclosure
- Report leads on suspected tax cheating
- Objections, appeals, disputes, and relief measures
- Check CRA processing times
- CRA Online chat
- CRA Chatbot
Privacy notice
Privacy notice
The Canada Revenue Agency’s (CRA) call centres record some calls. These call recordings are used to evaluate the quality and accuracy of agents’ responses, identify call trends, and provide insight into potential areas in which training would be beneficial. Recording begins from the moment an agent answers the call and continues until the line is disconnected, including any time spent on hold.
If you do not wish for your call to be recorded, please inform the agent at the beginning of the call.
During your conversation with an agent and when using the automated self-serve options, you may be asked to provide personal information in order to validate your identity. The questions asked are in place to ensure the safety and security of your account. Without this verification step, the CRA is unable to access your account information or make changes.
Personal information is collected pursuant to the Income Tax Act and Excise Tax Act. Personal information is described in program-specific Personal Information Banks which can be found on the CRA’s Information about Programs and Information Holdings (formerly Info Source) page.
Under the Privacy Act individuals have a right of protection, access to, and correction or notation of their personal information. Individuals also have a right to file a complaint with the Privacy Commissioner of Canada regarding our handling of their information.
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